West Frankfort Hotel with Pool

"This hotel is very clean. The staff do a good job with cleaning the rooms! The bed was comfortable and the room size was perfect - king room with a sofa. And, the rooms were quiet. The breakfast selection was so-so. If you are into avoiding carbs and sugar, you are not likely to find something here that meet your dietary needs. The staff did their job but were not overly friendly. Again, they did what they needed to do but never made me feel like a welcomed guest or, even went out of their way to say hello. That is totally contrary to my two prior hotel stays at different companies. "

"Clean spaces, responsive staff, great breakfast!"

"The room was very clean and comfortable."

"Newly renovated and clean. Breakfast was more than we expected with hot and cold options. Staff was super friendly and helpful! The only issue we had was the key card requiring multiple swipes (sometimes up to 10 or 12 tries) to get the door unlocked. Would stay here again! "

"No hot water in sink or tub. Another customer complaint about not having hot water while I was getting breakfast and was given credit for the inconvenience . Upon checking out I complained about also not having hot water. I was told there was nothing they could because I had paid thru Expedia ."

"Pool was nice, breakfast was good, and it was clean : )"

"I was traveling with my husband and our 1.5 year old. We arrived in the evening ready to unpack and go to sleep. The front desk lady was having a bad day. She was super nice. But we arrived with the entire lobby wet and no wet wet floor signs. Then when we arrived in our room it was dirty and we needed to request a vacuum and they had us vacuum it ourselves. There was also a storage closet full of a ton of dangerous, sharp things that was unlocked and opened IN OUR ROOM. It took 30 minutes to finally get it closed and locked so we could put our son to bed. There was nothing edible for breakfast, the food was not good, cereal was stale, bread was stale, the yogurt machine was empty and they did not refill it our entire stay. The warm pool was the only saving grace this place had. Overall it is rundown, unclean and has no edible food. Very disappointed "

"It was a clean room with good fixtures in the bathroom. The toilet was a little slow when flushed. The Mexican restaurant in walking distance of the motel was a welcome sight. A good night's stay."

"Stains on the sheets and beat up furniture - no breakfast - loud neighbors"