「At check-in, I was warmly welcomed by your front desk team, whose kindness and professionalism I truly appreciated.
However, I would like to share a few concerns from my stay. During registration, I noticed that my country of origin had been mistakenly recorded as Thailand (THA) instead of Taiwan (TWN). I immediately pointed this out, crossed out the error on the form, and clearly wrote the correct information. The staff assured me that they understood. Yet, upon check-out, the invoice still...
「Let's start with the positives. The reception desk and café staff, were incredibly helpful and kind. The room was clean. The dining space was updated and clean and the staff did their best. The grounds were well kept.
The negative were the other staff. No one spoke English and did not attempt to communicate in any other language, verbal or non-verbal. Listing a property on Expedia should include mention that English is not widely spoken when appropriate. Except for the cave steam bath, there...