Waterbury Waterbury City Hall Hotels

"The staff was helpful. The room was clean."

"The heat did not work in the room the breakfast staff were very nice and the breakfast was great"

"Convenient location. Comfortable bed and room. Breakfast could be better--I love a waffle maker!"

"The heater is set to never go above 74, if you use the thermostat to set it to 78 the fan goes on but the room never heats up. I had to sleep in pants and a sweater. All rooms are this way, booked here about 5 times because its the best location for me but at this point I'm fed up being cold. The room service just barged in an hour before checkout while I was putting my pants on. "

"Staff was great and very friendly "

"Breakfast was not the best but good."

"Nice place to stay!!!"

"Check in was at 3 pm but my room was not ready until 5 pm"

"I chose this business for a short stay based on previous reviews. I am not sure what people considered clean, but that was not what I found. The floors were dirty, and most of the surfaces in the room appeared to be cleaned with dirty rags. The sheets and pillows had burns and spots on them. The refrigerator was dirty. I asked for a room change, but I found the exact same issues in the second room. I took photos but the camera did not highlight the problems. I was promised a refund (pending), and I booked another hotel. "