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关于温斯顿赛勒姆大使馆套房酒店的点评

3.5 out of 5
温斯顿赛勒姆大使馆套房酒店
460 N Cherry St, Winston-Salem, NC

点评

7.2

还可以

10 分 - 超赞。330 条好评，共有 902 条点评" "
8 分 - 还可以。200 条好评，共有 902 条点评" "
6 分 - 一般。128 条好评，共有 902 条点评" "
4 分 - 很差。118 条好评，共有 902 条点评" "
2 分 - 糟糕。126 条好评，共有 902 条点评" "

7.6/10

清洁度

8.0/10

员工和服务

6.2/10

服务设施

6.8/10

住宿条件和设施

7.0/10

环保

点评

10/10 超赞

Brandon

与家人出行
Clean,
2024 年 3 月入住 1 晚

6/10 一般

Erika

与家人出行, 商务旅客
满意：员工和服务，清洁度
The breakfast buffet was not a buffet I was disappointed after the others embassy's I have stayed at this one needs to be updated in some parts but overall it was ok
2024 年 4 月入住 1 晚

10/10 超赞

Adria

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The customer service was top-tier among all staff during my stay. I appreciate you all.
2024 年 4 月入住 1 晚

6/10 一般

CHRISTINE

与配偶出行
满意：住宿条件和设施，清洁度
The hotel itself was tidy and conveniently situated in the city. However, there was a persistent issue with homeless individuals approaching guests near the entrance. Despite being a silver member, I wasn't provided with complimentary water bottles and had to inquire about purchasing them, leading to a 15-minute wait for the manager to address the matter. The breakfast experience fell short of expectations, which was a significant factor in choosing this hotel. Despite advertised service until 10:30 am, food availability was inconsistent, with no replenishment of items like eggs and bacon once depleted. Additionally, breakfast service ended abruptly when food ran low, with guests being turned away before the scheduled closing time.
2024 年 3 月入住 2 晚

2/10 糟糕

Jaime，THOMASVILLE

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our check in was unwelcoming. The elevators had food all over the floors that never was cleaned. The hall carpets were dirty & walls had huge hunks taken out of them. There was pink slime on the shower walls. We've stayed at many Embassy Suites & this hotel had the worst manager's reception (small drink selection & bags of cheddar chex mix) & morning breakfast. At 8:30, the juice machine didn't work, food was not out/all over the floor, noone was attempting to put anything out so we left & ate on the road. It was conveniently located to many shops & restaurants. The bed was very comfortable. For the price that we paid for the night, it's a shame that they don't do more to live up to the Embassy Suites standards.
2024 年 3 月入住 1 晚

4/10 很差

George

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
House keeping did not come to our room, the person was cleaning the room next to ours when we left to go shopping and we took the do not disturb down. The hotel needed to be restored.
2024 年 3 月入住 2 晚

10/10 超赞

Brittany

与家人及幼儿出行
满意：住宿条件和设施，员工和服务
Smooth check in, nice staff
2024 年 3 月入住 1 晚

8/10 还可以

Stephen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Linda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great breakfast.
2024 年 3 月入住 1 晚

10/10 超赞

Gabriele

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚

6/10 一般

Sungmin

满意：员工和服务
Good
2024 年 2 月入住 2 晚

2/10 糟糕

Scott

2024 年 2 月入住 1 晚

10/10 超赞

Brooke

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable for family of 5
We had a nice stay. Great location and easy to walk to everything we wanted! The room was also comfortable.
2024 年 2 月入住 1 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hospitality and consumer service
2024 年 2 月入住 1 晚

6/10 一般

Michael

商务旅客
满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 2 晚

10/10 超赞

Michelle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Mary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cost of parking but what option do you have.
2024 年 1 月入住 4 晚

10/10 超赞

April

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 4 晚

6/10 一般

Robert

2023 年 12 月入住 1 晚

8/10 还可以

Juan

2023 年 12 月入住 1 晚

10/10 超赞

Stacey

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really nice hotel staff was great
2023 年 12 月入住 1 晚

