Johannesburg Zoo Lake Park Hotels

"Very "

"Exactly what we expected."

"I am extremely disappointed and honestly shocked by my stay at this Four Seasons hotel. I am used to staying in this group all over the world and this property is absolutely not in line with their usual standards. From the moment I arrived, the experience was frustrating and completely unacceptable. The room was not properly cleaned, with a clear lack of care and attention. Even worse, there were serious security issues. The door locking system was faulty and unreliable, something I personally showed several times to the cleaning staff and also to a manager, yet nothing was properly fixed. On top of that, I experienced a shocking aggression from a security guard who behaved aggressively towards me even though I was a resident guest. This level of behavior is completely unacceptable and deeply unprofessional. It is also obvious that not all clients are treated the same way in this hotel, which is extremely disappointing. They tried to compensate by offering a massage, and I must say the spa was the only professional part of this hotel, but this does not make up for everything else. The restaurant staff made me feel very unwelcome, to the point that I avoided eating there and relied on room service. Unfortunately, room service was also poor, with incomplete orders and meat not cooked as requested. This hotel feels like a cheap version of the Four Seasons brand. I do not recommend it to anyone."

"Staff was very nice"

"This is the third or fourth time we stay at the Wantage Suites when in Rosebank. The location is great, within walking distance of the Rosebank Mall. It is a safe, walkable, residential area. The staff are great, responsive and efficient. Lots of restaurants around offer plenty of options to eat. "

"Bring your own wash cloths. There are mice outside running on the property so get used to that. Staff was friendly. The cleaning crew will open the door after a soft knock so be prepared. They change sheets mon, wed, friday. I would not stay here again but it may be a place for others to stay. The mall is within walking distance. That's a plus. Decent neighborhood. "

"Great hotel on excellent location. Helpful, reasonably priced, lovely music in lobby, But awful incense perfume in lobby, very nauseating for people who are eating at restaurant or who are allergic to perfume or scented products or air."

"Very well located 5min walk from Rosebank Gautrain station. It was easy and convenient to make the return journey to the airport. The staff were all very polite and attentive, I interacted with security, reception, restaurant and cleaning staff and all were exceptionally helpful. I appreciated the hotel preparing a packed breakfast for a safari trip starting early before the breakfast buffet was opened. I had the breakfast buffet on 3 mornings and it was excellent in terms of variety of foods, quality of ingredients and taste. The gym was very well equipped with weights going up to 30kgs, a cable machine and 2 fully functioning treadmills allowing me to follow my training programme uninterrupted. The bed and pillows were very comfortable and there was an adequate supply of towels and basic cosmetics in the bathroom. Water, tea and coffee were topped up daily as part of the room clean. Overall fantastic stay, I have no criticisms "

"Amazing place with friendly staff."