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关于皇家橡树酒店的点评

3 out of 5
皇家橡树酒店
15 Market Place, Helmsley, York, England

点评

8.0

很好

10 分 - 超赞。26 条好评，共有 76 条点评" "
8 分 - 还可以。31 条好评，共有 76 条点评" "
6 分 - 一般。12 条好评，共有 76 条点评" "
4 分 - 很差。4 条好评，共有 76 条点评" "
2 分 - 糟糕。3 条好评，共有 76 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

7.8/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

8/10 还可以

Kevin

满意：员工和服务
2023 年 12 月入住 1 晚

10/10 超赞

Arthur

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property in center of town. Walkable to all the attractions. Enjoyed our stay room was very cute and well decorated.
2023 年 9 月入住 1 晚

8/10 还可以

Brian

满意：客房舒适度，清洁度
Dont advertise free wifi when there isnt any
Spacious room, nice view over market square. Shower room needs refurbishment. Very disappointed that there was no free wifi in the public areas nor in the room.
2023 年 9 月入住 1 晚

8/10 还可以

wendy

2023 年 8 月入住 1 晚

8/10 还可以

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good overall
Nice sized room. Right in the square. Bathroom a bit manky.
2023 年 8 月入住 1 晚

10/10 超赞

Stephen

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location and staff member at check in and during the afternoon in the bar was very helpful & knowledgeable. We found the room and facilities to be excellent, other than the bed which was a little uncomfortable. Disappointed to return at only 1045pm to be told last orders had been called at the bar and we couldn't have a final drink. Other than that would recommend and would stay again.
2023 年 7 月入住 1 晚

2/10 糟糕

Jenny

2023 年 7 月入住 1 晚

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 2 晚

10/10 超赞

Shirley

2023 年 4 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean but dated premises. The room was specious & bed comfortable. Staff were very friendly & noise from the bar area below not a problem. Breakfast was a little disappointing but good pre-selection the night before. Parking outside was convenient but council run public car park free between 6pm & 9am. All in all a decent stay for the convenience & friendliness.
2023 年 2 月入住 1 晚

10/10 超赞

Peter

2022 年 12 月入住 1 晚

8/10 还可以

Terry

2022 年 11 月入住 1 晚

2/10 糟糕

alan

不满意：清洁度、员工和服务、住宿条件和设施
Dreadful, Things old and some not working (including some lights and Wi-Fi) but worst of all very loud music from down below till 11pm so couldn’t hear myself think. (All recorded) Awful, worst of places I’ve been and all for £100!!!
2022 年 8 月入住 1 晚

10/10 超赞

terence

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautifully set-up room with comfortable bed and pillows, and useful other units. Provision of water bottles and good range of teas and coffees was excellent
2022 年 7 月入住 2 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 9 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2021 年 6 月入住 2 晚

6/10 一般

Craig

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
TV Didn't work
2021 年 6 月入住 1 晚

8/10 还可以

Fiona

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly small hotel.
Pleasant stay in a friendly small hotel. Manager was helpful, room was comfortable and breakfast was good. Only downsides were: no TV reception, one of the sockets didn’t work and the toilet macerator was really noisy. I parked outside the hotel at what appeared to be hotel parking, but received a parking ticket. I wish I had been informed that the parking didn’t belong to the hotel and would need to be paid for.
2021 年 6 月入住 1 晚

10/10 超赞

Jonathan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Helmsley & the Royal Oak
The Royal Oak is well positioned in the market place and is run by friendly welcoming staff. The Pub Grub menu is limited but the the food was excellent and the beer was superb. Helmesley has a lot going for ir, we would definately go again!
2020 年 10 月入住 2 晚

10/10 超赞

Trevor

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Date night
Pleasant trip away, staff were excellent and the food and service was top notch A++++++
2020 年 9 月入住 1 晚

8/10 还可以

Fiona

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务，清洁度
The room was pleasent and clean although the pub itself was very "tired". Breakfast was nice but i asked for sausage bacon beans on toast, and they basically gave me a childs portion - one sausage, 2 bacon 1 toast and a spoon full of beans. I do not think ths was worth £100 a night.
2020 年 1 月入住 1 晚

10/10 超赞

Fiona

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Delightful
Booked here because it was dog-friendly and convenient for an event I was attending nearby. The Royal Oak massively exceeded my expectations with a comfortable room which was immaculately clean, friendly and helpful staff, and a really great breakfast. even had a great view of Helmsley Castle from my window!
2019 年 12 月入住 1 晚