10/10 超赞

Bill

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was great and service was excellent. However, there is a fire station nearby and if you get a room with the street view, the siren noise is very noticeable. Also, the parking garage is managed by another company and if you have issues with the gate or ticket, the hotel staff gives you a number to call. Overall, it's a great place to stay.
2023 年 12 月入住 3 晚

4/10 很差

Karen Lea

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in is a 4pm...told so many stories as to why my room wasn't ready till 6pm. That was ridiculous!
2023 年 12 月入住 1 晚

10/10 超赞

Marty

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Only bad thing is out of your control. Lots of sirens going by . But you can't control that.
2023 年 11 月入住 2 晚

4/10 很差

Tomeka

与家人出行
不满意：清洁度、员工和服务、客房舒适度
Poor Customer Service
The room we had appeared to be not quite thoroughly clean. Dirty blankets, dirt and hair in corners of bathrooms, rusted tub, peeling and patched up ceilings, lady bugs etc. Sunday morning breakfast Dec 3rd@ 8am. The omelette grille operator (green shirt) was very unpleasant, rude with an attitude, not greeting customers etc. Leaving my spouse furious with him upon his interaction with him as being a guest at the hotel while trying to place his breakfast order. As a Hilton honors guest. I was disappointed with the customer service more than anything. Embassy Suites has always been our family’s top choice to stay when traveling due to customer service, comfort, cleanliness and guest breakfast. However, this was probably the worst experience we received from an Embassy Suites stay at your Downtown Winston- Salem, NC Location.
2023 年 12 月入住 1 晚

10/10 超赞

sabino hernandez

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Todo está bien
2023 年 11 月入住 3 晚

10/10 超赞

Lawrence

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
6 min to everywhere!!
It was fine. No pool A great location downtown
2023 年 11 月入住 3 晚

10/10 超赞

Chuck

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is our second time staying here and won't be our last. It's always a safe, convenient and clean place to stay. The customer service is great.
2023 年 11 月入住 1 晚

2/10 糟糕

SKYLER

满意：清洁度
不满意：住宿条件和设施，员工和服务
Hated the interior room I asked to get moved at least 5 times. Couldnt sleep for 4 nights because of the light and the elevator noise all night. Horrible experience.
2023 年 11 月入住 4 晚

8/10 还可以

Carrie

满意：员工和服务、住宿条件和设施、客房舒适度
Overall Good
Great stay. Only issue was our cleaning service only replaced towels. Beds weren’t made, coffee wasn’t replaced, etc.
2023 年 10 月入住 2 晚

8/10 还可以

Stephanie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

4/10 很差

Mary F

不满意：住宿条件和设施，清洁度
2023 年 10 月入住 1 晚

2/10 糟糕

Joelle

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
This hotel is a dump.
This hotel is a DUMP. We were in town for HPMKT so prices were sky high. The lobby is bright and remodeled, your basic regular tidy business hotel, so we thought…things quickly unraveled when we stepped into the room which smelled like it used to be a smoking suite. We had a two bedroom suite, one king bed and two queens. The shower in the king room was disgusting, mold all over. There’s no fan in the bathroom so the hinges have begun to rust. We made the mistake of pulling back the curtains and the amount of dirt, debris and cobwebs in the window was shocking. Like it had never been cleaned. The upholstery on the sofa was torn and the carpet had huge stains. The hotel is located near the police station, so it’s very loud ALL THE TIME. The only bright spot on this shanty of hotel was the complimentary breakfast. The food was a great start to the day and the staff was lovely and kind. There’s a Marriott right across the street and I wish we’d stayed there.
The filthy windows.
This hotel is 30 minutes from the furniture capital of America.
I felt like I needed a shower after my shower.
Seriously? Hilton?!
2023 年 10 月入住 5 晚

