会议设施

关于约克希尔顿酒店的点评

4 out of 5
约克希尔顿酒店
1 Tower Street, York, England

点评

8.2

很好

10 分 - 超赞。436 条好评,共有 1002 条点评" "
8 分 - 还可以。316 条好评,共有 1002 条点评" "
6 分 - 一般。142 条好评,共有 1002 条点评" "
4 分 - 很差。69 条好评,共有 1002 条点评" "
2 分 - 糟糕。39 条好评,共有 1002 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.0/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Chi Yin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 2 晚
Hilton York 于 2023年01月27日 的回复
Dear Chi Yin,Thank you for your 10 out of 10 review and we hope to welcome you back in the not too distant future.Kind regards,Hilton York

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施
2019 年 9 月入住 2 晚
Hilton York 于 2019年09月30日 的回复
Dear Anonymous, Thank you for your four out of five review, following your stay. We look forward to welcoming you back in the not too distant future. Kind regards, Phil Mcpeake General Manager

10/10 超赞

Wenjun

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很好
早餐很丰盛,位置很好,各景点步行距离,性价比高,推荐!
2019 年 7 月入住 1 晚
Hilton York 于 2019年08月8日 的回复
Dear Wenjun , Many thanks for your 10 out of 10 score. It is a pleasure to reciev such great feedback and delighted you enjoyed our Hilton breakfast and found the hotels location ideal for visiting York. We hope to welcome you back in the not too distant future. Kind regards, Phil Mcpeake General Manager

8/10 还可以

Chi Wah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
環境幽靜的優質酒店
位置寧靜,酒店門前正對約克城堡,古城內商舖和餐廳在步行距離內,不遠。前台服務員親切有禮,辦理入住快迅。房間寬躺可放兩個行李,整潔和設備整全。房間沒有空調,但提供風扇,我入住在七月初也不覺局熱。洗手盆去水較慢,需要修理。
2019 年 7 月入住 2 晚
Hilton York 于 2019年07月15日 的回复
Dear Chi Wah, Thank you for posting a review following your stay. Pleased to read that overall you had a great stay and found the hotels central location ideal for exploring York. With regards to the air conditioning, only our deluxe rooms have this, however we do provide fans in all rooms as it is important to us that all guests are comfortable during their stay. Your comments noting the wash basin have been passed onto the maintenance manager for his attention and thank you for mentioning this. Should your travels bring you back to the area we hope to have the opportunity to welcome you back. Kind regards, Phil Mcpeake General Manager

10/10 超赞

Jillian

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The dining area felt very open and airy with a lovely view. The staff were friendly, happy and efficient. The room was great because we had a window that opened allowing fresh air, i stay in so many hotels that feel claustrophobic!
2024 年 4 月入住 1 晚

10/10 超赞

Joyce

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is our 5th stay at the hotel. As always, we were met with very friendly and pleasant staff on arrival and departure. There was a slight issue with heating in the room but we were immediately supplied with a supplementary heater.
2024 年 4 月入住 3 晚
Hilton York 于 2024年04月20日 的回复
Thank you for taking the time to provide the hotel with some feedback regarding your stay with us. We are glad to hear you enjoyed your stay with us and we look forward to welcoming you again. Kindest Regards, Hilton

8/10 还可以

David

满意:清洁度、员工和服务、住宿条件和设施
Very good and efficient service, breakfast was excellent - really wide choice. Location is unbeatable for York - right at the heart of everything and on site parking too so really convenient. However, the room itself (256) was tired and clearly in need of a full refresh - patched in wallpaper is never a good look and the shower was adequate at best.
2024 年 4 月入住 1 晚
Hilton York 于 2024年04月20日 的回复
Thank you for taking the time to provide the hotel with some feedback regarding your stay with us. We apologies that your room didn't fulfill your expectations and looked tired, we will pass in to the Hotel Management and Maintenance team. We looking forward to welcoming you back and provide you with the level of hospitality you deserve. Kindest Regards, Hilton

