West End Hotel with Pool

"Beautiful property and nice location "

"The property was beautiful and pretty empty. They stated free transportation to the hotel but be never showed up and the we made another reservation for my brother coming home the next day and they never showed again even after calling them in the morning and reminding them and them reassuring me they would be there but didn’t show show again. Then we asked for transportation to the airport when leaving and they said they only had 9am and 12 but 9 was too early and 12 too late. We waited for a taxi at 11 and they were taking a group I asked what’s up with that and they said oh well we are going to pick someone up so we are taking them. They didnt come clean the room the last day and seamed like they didn’t care . Also they say beach front BUT ITS NOT!!!! It’s a 4 min drive and then a 5-10 min boat ride and they only take you at 10 and 2 and come back at 5 prices were great "

"We loved this little hideaway. The staff was wonderful and our room was spotless"

"The property was well maintained and very nice layout and landscaping. The rooms were a little small and could use some updating but all in all was adequate. Resort is in a good area to explore up and down the beach for shops and restaurants. Prices were definitely inflated because it is in the middle of a tourist area. Definitely would recommend! "

"The ocean view is beautiful everything outside the hotel was better than the own hotel rooms were out dated some of the stuff was rude overall the food was not so great stuff was repetitive and "

"LOCATION is NOT everything! Our bungalo was next to dive tank storage so early morning clanking every day. Employees dont respect sleeping guests (early morning raking outside every day). Restaurant is 1.5 hour wait for food, they DO tell you that up front. A beach resort that doesnt provide beach towels? But they will sell them to you. Would not book again, but then again ROA is not a good place to snorkel via the shore so we'd never go back anyway!"

"No complaints other than a coffee maker in the room would be nice. They will not drop you at the ferry, you will have to get a cab for $40. "

"We recently stayed at Henry Morgan Resort in Roatán and would like to share some constructive feedback. First, we truly appreciated the friendliness of the staff. The reception team was welcoming and helpful, and both security and housekeeping did a good job. The buffet staff provided attentive service, and the beach location is absolutely beautiful. The pool area is well situated and offers a relaxing atmosphere. We did, however, encounter some concerns that we hope management will address. The resort layout is spread out with wooden walkways rather than an open-concept design. While this adds charm, some of the wooden decking — particularly around the pool areas — appears worn, and we noticed a few nails sticking up, which could pose a safety risk. We also experienced repeated issues with our room key card not working. We had to visit the front desk multiple times to have it reactivated. On one occasion, after it was fixed and we left for dinner, it stopped working again when we returned that evening, requiring another trip back to reception. Additionally, the room lighting was quite dim, and the shower could benefit from a deeper cleaning. The pools range from approximately 2 to 5 feet in depth, which may be important information for adult guests who prefer deeper swimming areas. Our most serious concern involved the piña colada machine. After drinking from it, my wife became very ill. The milk appeared curdled, and she was vomiting for several hours and lost an entire day"

"Ocean view, rooms"