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关于瓦拉纳西希尔顿逸林酒店的点评

4 out of 5
瓦拉纳西希尔顿逸林酒店
SA 2/320 Chhota Lalpur, Pandeypur, Varanasi, Uttar Pradesh

点评

7.6

还可以

10 分 - 超赞。9 条好评，共有 26 条点评" "
8 分 - 还可以。10 条好评，共有 26 条点评" "
6 分 - 一般。1 条好评，共有 26 条点评" "
4 分 - 很差。3 条好评，共有 26 条点评" "
2 分 - 糟糕。3 条好评，共有 26 条点评" "

9.0/10

清洁度

8.2/10

员工和服务

9.0/10

服务设施

8.8/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

kushal

满意：清洁度、员工和服务、住宿条件和设施
Awesome ambience and friendly staff, would like to stay again in the near future.
2024 年 3 月入住 1 晚

10/10 超赞

JOSIAS，Rahway

2024 年 4 月入住 1 晚

8/10 还可以

Aaron

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Double Tree was a nice relaxing spot to end our holiday. The compound was secure, refreshing. Staff were attentive. Bar and Restaurant was impressive. Pool was a nice change and SPA service excellent. Only one negative and that was that all the staff continued to ask for reviews on website. Was a little over the top.
2024 年 4 月入住 1 晚
Atul Tiwari 于 2024年04月26日 的回复
Dear Guest, thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best Regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

2/10 糟糕

Raju

与家人出行
Receptionist Notting good behaviour
2024 年 3 月入住 3 晚
Atul Tiwari 于 2024年03月23日 的回复
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

8/10 还可以

Christopher

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable room, friendly and helpful staff. The bar is deserted, I was the only person in there for the two nights I stayed. I’m not surprised, the management need to look at the demographic of their guests. It was uninviting in my opinion because there was a TV turned up to almost full volume playing music videos that anyone over the age of 25 would say was rubbish, come on guys, most people walked in, heard the music and walked right back out again.
2024 年 3 月入住 2 晚
Atul Tiwari 于 2024年04月26日 的回复
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

10/10 超赞

SUMAN

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good option for family
2024 年 3 月入住 3 晚
Atul Tiwari 于 2024年04月26日 的回复
Dear Guest, thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best Regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

10/10 超赞

Amrik

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The area is not walkable, unkempt.There was a mosquito in the room at night, sleep was disturbed. Mosquitoes in the lobby. It seems like a common problem in UP...
2024 年 3 月入住 1 晚
Atul Tiwari 于 2024年04月26日 的回复
Dear Guest, thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best Regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

2/10 糟糕

Himanshu

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor/Untrained Staff
Not at all Hilton-esq !! More of a motel kind of feel !
2024 年 2 月入住 3 晚
Atul Tiwari 于 2024年03月1日 的回复
Dear Guest,Thank you for taking the time to share your feedback. . We apologize for the service shortcomings and Rest assured. we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

8/10 还可以

Johan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 5 晚

8/10 还可以

Udayakumar

满意：清洁度、员工和服务、住宿条件和设施
Water was not enough hot in shower at 4 AM
2024 年 2 月入住 1 晚

8/10 还可以

ASHOK

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have made reservation for two nights, but due to bed weather in Pokhara/ Nepal flight was canceled for two days. I am not able to reach Hotel. But charge my credit card. I hope you will understand my situation and refund me back in my credit card. Waiting for response. Thanks Ashok Raval
2024 年 1 月入住 2 晚
Atul Tiwari 于 2024年03月1日 的回复
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured. we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

4/10 很差

Labdhi

Water leaking No hot water Very slow water in sinks Fixtures are off….. obstructing the water flow n making a mess!!!!
2024 年 1 月入住 1 晚
Atul Tiwari 于 2024年03月1日 的回复
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

2/10 糟糕

Manoj.