6/10 一般

Barry

2024 年 3 月入住 1 晚

6/10 一般

KATE

与家人出行
The frontage and reception were excellent. The room was shabby. Cold shower (despite trying it at different times of the day) Received an ‘accessible’ room when there was a door leading to another room. That room was occupied and unfortunately that person had a cough and kept the light on all night. Which was visible under the door. The carpet in the room was absolutely disgusting too. However, the things to do around York kept us busy and out of the hotel for the most part
2024 年 4 月入住 2 晚
Hilton York 于 2024年04月20日 的回复
Thank you for taking the time to provide the hotel with some feedback regarding your stay with us. We apologies that your room didn't fulfill your expectations and was shabby, we will pass in to the Hotel Management and Maintenance team. We looking forward to welcoming you back and provide you with the level of hospitality you deserve. Kindest Regards, Hilton

10/10 超赞

Jon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay for a trip to York!
2024 年 4 月入住 3 晚
Hilton York 于 2024年04月20日 的回复
Thank you for taking the time to provide the hotel with some feedback regarding your stay with us. We are glad to hear you enjoyed your stay with us and we look forward to welcoming you again. Kindest Regards, Hilton

10/10 超赞

Reiley

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked everything about this property, the area is excellent and very assessable
2024 年 3 月入住 1 晚
Hilton York 于 2024年04月5日 的回复
Dear Reiley,Many thanks for your five out of five review. Delighted to read you enjoyed everything about the hotel and we hope to welcome you back in the not too distant future.Kind regards,Hilton York

10/10 超赞

Raul

与配偶出行
满意:住宿条件和设施,服务设施
Near everything
2024 年 4 月入住 2 晚
Hilton York 于 2024年04月5日 的回复
Dear Raul,Thank you for taking the time to post a review and pleased to read that everything was great especially the location.We look forward to welcoming you back soon.Kind regards,Hilton York

10/10 超赞

Mrs Jane

与家人出行
满意:住宿条件和设施
The hotel was an excellent location and the staff were very approachable and helpful. Breakfast options were outstanding. The only down side was parking turned out to be more expensive because of no spaces at the own car park.
2024 年 3 月入住 2 晚
Hilton York 于 2024年04月3日 的回复
Dear Mrs Jane,Thank you for choosing the Hilton York and pleased to see that overall you had a great stay with us and found the location excellent and the team most approachable and helpful.We look forward to welcoming you back in the not too distant future for another enjoyable stay.Kind regards,Hilton York

6/10 一般

Thom

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
The property is very dated. Our room was extremely old fashioned and dated. The carpet was stained and had long hairs on it, so if you walked barefoot you’d get them between your toes - disgusting. The bathroom is very dated also with no working extractor fan so when you have a shower the room gets so wet that condensation drips from the ceiling! Just a very old-fashioned, dated hotel in desperate need of renovation.
2024 年 3 月入住 3 晚
Hilton York 于 2024年04月3日 的回复
Dear Thom,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with certain aspects of the hotel. The Management Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future so that we can show you we can do better.Kind regards,Hilton York

6/10 一般

Ada

不满意:住宿条件和设施
The hotel is average 3*. Staff started to make noise at 8am , chatting loud with some other people next to our door,despise the fact that we had a privacy card hanging on the handle. The only thing is good about this hotel is location.
2024 年 3 月入住 1 晚
Hilton York 于 2024年03月28日 的回复
Dear Ada,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with certain aspects of the hotel. The Management Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future so that we can show you we can do better.Kind regards,Hilton York

10/10 超赞

Stephen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The breakfast was excellent
2024 年 3 月入住 4 晚
Hilton York 于 2024年03月28日 的回复
Der Stephen,Many thanks for posting a reivew and pleased to read that overall you had a good stay and enjoyed our breakfast offering.We hope to see you again soon.Kind regards,Hilton York

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施
It is central for my visit to both the Conference Centre, shops and restaurants
2024 年 3 月入住 3 晚
Hilton York 于 2024年03月20日 的回复
Dear David,Thank you for taking the time to post a review and pleased to read that overall you had a good stay and we hope to see you again soon.Kind regards,Hilton York

10/10 超赞

Carol

满意:清洁度、员工和服务、住宿条件和设施
Everything you need in the room. Excellent hotel
2024 年 3 月入住 1 晚
Hilton York 于 2024年03月13日 的回复
Dear Carol,Many thanks for your five out of five review.Lovely to read you had a great stay with us and we hope to welcome you back in the not too distant future.Kind regards,Hilton York

