Western Heights hotels in Rotorua

"Friendly staff comfy beds great place to stay"

"Clean room. Room wasn't ready at check in. Made us wait while they figured it out. "

"Didn't use the pool"

"Staff were good. Location was good. "

"It looks like it was used as a Covid accomodation and not revamped. Very much in need of lick of paint and the receptionist said they are having a full overhaul come April 30th, 2026. The sheets were clean and we checked the mattress for bed bugs and seemed all good after scathing reviews of roaches and termites etc. Pool needed a clean or at least a sweep with a catcher and it would’ve been even better. Supposed to be a non smoking place but a few were walking around with darts and no effort made to call it out by management. If you’re after cooking utensils or even bowls there’s nothing to be seen but a couple of cups. A range hood was there but didn’t work and the fridge and freezer worked fine. It did have a damp odour but we were out of towners so it could’ve been the sulphur springs from nearby wafting through. It was ok and people were friendly. It is a good spot and close to town I hope they get it up to par for future holidaymakers. It shows a breakfast bar for patrons but that was nowhere to be seen. It says hotel but felt like it lost itself between that and a motel with most things from both missing. Master bed had one bedside table. No side tables or coffee tables for cups in the lounge area, no toilet brush just little things that make the place more of an enjoyable stay. "

"Felt a bit run down and in need of a face lift"

"Its a nice little compact hotel with compact rooms. Ideal for staying if you are away from room most of the day and just coming back to sleep. Very small shower cubicle. Good amenities for a small room. Carpets definitely needs a good refurb. The 2 times I tried calling guest service/reception no answer. Tried to get help to dispose off some rubbish from the room so I have more space of the small desk, I was told no staff was available to help. But I enjoyed the breakfast, the location (close to CBD, most sightseeing places, restaurants and you can walk to waterfront) Reception staff was friendly at check in. "

"All wishes re. our primary wishlist were met: modern aesthetics, home-away-from-home -utilities, utensils & comforts, parking x2, nice outlook and cleanliness. Additionally, our checkin with warmth - vinaka! was a fabulous start to the stay. I will be back!"

"Large room easy check in"