Very friendly restaurant staff. Reception team efficient and very helpful. Asked us about a ramp for my son's wheelchair anytime we came in and out of the hotel. Afternoon tea was an excellent experience. Since covid this is the 1st place that did housekeeping which really made us feel we were on a holiday.
dr s
2024 年 4 月入住 2 晚
8/10 还可以
Tony
2024年04月5日
满意:清洁度、员工和服务、住宿条件和设施
Tony
2024 年 4 月入住 1 晚
10/10 超赞
Jenny
2024年02月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A two day break.
I booked late so the restaurant was fully booked but they made space for me in the conservatory. The staff could not be kinder or more helpful. The food is outstanding. I always look forward to returning.
Jenny
2024 年 2 月入住 2 晚
8/10 还可以
Nicki
2023年11月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Service and atmosphere very good
Staff excellent… bathroom of our room was tired in places, nice atmosphere and great food
Nicki
2023 年 11 月入住 1 晚
10/10 超赞
Michael
2023年10月31日
Michael
2023 年 10 月入住 4 晚
10/10 超赞
Laurence
2023年10月29日
Laurence
2023 年 10 月入住 2 晚
8/10 还可以
G
2023年10月20日
G
2023 年 10 月入住 1 晚
10/10 超赞
John
2023年09月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable hotel which has elegant gentility which we hope is preserved by the future owners. The staff were efficient and friendly. Enjoyed our stay so would thoroughly recommend this hotel
John
2023 年 9 月入住 3 晚
4/10 很差
Fabienne
2023年09月15日
不满意:员工和服务、住宿条件和设施、客房舒适度
Avoid if you can
Avoid room 17 and presumably a few more rooms affected by the presence of the kitchen extractor fan just outside their windows. I didn't mind the pretty awful view on the back of the hotel but this extractor fan came on every morning at 7:00 and wasn't turned on until they had finished the dinner service at night. Not much chance to get any sleep when it's on. Very unsympathetic response when I asked to be moved, clearly used to people complaining and as they were apparently full nothing they could do. Overall the hotel looks tired and in need of a complete refit. Food was quite disappointing too, breakfast very average, dinner not up to much and service erratic. Shame that such a lovely building in such a nice setting is being let down by a lack of investment and uncaring staff. Not that many alternatives in Ventnor so I feel they're just not interested in trying any harder.