Europe Luxury Holidays

The front desk staff was hit or miss - One staff member female was particularly 'ornery' She just could not be bothered. And in fact enve though rooms were ready - we arrived at 11 and check in was 3PM. Was going to have us wait...she 'reluctantly' agreed to do so. Never a smile or a ny type of welcome...we so sorry to annoy her with our presence! There is a 'costumed' doorman outside the hotel in the evening. He wears a n oversized top hat and bright cloak. One evening it was pouring rain as we had our driver pull up to the hotel. He comfortably stayed under the over hang - no umbrella no assistance with the car doors - (pregnant daughter in law) it just would have been nice. Rooms are clean, nice and well furnished. Shower design is terrible.It has 1/2 a glass partition that allows the water to spray across the bathroom. - Just bad design and can be fixed with an extended shower door or curtain. The Queen beds came with two twin duvets - they did not spring for the queen duvets - did not have enough so you have to request them from limited stock. The breakfast is expensive at 20 Euros' so we went elsewhere - Imperial Cafe attached tothe Imperial Hotel is a five min walk - highly recommended. It was OK not great - and we had to argue for a refund to one of our four rooms for one night when my son had to leave early for work. Ultimately the front desk manager agreed - but could have been more gracious as well. He and the other staff were nice, and accomadating!

The front desk staff was hit or miss - One staff member female was particularly 'ornery' She just could not be bothered. And in fact enve though rooms were ready - we arrived at 11 and check in was 3PM. Was going to have us wait...she 'reluctantly' agreed to do so. Never a smile or a ny type of welcome...we so sorry to annoy her with our presence! There is a 'costumed' doorman outside the hotel in the evening. He wears a n oversized top hat and bright cloak. One evening it was pouring rain as we had our driver pull up to the hotel. He comfortably stayed under the over hang - no umbrella no assistance with the car doors - (pregnant daughter in law) it just would have been nice. Rooms are clean, nice and well furnished. Shower design is terrible.It has 1/2 a glass partition that allows the water to spray across the bathroom. - Just bad design and can be fixed with an extended shower door or curtain. The Queen beds came with two twin duvets - they did not spring for the queen duvets - did not have enough so you have to request them from limited stock. The breakfast is expensive at 20 Euros' so we went elsewhere - Imperial Cafe attached tothe Imperial Hotel is a five min walk - highly recommended. It was OK not great - and we had to argue for a refund to one of our four rooms for one night when my son had to leave early for work. Ultimately the front desk manager agreed - but could have been more gracious as well. He and the other staff were nice, and accomadating!