8/10 还可以

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to the city, easy to get to from the motorway. Warm welcome from the staff.
2024 年 3 月入住 3 晚
Hilton York 于 2024年03月12日 的回复
Dear David,Thank you for taking a moment for post a review.Pleased to read that you had a good stay and found the location great and received a warm welcome from the team.We look forward to welcoming you back soon.Kind regards,Hilton York

10/10 超赞

Howard

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great central area to walk almost any place, plenty of restaurants around, and even close to a Hop on Hop off bus tour stop.
2024 年 2 月入住 1 晚
Hilton York 于 2024年03月7日 的回复
Dear Howard,Many thanks for your five out of five review.Lovely to read you had a good stay with us and found the location great for exploring York.We hope to see you again soon.Kind regards,Hilton York

8/10 还可以

Laura

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My only complaint was the humming noise coming from the corridor at night.Not sure if it was the lights or heating , but being a light sleeper this kept me awake.Apart from that the hotel was lovely,staff very attentive & happy to help. Will definately be back
2024 年 3 月入住 2 晚
Hilton York 于 2024年03月5日 的回复
Dear Laura,Thank you for taking a moment to share your feedback following your stay.Your comments regarding the humming noise have been noted and shared with the Maintenance team for them to investigate and we are sorry that this kept you awake.On a brighter note, pleased to read you found the hotel lovely and the team very attentive and happy which is a pleasure to hear.We all look forward to welcoming you back for another lovely stay.Kind regards,Hilton York

10/10 超赞

Gary

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 3 月入住 1 晚
Hilton York 于 2024年03月4日 的回复
Dear Gary,Many thanks for your five out of five review and we hope to see you again soon.Kind regards,Hilton York

6/10 一般

Jonathan

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Tired bedroom and bathroom, breakfast was excellent
2024 年 3 月入住 1 晚
Hilton York 于 2024年03月5日 的回复
Dear Jonathan,Thank you for taking the time to post a review.Pleased to see that overall you had an ok stay and found the breakfast excellent which is a pleasure to hear.Should your travels bring you back to the area we hope to welcome you back.Kind regards,Hilton York

2/10 糟糕

Isidro

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No service
2024 年 1 月入住 1 晚
Hilton York 于 2024年03月3日 的回复
Thank you for taking the time to provide feedback following your stay with us. We would be grateful if you could provide us with more detail upon the no service you received during your stay. This is so we can improve for the future. Again, thank you for your review and we hope to welcome you back to the hotel in the not so distant future. Many thanks, Hilton York

10/10 超赞

lee

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were wonderful
2024 年 2 月入住 1 晚
Hilton York 于 2024年02月27日 的回复
Dear Lee,Many thanks for your five out of five review.Lovely to read you had a good time and thank you for your kind comments about the team which is a pleasure to hear.We hope to welcome you back in the not too distant future.Kind regards,Hilton York

10/10 超赞

David

Great location
2024 年 2 月入住 2 晚
Hilton York 于 2024年02月27日 的回复
Dear David,Many thanks for your five out of five review. Glad to read you had a great stay and found the location ideal.Look forward to seeing you again soon.Hilton York

10/10 超赞

Amit

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location of the Hilton in York is brilliant. It’s a 4-5 minute walk to The Shambles and the heart of York. Didn’t have to use taxis at all. Very safe area. Underground car park with electric charging point very convenient. Good choice for breakfast. The only issue we had was the shower head wouldn’t move a useable position as the adjustable holding was broken.
2024 年 2 月入住 2 晚
Hilton York 于 2024年02月27日 的回复
Dear Amit,Many thanks for your kind comments and thank you for choosing the Hilton York.Lovely to read you had a great stay with us and found the location brilliant and the breakfast good too with the many choices on offer.Thank you for letting us know about the shower head, we have passed your comments onto the maintenance team for their attention.We hope to welcome you back again soon.Hilton York

10/10 超赞

Emma

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Hilton York 于 2024年02月27日 的回复
Dear Emma,Many thanks for your five out of five review and we hope to see you again soon.Kind regards,Hilton York

