This Hotel is next to a S. Samuele station in Vaporetto and you can walk from Santa Lucia Station too. There is check-in transaction you need to do prior arriving. There is one staff in the morning until 2:30pm doing cleaning but all the logistics are handle by someone no onsite. Calling and emails works great. They allow us to leave my luggage prior check in time and after checkout. This was very appreciated. My AC was on but did not felt it was cooling. It was hot and the bottom part of the room was humid. Not sure if it was expected as the bottom floor is literally below water...The overall place was clean. Location is great and price too!
Claudia
2025 年 7 月入住 1 晚
10/10 超赞
MIGUEL ANGEL
与配偶出行
2025 年 7 月 15 日
满意:清洁度、服务设施、住宿条件和设施
El hotel está muy bien situado, muy limpio. Las habitaciones son muy bonitas. Muy segura la zona.
MIGUEL ANGEL
2025 年 7 月入住 3 晚
8/10 还可以
Josefina
与家人出行
2025 年 7 月 9 日
满意:清洁度
We stayed during July and the weather was hot and humid. The hotel is very well located, the room was comfortable, however the cooling system wasn’t working, we reported it but they didn’t fix it completely as by night the room temperature was unbearable. Apparently it was affecting the whole hotel…
Josefina
2025 年 7 月入住 2 晚
2/10 糟糕
Vesna,Stoney Creek
与家人及幼儿出行
2025 年 7 月 9 日
不满意:清洁度、服务设施、住宿条件和设施
This property is very unique.It has a terrible odour when you walk in then you open the door to a smell of rotting garbage that was left from the previous guests.Then you notice all the spiders ants bugs of all kinds all over the walls beds and floors.The headboard had stains of all kinds of things and fresh boogers all over the rim.The bed is so old you are almost on the floor.The walls are dirty black and baseboards have not been cleaned since the 1970s.The place is a dump.We have been all over the world and this place beats it all and I’m talking all the continents.No one is there to address any issues and when you eventually reach someone they are always sending somebody but they never arrive.Oh and the ac doesn’t work out room was 32c in a heat wave and the ac was purposely turned off the unit outside was switched off so that the ac would not work only the fan was working.We know this as we spoke to multiple families that wrrr all in distress in the place.We also had to get Google translate and help all the other guests who were in so much distress trying to leave.One family was locked out because they didn’t pay 4Euro tax because they didn’t know how to pay it in line by mistake so they checked in they let them in then they locked them out.I could go on and on.We paid 1000 dollars six months ahead for our dream to see Venice and spent two days just trying to reach the owners who live upstairs and don’t care.They have cameras everywhere and watch you.Bad place to be.
Vesna
2025 年 7 月入住 3 晚
10/10 超赞
Felix
2025 年 7 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Everything was fine. Unfortunately, the air conditioning wasn't working. I wrote to them on WhatsApp to let them know. The response was, it is damaged, and they ignored me. This is very bad for customers with little children, when the temperature outside is around 90°F.
Felix
2025 年 6 月入住 1 晚
2/10 糟糕
coralie
与配偶出行
2025 年 7 月 6 日
不满意:清洁度、服务设施、住宿条件和设施
Awful, terrible, we stayed locked outside the building at check in because there is no reception and we did not received the code EVEN IF we payed the taxes for two people.
We couldn’t reach them .
After 45min, we got the code and put luggage’s in.
Came back at 7pm and the code did bot worked anymore. We finally got somebody at 11pm. Sent dozen of emails (see for yourself) called hundred of times.
We were 6 families that night: 3 left.
This is outrageous. Some were sleeping on the floor !!!!
I could go on but I know people dont read long review.
It is the worth hôtel I have never seen in my life (and I travel a lot)
coralie
2025 年 7 月入住 1 晚
10/10 超赞
ivan
与家人出行
2025 年 7 月 5 日
满意:员工和服务、服务设施、住宿条件和设施
Es una propiedad que te hace sentir en un castillo, las habitaciones tienen esa mezcla de antiguo con moderno. La vista es estupenda, el acceso es muy cómodo.
No hay un lobby para check in pero ellos se encargan de hacer todo contigo días antes, lo que hace más rápido el proceso
ivan
2025 年 6 月入住 2 晚
8/10 还可以
Christie
与配偶出行
2025 年 7 月 4 日
Nice room near the water. They need to improve the hallway lighting.
Christie
2025 年 6 月入住 1 晚
2/10 糟糕
Oleg
与家人出行
2025 年 7 月 2 日
不满意:清洁度、服务设施、住宿条件和设施
Location is good. The rest is terrible. On entrance like you get in some bunker. Nobody there to check in. It took 2 hours to get into the room. It's not what you see on the pictures. Extremely dirty, out dated, mold, water barely running....... NO AIR CONDITIONING. Did not sleep a minute all night. Try to call customer service - no respond
Next day we run away to another hotel. Real nightmare.
