The towels are very dirty. Smelly toilet. We knew that rooms in Venice is small, yet it is not a problem. We just expect clean and helpful staff in a 3 star hotel. We arrived after 8:00pm on the 1 July, 2011, and request for some hot water, the reception told me a 3 star hotel's bar is opened till 8:00pm, while a 5 star hotel is 24 hours. I asked for an adapter and he just said no, I'm really disappointed with such service attitude. Luckily that the staffs in the daytime are different, they try the best to find and find a suitable adapter.