Quintana Roo Luxury Holidays

Pros- comfortable beds, friendly, nice staff. Attentive to needs or wants when requested. Cons- The attempt at their travel membership, food is almost inedible and cold, with the exception of the fresh omelet bar, drinks are watered down, kids in the “adults only hot tub”, ocean and beach is nice, but could never find a chair for the entire 4 days we were there, never once got to enjoy a beach chair because they were taken very early every morning, dinner reservations have to be made daily at 9 am, the Mexican restaurant onsite is probably the worst food I’ve ever eaten in my life (no exaggeration). Do yourself a huge favor and stay at a nicer place. I have no idea how this place is rated so high on Expedia. The only thing I can think of is either some of these reviews are paid for reviews or people don’t know the difference in a good quality place.

The room was comfortable

We could not have asked for a better experience! The service was outstanding, the room was wonderful, and the food and beverages were plentiful. We had a fantastic time!! We would definitely return here again!!

Consistency over the years is a great positive. However, the lack of more entertainment options, especially after 9 p.m., is a downside.

The location is great & the resort is modern and pretty. All the staff are friendly and very accommodating. The restaurant serving the breakfast buffet daily was wonderful. The only downsides were the extremely long waits for dinner at the steak grill restaurant and the Italian restaurant. The steak restaurant was enjoyable and food was good , but we did not care for the Italian restaurant. We waited well over an hr. Unless you get there before 6 for opening or dine late at 8:00 or after, you’re gonna have to wait. No reservations are taken. The pools were nice & pool service was good, but the availability of lounge chairs was iffy and crowded. However, the pool concierge was fantastic on finding chairs and setting them up for you. He was awesome! There are 3 pools close together but not huge and there is no swim up bar, which we would enjoy. Our room was very clean & had a slight ocean view but did not have a tub. Shower only, although it was large & water was hot. The last night we had a group of girls in the room beside us that came in laughing and loudly talking at 4:00 am and they were still making lots of noise at 6:00 am. It sounded like they were in our room. Their room was actually adjoined by a door to ours. That was not a good experience. I called The front desk finally, but it didn’t help. They were not considerate and kept laughing and yelling. I would’ve liked some shops in the resort, but there is only one very small gift shop area. I give resort a B-

The room was comfortable

We could not have asked for a better experience! The service was outstanding, the room was wonderful, and the food and beverages were plentiful. We had a fantastic time!! We would definitely return here again!!

Consistency over the years is a great positive. However, the lack of more entertainment options, especially after 9 p.m., is a downside.

Pros- comfortable beds, friendly, nice staff. Attentive to needs or wants when requested. Cons- The attempt at their travel membership, food is almost inedible and cold, with the exception of the fresh omelet bar, drinks are watered down, kids in the “adults only hot tub”, ocean and beach is nice, but could never find a chair for the entire 4 days we were there, never once got to enjoy a beach chair because they were taken very early every morning, dinner reservations have to be made daily at 9 am, the Mexican restaurant onsite is probably the worst food I’ve ever eaten in my life (no exaggeration). Do yourself a huge favor and stay at a nicer place. I have no idea how this place is rated so high on Expedia. The only thing I can think of is either some of these reviews are paid for reviews or people don’t know the difference in a good quality place.

The location is great & the resort is modern and pretty. All the staff are friendly and very accommodating. The restaurant serving the breakfast buffet daily was wonderful. The only downsides were the extremely long waits for dinner at the steak grill restaurant and the Italian restaurant. The steak restaurant was enjoyable and food was good , but we did not care for the Italian restaurant. We waited well over an hr. Unless you get there before 6 for opening or dine late at 8:00 or after, you’re gonna have to wait. No reservations are taken. The pools were nice & pool service was good, but the availability of lounge chairs was iffy and crowded. However, the pool concierge was fantastic on finding chairs and setting them up for you. He was awesome! There are 3 pools close together but not huge and there is no swim up bar, which we would enjoy. Our room was very clean & had a slight ocean view but did not have a tub. Shower only, although it was large & water was hot. The last night we had a group of girls in the room beside us that came in laughing and loudly talking at 4:00 am and they were still making lots of noise at 6:00 am. It sounded like they were in our room. Their room was actually adjoined by a door to ours. That was not a good experience. I called The front desk finally, but it didn’t help. They were not considerate and kept laughing and yelling. I would’ve liked some shops in the resort, but there is only one very small gift shop area. I give resort a B-

Everything was right

Pros- comfortable beds, friendly, nice staff. Attentive to needs or wants when requested. Cons- The attempt at their travel membership, food is almost inedible and cold, with the exception of the fresh omelet bar, drinks are watered down, kids in the “adults only hot tub”, ocean and beach is nice, but could never find a chair for the entire 4 days we were there, never once got to enjoy a beach chair because they were taken very early every morning, dinner reservations have to be made daily at 9 am, the Mexican restaurant onsite is probably the worst food I’ve ever eaten in my life (no exaggeration). Do yourself a huge favor and stay at a nicer place. I have no idea how this place is rated so high on Expedia. The only thing I can think of is either some of these reviews are paid for reviews or people don’t know the difference in a good quality place.

The room was comfortable

Consistency over the years is a great positive. However, the lack of more entertainment options, especially after 9 p.m., is a downside.