2023 年 12 月入住 1 晚
Atul Tiwari 于 2024年04月26日 的回复
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

6/10 一般

Apeksha

与家人出行
2023 年 12 月入住 2 晚
Atul Tiwari 于 2024年04月26日 的回复
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

8/10 还可以

William and Pae，Jonesboro

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property and rooms were clean good breakfast.
2023 年 12 月入住 2 晚
Atul Tiwari 于 2024年04月26日 的回复
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

4/10 很差

Manoj

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Very far from the temple. Limited dining and transport. The hotel staff take advantage of this. For 2 kms they asked INR 800. I don’t understand how they end up in charging INR 400/ KM. Always be ready that anyone can knock your door/ ring the door bell (without asking) anywhere between 12 mid night to 2 am and start asking for water etc. which is a height of unprofessionalism and is worse when you are staying in Hilton name with very high price. This made be bit nervous in terms of security also.
2023 年 12 月入住 1 晚
Atul Tiwari 于 2024年04月26日 的回复
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

8/10 还可以

Ravi

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Well built, clean, hotel, restaurant is great. Staff courteous. Wish the property was built at a better place. When elevators reach basement and ground floor horrible foul smell arises - as if the area is open to underground drainage. THEY HAVE TO IMMEDIATELY ADDRESS THIS ISSUE.
2023 年 12 月入住 2 晚
Atul Tiwari 于 2024年04月26日 的回复
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

10/10 超赞

ANISH

满意：清洁度、员工和服务、住宿条件和设施

8/10 还可以

Sanjay

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall i had a good experience. Staff at the hotel entrance (uniform staff - security) needs to be trained as I found them over phone upon my arrival also early morning. Upon my arrival, security staff did not have attention to his work and was no help to me.
2023 年 11 月入住 1 晚
Ankit Singh 于 2023年11月30日 的回复
"Thank you for choosing DTBHV for your stay. We will surely look into this concern with our security staff and we appreciate your feedback, hope your visit was a wonderful experience with us."

10/10 超赞

J

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely retreat from hustle and bustle
Such pleasant staff and a lovely tranquility about the hotel in the heart of a frantic city. It was lovely to arrive to a great welcome at the hotel with a welcome drink and cookie. The hotel is only a couple of months old and room was fabulous with massive TV, bath, view over the pool, comfortable bed. Good buffet breakfast on both days we stayed and room service for dinner was good. Staff so polite all the time. It is close to Sarnath, and a 30 minute cheap taxi to the Ganga. The polite staff and the peaceful aura about the place made a lovely retreat from the hustle and bustle outside.
2023 年 11 月入住 2 晚
Ankit Singh 于 2023年11月28日 的回复
"Thank you for choosing DTBHV for your stay. We appreciate your valuable feedback and hope your visit was a wonderful experience with us."

10/10 超赞

Sanjay

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great with people at reception were extremely friendly. They went out of the way to make me feel welcomed. Great experience,
2023 年 11 月入住 1 晚
Ankit Singh 于 2023年11月28日 的回复
"Thank you for choosing DTBHV for your stay. We appreciate your valuable feedback and hope your visit was a wonderful experience with us."

10/10 超赞

Pinaki

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good family friendly place to say. Clean and brand new
2023 年 11 月入住 2 晚
Ankit Singh 于 2023年11月28日 的回复
"Thank you for choosing DTBHV for your stay. We appreciate your valuable feedback and hope your visit was a wonderful experience with us."

4/10 很差

Someshwar

满意：住宿条件和设施，清洁度
不满意：员工和服务
2023 年 11 月入住 1 晚
Ankit Singh 于 2023年11月28日 的回复
I must apologize for the circumstances which prompted you to contact us today. I can certainly understand how this issue would cause frustration to you regarding services that leave a lasting impression on your stay. Please be assured that we strive to maintain the highest quality of customer service. I apologize if your experience has not been an example of this and I would like to assure you that it was the exception and we are improving our services.

10/10 超赞

Riya

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Ankit Singh 于 2023年10月24日 的回复
Thank you so much for your valuable feedback, Ma'am.Warm Regards,Ankit SinghRevenue Manager