Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Overall, we had a decent experience. It did not start out that way. We had a major problem with our boat as the motor just quit in the middle of the lake @ 6:30am on the second day of our stay. We had to row to shore and walk a half mile back to camp. Eventually the situation was rectified, as we were given a pontoon to use at 11:30am. However, we missed one of the few good mornings of fishing that week on the lake. Communication was poor, as the convenience store at the camp didn't open 'til 9am, and she had issues getting answers from "her boss". At 7am, we called and left a message at Hiller, but didn't receive a response until 10:30am. Megan, the receptionist was nice, but there was no follow up. We called back at 11:15 just as we were told by the store clerk at the camp that we could take the pontoon boat. Megan said the maintenance crew was supposed to prioritize our situation, but they didn't. I expressed my frustration to Megan and she said that she would forward the information to "management" and that someone would get back to us. No one ever contacted us. I thought, at the very least, that someone would have contacted us and apologized. Happening on our first morning of the trip, this soured the rest of our stay.I will say the cabin was clean and comfortable. The location is great. It's just that, with remote management, no one was there to take care of our needs in a timely manner. One would think that there would be an on-call person from 6am until 10pm, given that there is only remote management. We think we'll look elsewhere for next year.