6/10 一般

真实旅客

团体旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Not great
Hotel very tired/shabby looking & Not cleaned properly
2019 年 9 月入住 2 晚

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Difficulty finding free parking near to hotel
2019 年 9 月入住 2 晚

8/10 还可以

Jan Kåre

满意：清洁度、员工和服务、客房舒适度
2019 年 8 月入住 2 晚

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very friendly. TV a bit small and could be in a better place
2019 年 7 月入住 1 晚

6/10 一般

真实旅客

满意：清洁度、员工和服务、服务设施
2019 年 7 月入住 2 晚

10/10 超赞

sarah

2019 年 5 月入住 2 晚

6/10 一般

mark

不满意：客房舒适度
2019 年 5 月入住 1 晚

2/10 糟糕

Amanda

不满意：住宿条件和设施，员工和服务
The noise of banging doors in the bar below did not cease until after 2:00am as a result we had a very disturbed nights sleep We go to Helmsley frequently but will not be returning to this establishment
2019 年 4 月入住 1 晚

6/10 一般

真实旅客

不满意：员工和服务
Didn’t like booking a twin room and getting a double and then being offered a twin for more money
2019 年 4 月入住 1 晚

6/10 一般

Janice

Lovely friendly staff and excellent food. However, we had to wait half an hour before they could tell us which was our room. After the first night our room wasn't serviced and we were told its only done in the morning(Didn't understand that). Exceptionally small tv in the room miles away from bed so not much use. Room very noisy as over a bar and to top it all off someone came banging at the front door about 5 am on our last night shouting for someone called Emily for about 10 minutes. Breakfast excellent and we ate there in the evening. Food freshly cooked and delicious
2019 年 4 月入住 3 晚

6/10 一般

Kevin，Doncaster

不满意：员工和服务
Not my problem !
I booked a twin room and was given a double on arrival (we were two men travelling) the owner insisted even though I had confirmation that it was Hotel.com fault, suggesting I needed to contact them to sort it out. Eventually we were given a twin room. Breakfast service didn’t start until 8.30 and we needed to be away by 8am.
2019 年 3 月入住 1 晚

6/10 一般

Elliot

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
Lovely base for exploring but needs updating
2019 年 2 月入住 1 晚

10/10 超赞

Tracy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 1 晚

10/10 超赞

Chris

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great base
Lovely place. Nice walks and very friendly place.
2018 年 6 月入住 1 晚

8/10 还可以

Neil，Los Gatos

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nicely located, spacious room great breakfast Staff very friendly
2018 年 9 月入住 1 晚

8/10 还可以

Martin

Good base for sightseeing
Nice clean bedroom, friendly staff, good location. Restaurant menu ok but just basic pub grub
2018 年 9 月入住 1 晚

4/10 很差

真实旅客

不满意：客房舒适度
2018 年 7 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
charming village, small hotel
Hotel is on the main square with plenty of available parking round about. The hotel has only a few rooms above a pub restaurant which serves food until 8.30pm. Bedroom was reasonably spacious and bathroom also had a proper bath. Only drawback was not enough hot water when I had a bath late in the evening. Cost of room and evening meal good value and staff were friendly and helpful. We only stayed one night as we were motoring on to see Rivault Abbey the following morning but the village of Helmsley is very attractive.
2018 年 6 月入住 1 晚

10/10 超赞

Steve

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 3 月入住 2 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，清洁度
Dingy, tired, shabby, dirty.
2018 年 5 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Handy location for nearby attractions.Very friendly staff.
2018 年 4 月入住 2 晚

10/10 超赞

jennifer

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 3 月入住 1 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect for an overnight stay in a lovely village
Friendly staff, nice room (bigger than expected), great location and lovely breakfast (with vegetarian options). Will definitely stay again as we plan to come back in the summer.
2018 年 2 月入住 1 晚

8/10 还可以

Artist，West Yorkshire

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Central location
Warm welcome and good facilities, however awakened at 2.30 am by radio in nearby room, until 3.30 am, I presume inconsiderate guests at fault.
2018 年 1 月入住 1 晚

10/10 超赞

Martin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good pub-hotel
Really good pub-hotel with friendly staff and hearty breakfasts
2017 年 12 月入住 2 晚