Even if they let you stay for free - do not spoil your vacations.
Oleg
2025 年 6 月入住 2 晚
10/10 超赞
Jamie
与家人出行
2025 年 6 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
The property was located very central to everything we wanted to see and do. We had a view from our room of the grand canal and there is also a common room overlooking the canal for those whose rooms don’t have a view. Check in was very easy and the room was very spacious. I would recommend Granda Sweet Suites to anyone.
Jamie
2025 年 6 月入住 2 晚
2/10 糟糕
Chris
与家人出行
2025 年 6 月 21 日
不满意:清洁度、服务设施、住宿条件和设施
We weee told we were going to get ac and didn’t work at all called the front desk to see what was going on never got back to us. Would never stay here again
Chris
2025 年 6 月入住 1 晚
2/10 糟糕
Gerardo,Jupiter
与家人出行
2025 年 6 月 20 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Is not what it looks like on the photos, is a very old room and the humidity smell is all over the place.
Location is good but for the price, you can easily rent a real hotel room
Gerardo
2025 年 6 月入住 2 晚
10/10 超赞
Philip,Katikati
与配偶出行
2025 年 6 月 3 日
满意:清洁度、服务设施、住宿条件和设施
Location and view of Grande Canal was awesome. Room was comfortable and beautifully decorated. Communication was good.
Philip
2025 年 5 月入住 2 晚
2/10 糟糕
Joanabeth
与家人出行
2025 年 5 月 31 日
不满意:清洁度、服务设施、住宿条件和设施
was not as advertised. The worst hotel I have ever stayed.
not enough towels, toilet paper for the 3 people paying for the room. Not clean
Joanabeth
2025 年 5 月入住 1 晚
4/10 很差
Heather
与家人及幼儿出行
2025 年 5 月 30 日
不满意:清洁度、员工和服务、住宿条件和设施
Tried getting a hold of property multiple times for weeks before stay. ( for how to access rooms and such) They never responded. Looked at other reviews and saw that this was a common thing and some people had to find other places to stay from it - this worried me since I was travelling with toddlers and seniors.
But I did finally hear from them the day before the stay- but it was to inform me that they could only let me stay in 1 room. And the other was unavailable ( double booked or damaged I do t know ) but they would not refund my rooms but told me they booked me a different hotel for the 2nd room.. 10 minutes away. I had picked this stay because it was right by a water bus stop ( toddlers and seniors ) so we had to separate my family and try to handle settling everyone the one night we were staying before our flight in the morning and getting everything organized with half my family away was challenging . I feel like he held the other room hostage. And could have communicated about it the weeks previous that I was trying to contact them. And I feel Iike I had to go with it all because we needed a place to stay once our cruise ended and we didn’t have time.
It also is confusing to get it and you can tell it’s a challenge on other guests and residents too..
Heather
2025 年 5 月入住 1 晚
2/10 糟糕
rubal
团体旅客
2025 年 5 月 25 日
不满意:清洁度、服务设施、住宿条件和设施
They gave us an access code to get into our room that wouldn’t work and the staff hung up on us multiple times when we tried asking for help. Not once were we able to get in and see our rooms which we paid tons for. Save your money and stay somewhere else. One of the worst companies in all of Italy. The rudest customer service and the lack of help appalled me. We had to refind a new place to stay last minute. They took our money and expected us to sleep in the canals of Venice. I cannot emphasize how bad the service and customer care was. Also the property smelled like rotten fish.
rubal
2025 年 5 月入住 2 晚
10/10 超赞
Kamar
2025 年 5 月 9 日
Kamar
2025 年 5 月入住 1 晚
4/10 很差
Vincent Golson
2025 年 4 月 22 日
满意:员工和服务,清洁度
Vincent Golson
2025 年 4 月入住 1 晚
10/10 超赞
Lori
团体旅客
2025 年 4 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lori
2025 年 4 月入住 1 晚
10/10 超赞
Daryll
与配偶出行
2025 年 4 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good place to stay, easy and good view of the water front. Boats alittle noisy in the morning but this was to be expected
Daryll
2025 年 4 月入住 1 晚
10/10 超赞
Cristian
2025 年 1 月 5 日
满意:清洁度、员工和服务、客房舒适度
Cristian
2025 年 1 月入住 1 晚
2/10 糟糕
Wilson
与家人出行
2025 年 1 月 4 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place is not maintained properly and bathroom has molds and there are holes in the room, all the curtains are dirty and dust , please do not book this and I have pictures of those
Wilson
2025 年 1 月入住 1 晚
2/10 糟糕
Danny
与家人出行
2025 年 1 月 2 日
不满意:员工和服务
La propiedad está pasable! Súper difícil de encontrar más difícil de enterar y súper mala comunicación de los dueños