已验证
2/10 糟糕
Mel
2024 年 9 月 22 日
不满意：清洁度、客房舒适度、沟通体验
Misdescribed, and unsafe
Where do I start
The property was described as a studio. It stated that everyone in my party would be undestrurbed in the accomodation.
This is untrue and breaches the trades description legislation
The property has a shared kitchen with no privacy in it. The only TV is in the kitchen and so relaxing at the end of the day before bed by watching TV was not really possible
My food had to be stored insecurely
The access to the room I booked was up very steep steps with a low ceiling
This was also not known before booking
Whilst the access is ok for a residential property it almost certainly does not meet the legislative requirements for a shared room let (multiple occupation). I banged my head several times
In the case of a fire, escape would be severely restricted. There was no fire escape plans or smoke alarms on the top floor, breaching further legislation
Parking nearby was impossible
The low height in the shower also made me bang my head
On arrival, it was almost impossible to get the key because the alley is too dark. A light sensor is required not a timer.
The room was not ready with dirty sheets and towels
There were no internet instructions and as a result I missed an important meeting as I got them too late
The phone number provided was incorrect
The shower overflows creating effectively a pond that I had to mop up every morning
The owner rudely suggested I cancel the booking and go to the Travel Lodge saying I got a good deal
Mel
2024 年 9 月入住 4 晚