Where to begin… We arrived on Friday, 18 July at 11pm and had informed staff of our late arrival. Despite the listing stating 24/7 security, no one was present. Things quickly went downhill. The building’s front door didn’t lock—anyone could push it open. When we entered our room (two twin beds for a 30th birthday trip), we found bed bugs under one mattress, blood stains on both, and bug fecal matter/debris. With no staff available to assist and nowhere else to go at that hour, we slept on the ceramic bathroom floor in shifts. At 8am, we messaged the hotel via WhatsApp explaining the situation and asked for a refund for the first night and a new, clean room. The woman at reception said she’d need to speak with the manager and could only offer a new room by 10am. I asked multiple times to speak with the manager, but after two days—nothing. No apology, no accountability, and still no refund. Despite being polite yet firm, the staff refused to escalate or resolve anything. Even the breakfast was appalling—expired yogurt and bruised fruit. What was meant to be a special birthday in Venice became a nightmare. The lack of cleanliness, safety, and basic hospitality is shocking. Please—do not stay here. Look elsewhere. I’ve attached photos of the bugs (warning: they are graphic).