Basement room very noisy and extremely small, we were even handed ear plugs on arrival! So a very unpleasant and noisy first night. Second night we moved to an upstairs room, which was nice until the electricity in the room failed at 10:30 pm. With no one available to check this out but the night porter we spent our second night cold and in the dark. In the morning we had to wash and dress by phone torch light. When we complained it was evident that the staff did not believe us even though the fault was witnessed by the porter. It took an age to get any type of compensation (half money back for the second night only) and this took complaints via Expedia and at least five calls to the hotel.
Avoid... it is not nearly as good as it looks in the photographs.
Allan
10/10 超赞
Doina
2024年01月5日
Doina
2023 年 12 月入住 1 晚
10/10 超赞
Alexandra
2023年12月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Alexandra
2023 年 12 月入住 1 晚
10/10 超赞
Gemma
与家人出行
2023年12月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect base for a York city stay
First time staying here on a Christmas shopping trip with my sister. Absolutely perfect location. The hotel itself is stunning, the decor and room was beautiful. The staff are a credit as all so friendly, welcoming and helpful. Before checking out we've already decided we want to return next year.
Gemma
2023 年 12 月入住 1 晚
10/10 超赞
Paul
2023年12月2日
Paul
2023 年 12 月入住 1 晚
10/10 超赞
Joe
与配偶出行
2023年11月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were really nice, friendly and helpful and the hotel and rooms were nice and clean.
Joe
2023 年 11 月入住 1 晚
10/10 超赞
Matthew
2023年11月22日
满意:清洁度、员工和服务、住宿条件和设施
Matthew
2023 年 11 月入住 1 晚
10/10 超赞
Emily
2023年11月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Absolutley loved it
Cane to York for a last minute work event for Halloween and came across this place and oh my god i never wanted to leave. The night manager when i was there was absolutely wonderful and so helpful