4/10 很差

Ella

与家人及幼儿出行
不满意:住宿条件和设施,清洁度
We arrived for my husbands 40th Birthday (so special trip for us) the bathroom had silver fish running round the floor it was absolutely disgusting. The bath had brown stains - we were so disappointed. I went to reception to complain and although they were amenable and moved us to another (very basic- though not crawling with silver fish) room, having 2 young kids and bags this was not the most convenient when we’ve arrived after a full day of walking around York. I would have expected some more customer service- maybe a drink for the inconvenience etc but there was nothing like that. With the brand and reputation of Hilton I would have expected more. This was a special birthday present trip we were incredibly disappointed.
2024 年 2 月入住 1 晚
Hilton York 于 2024年03月3日 的回复
Thank you for taking the time to provide feedback following your stay with us. I am sorry to hear about the issues you faced during your stay. Please be assured this is not the standard we strive to. I hope that you do return so we are able to show you the high level of service that you deserve whilst staying with us. Please contact the hotel directly so we are able to personally look after you if you do book again. Again, thank you for your review and we hope to welcome you back to the hotel in the not so distant future. Many thanks, Hilton York

8/10 还可以

Gary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walkabe to town centre
2024 年 2 月入住 3 晚
Hilton York 于 2024年02月20日 的回复
Dear Gary,Thank you for choosing the Hilton York and pleased you had a good stay with us.We hope to see you again soon.Hilton York

10/10 超赞

Margaret

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was very comfortable staff werefriendly dining was plentiful would recommend it
2024 年 2 月入住 5 晚
Hilton York 于 2024年02月19日 的回复
Dear Margaret,Many thanks for your five out of five review.Lovely to read you had a comfortable stay and found the team friendly, which is a pleasure to hear.Thank you for recommending the hotel and we hope to see you again soon.Kind regards,Hilton York

6/10 一般

Anthony

与配偶出行
满意:清洁度
不满意:服务设施
Perfect location. However, certain staff members were rude and not welcoming. This being the valet guy! He just made you feel so uncomfortable. Not great when you’re paying £25 to park there.
2024 年 2 月入住 1 晚
Hilton York 于 2024年02月13日 的回复
Dear Anthony,Thank you for taking the time to post a review.Pleased to read that overall you had a good time and found the location perfect.We are sorry your found some team members not very welcoming which is unusual as we normally receive many great comments about our team.We hope to welcome you back in the not too distant future.Kind regards,Hilton York

6/10 一般

Ruth

与配偶出行
满意:服务设施,清洁度
Lovely location in York. Not as welcoming as I've found with chains such as premier inn. Almost felt like the staff thought we were in the wrong place. Some areas are getting ready for a more thorough clean or freshen up, but comfortable and serviceable.
2024 年 2 月入住 1 晚
Hilton York 于 2024年02月13日 的回复
Dear Ruth,Many thanks for posting a review and for choosing the Hilton York.Pleased to read that you found the location lovely. We are sorry to read that you felt it was not as welcoming as you were expecting which we are sorry to hear as we normally receive great feedback on our team.We do hope that we may be able to welcome you back to show you the friendly team we have.Kind regards,Hilton York

10/10 超赞

KRYSTAL

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Hilton York 于 2024年02月9日 的回复
Dear Krystal,Thank you for taking a moment to post a score on this review site.We look forward to welcoming you back in the not too distant future.Kind regards,Hilton York

6/10 一般

kirk

满意:清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚
Hilton York 于 2024年01月31日 的回复
Dear Kirk,Thank you for taking the time to post a review score and we hope to welcome you back again soon.Kind regards,Hilton York

10/10 超赞

Laura

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Superb breakfast, one of the best in York with a wide selection. Very friendly and attentive staff.
2024 年 1 月入住 2 晚
Hilton York 于 2024年01月24日 的回复
Dear Laura,Lovely to read you had wonderful stay with us and found the location great and the breakfast superb. Thank you for your kind comments about the team, we are proud of them all as they work very hard ensuring our guests have a memorable time.We hope to see you again soon.Kind regards,Hilton York

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hilton York 于 2024年01月24日 的回复
Dear Anonymous,Thank you for reviewing the Hilton York.Should your travels bring you back to the area we hope we have the opportunity to welcome you back soon.Kind regards,Hilton York

6/10 一般

James

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good overall, friendly staff and very comfortable beds
2024 年 1 月入住 1 晚
Hilton York 于 2024年01月24日 的回复
Dear James,Thank you for posting a review and for choosing the Hilton York. Pleased to read you had a good stay and we hope to welcome you back in the near future.Kind regards,Hilton York

