2/10 糟糕
Alannah
与家人及幼儿出行, 与家人出行
2025 年 10 月 20 日
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I booked and paid for this hotel two weeks before our stay. We drove 3 1/2 hours to be arrive and be told they had no record of our reservation and that they were completely booked. I booked through Expedia and the hotel staff claimed Expedia never sent the reservation. 10 minutes later, the manager claimed Expedia had just sent an email that morning. My suspicion is that the Clarion hotel overbooked on purpose with the hope that someone would cancel or be a no show. That didn’t happen and that almost left me, my husband, and my 3 children stranded with every other hotel also booked for the weekend. Luckily the Townsplace by Marriott had one room available and was accommodating and Expedia covered the difference in pricing. The only good review here is that the front desk receptionist was very nice and attempted to call around and help us find another hotel.
Alannah
2025 年 10 月入住 2 晚