I think this was a perfect B-day getaway with the dogs, and the lodge space and deck were top notch with all the amenities.However, there are some ridiculous management tweaks I would recommend and unfortunately my rating can not be 5 stars, based on a these issues; we checked in around 3:30 and wound our way around the underground parking lot to find the single elevator serving 4 floors and 1 LOCKED luggage cart for ski gear. A LOCKED cart in an underground garage with secure access???? Could not get an elevator, based on all the skiers using it above us at that time and decided to take the stairs with our 1st set of ski gear up to the 3rd floor and THE 3rd floor access DOOR WAS LOCKED???? Took 45 minutes to deal with the elevator and get our bags in our room. This is not a beach vacation where you have a tidy little bag and light clothing, it is a SKI vacation and there are multiple bags and just nutty to not have access to a luggage cart to make it simple. Trudge back to the central check-in office, leave your dr.license to get the key to access the locked up cart and then return to the office to get your license back-however, NOTHING from the management when you check in telling you about this policy. Boy, 4 floors of people in this lodge, one locked luggage cart...do the math? They did unlock the 3rd floor fire escape stair door per our request the next day, & it was locked from both sides-scary! No info. on how to return the key either??? Luggage cart frugality!