10/10 超赞

Sandra j

满意:清洁度、员工和服务、住宿条件和设施
A very good breakfast staff could have worked a bit faster and smiled a bit more . We have enjoyed our stay
2024 年 1 月入住 1 晚
Hilton York 于 2024年01月24日 的回复
Dear Sandra j,Many thanks for your five star review.Delighted to read you had a great stay and enjoyed our breakfast offering.We hope to see you again soon.Kind regards,Hilton York

10/10 超赞

Richard

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel. Fantastic city
2024 年 1 月入住 1 晚
Hilton York 于 2024年01月15日 的回复
Dear Richard,Many thanks for your five out of five review.Lovely to read you had a great stay with us and also enjoyed York and many attractions it has to offer.We hope to welcome you back again soon.Kind regards,Hilton York

10/10 超赞

Richard

2024 年 1 月入住 2 晚
Hilton York 于 2024年01月15日 的回复
Dear Richard,Thank you for your five out of five review and we hope to welcome you back in the not too distant future.Kind regards,Hilton York

10/10 超赞

Yoonhyuck

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hilton York 于 2024年01月8日 的回复
Dear Yoonhyuck,Thank you for your 10 out of 10 review and we hope to welcome you back in the not too distant future.Kind regards,Hilton York

10/10 超赞

Benjamin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed at this holton several times over the years and have always found it well run with friendly and attentive staff.
2024 年 1 月入住 1 晚
Hilton York 于 2024年01月8日 的回复
Dear Benjamin,Many thanks for your five out of five review.Lovely to read you had another good stay and find the team most friendly and attentive which is lovely to hear.We look forward to welcoming you back again for another enjoyable stay.Kind regards,Hilton York

8/10 还可以

Grant

与家人出行
满意:员工和服务
Great food, bad beds.
Great location! 90% of the staff were great! Bathroom was a little dirty. Beds were small and not comfortable. Common areas were great. Food was great!
2024 年 1 月入住 2 晚
Hilton York 于 2024年01月8日 的回复
Dear Grant,Many thanks for posting a review. Pleased to read that overall you had a good stay and found the location great and the team good too. Your comments regarding the common areas and bathroom have been noted and shared with the relevant Managers for their attention.We look forward to welcoming you back soon.Kind regards,Hilton York

6/10 一般

Mrs Kannika

商务旅客
满意:清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hilton York 于 2024年01月8日 的回复
Dear Mrs Kannika,Thank you for reviewing the Hilton York.Should your travels bring you back to the area we hope we have the opportunity to welcome you back soon.Kind regards,Hilton York

4/10 很差

真实旅客

与家人出行
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
2023 年 12 月入住 2 晚
Hilton York 于 2024年01月4日 的回复
Dear Anonymous,Thank you for taking a moment to post a score on this review site.We look forward to welcoming you back in the not too distant future.Kind regards,Hilton York

10/10 超赞

Gareth

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
NYE
Very good hotel. Really enjoyed our stay. Perfect location
2023 年 12 月入住 1 晚
Hilton York 于 2024年01月4日 的回复
Dear Gareth,Many thanks for your 10 out of 10 review.Lovely to read you had a great stay with us and found the location perfect for exploring York.We look forward to welcoming you back soon.Kind regards,Hilton York

6/10 一般

Nelson

2023 年 12 月入住 2 晚
Hilton York 于 2024年01月2日 的回复
Dear Nelson,Thank you for reviewing the Hilton York.Should your travels bring you back to the area we hope we have the opportunity to welcome you back soon.Kind regards,Hilton York

8/10 还可以

Will

与配偶出行
2023 年 12 月入住 3 晚
Hilton York 于 2024年01月2日 的回复
Dear Will,Thank you for reviewing the Hilton York.Should your travels bring you back to the area we hope we have the opportunity to welcome you back soon.Kind regards,Hilton York

10/10 超赞

Alan

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Valet parking was an excellent choice
2023 年 12 月入住 1 晚
Hilton York 于 2024年01月2日 的回复
Dear Alan,Many thanks for your five out of five review.Lovely to read that you had a good stay and found the valet parking an excellent choice.We look forward to welcoming you back again soon.Kind regards,Hilton York