Our problems began at check-in. There was no staff available to assist us, and we were left running from pillar to post trying to find parking even though they charged 35 chf per night for parking. It was 4 blocks away and Was hard to locate the apartment, and figure out how to gain access. After a long journey, this was extremely frustrating and stressful.
The property also had no air conditioning, which was not made clear beforehand. As a result, the apartment was unbearably hot, and none of us were able to sleep properly during our entire three-night stay.
The listing was also misleading. It stated that Lake Zug is visible from the rooms, creating the impression that it is a lake-view property. In reality, the lake is approximately a 10-minute walk away and is not visible from the rooms at all. This was a significant factor in our decision to book the property, and we feel we were misled.
In addition:
There was no soap provided in the bathrooms, which is a basic necessity.
There was no housekeeping service during our entire three-day stay.
The shower did not have an anti-slip mat or other visible anti-slip protection, and my wife slipped while using it. Thankfully, she was not seriously injured, but this raised serious concerns about guest safety.
The lack of sleep caused by the excessive heat significantly affected our vacation.
Overall, the accommodation failed to deliver the basic.