4/10 很差

Rodney

商务旅客
不满意：员工和服务
Front desk evening team rude and lazy. Called down several times around 8:30pm. Phone rang about 30 times each call, only to be answered by rude front desk people. I requested towels, waited 45 mins only to call back out on hold and then be told I have to come down and get them myself in an unapologetic tone. Filed a complaint but nothing was done to accommodate my terrible experience with that team. Rooms also smelled musty and are in need of an update. The bar staff and breakfast teams were great. Positive attitudes and very friendly and accommodating. In particular the bartender and the guy who makes the omelette. It’s terrible that the front desk team (evening crew) dampened my experience in addition to the room quality.
2023 年 10 月入住 2 晚

6/10 一般

Mahnoush

2023 年 10 月入住 3 晚

4/10 很差

真实旅客

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
2023 年 10 月入住 2 晚

4/10 很差

Jonelle

2023 年 9 月入住 1 晚

10/10 超赞

Kerry

2023 年 10 月入住 1 晚

2/10 糟糕

Mindy，Oak Ridge

与家人及幼儿出行, 团体旅客
不满意：住宿条件和设施，员工和服务
The girl who checked us in was very rude and unhelpful when we asked her a question. We have never been to this area and have no clue about what is around us or where to park. The parking was $25 not $15 like in the description of the hotel. Hazel the front desk person who checked us in needs a
2023 年 9 月入住 1 晚

8/10 还可以

Derek

满意：清洁度、员工和服务、服务设施、住宿条件和设施
had a good time
2023 年 9 月入住 2 晚

8/10 还可以

Josh

与家人出行
满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 1 晚

10/10 超赞

Bryce

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel great service
2023 年 9 月入住 1 晚

2/10 糟糕

Elaine

满意：清洁度
不满意：客房舒适度，员工和服务
Big disappointment!
Hot tub was broken the pool was freezing the desk clerk and bartender were absolutely not friendly acted as if we were a burden rather than even crack a half smile..breakfast staff were great..no room service menus terrible selection of bar drinks ... having to pay 20$ a day to park in a shared garage is ridiculous!
2023 年 8 月入住 1 晚

6/10 一般

Tori

满意：住宿条件和设施，清洁度
My room wasn’t ready when I arrived after 4pm. I was not notified when it was ready. I happened to come back and ask at 6:45 and it was ready. The staff was friendly and the breakfast/happy hour was nice
2023 年 8 月入住 1 晚

4/10 很差

Lissette

与家人及幼儿出行, 商务旅客
不满意：住宿条件和设施，清洁度
2023 年 8 月入住 2 晚

4/10 很差

PEDRO

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Room wasn’t ready until 3pm, shower curtain had a blood like liquid splattered, fridge wasn’t cooling properly, room was dusty and slightly muggy. Hotel needs a renovation. Definitely not expected this from Embassy
2023 年 8 月入住 3 晚

2/10 糟糕

MARISOL

与家人及幼儿出行, 与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
This was a horrible experience due to how we were treated by staff. We were falsely accused of smoking in the room. The staff was rude when we told them this was impossible as I have an infant. We were locked out of room because the room was checked out a day earlier than we when were checking out. Several times different staff members and other guests had keys and tried to get in our room with out any forwarning. Dania the front desk manager called my elderly mother a liar and was completely rude and not helpful when I told her my room key didn’t work. Dania and the treatment by her staff mocking us reunited our stay and my husband and I were celebrating our 20 year anniversary and it was ruined.
2023 年 8 月入住 2 晚

10/10 超赞

Jaime

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful Experience
The staff is so friendly and very helpful. Everyone says hello and greets you with a smile. Breakfast is delicious and has lots of options. The room was very roomy and comfortable. Great price for everything.
2023 年 8 月入住 1 晚

10/10 超赞

Helen

2023 年 8 月入住 1 晚

2/10 糟糕

Derrick

与配偶出行
不满意：清洁度、员工和服务、服务设施
Over all staff at front desk unprofessional, stayed 3 days no room service, unclean room. Made requests
2023 年 8 月入住 3 晚