Independent West End hotels

"I am e budget traveler. I look for value. That means that sometimes I get a great deal and other times I don't. This was a mixed bag. The receptionist was great. The room was older. There was a big bug in my room, but hey, this is Texas and that will happen. It's no longer in that room."

"There was roaches "

"Some of the food needed to be replenished."

"The hotel was beautiful and the staff amazing "

"Yes"

"No coffee or microwave in room"

"The room was clean and adequate for our needs. The breakfast was good. Our only issue was that even though the check-in time is 4:00, our room wasn't ready when we arrived at 4:30, and we had to wait until 5:00 for it to be ready."

"nice and clean"

"Book a 2 bed room as pay at property. One hour before check-in time my card was charged for the room. I hadn't even made it to Galveston yet. Got there, checked in, went to the room, and they had given us a one bed. Room smelled like boiling cabbage. Loaded stuff back into the car, went to the office, and Sharon asked for the card back, said she would cancel it on her end, and gave us a card to call at 7am the next morning for a refund. Called shortly after 8am and message said they didn't open until 11am. It is now 2:07pm and still trying to get it straightened out. The only positive thing about the experience was Sharon was nice and we luckily found a much nicer room somewhere else. "