“I had emergency surgery and needed to reschedule our stay. Over ten attempts to reschedule, all unsuccessful. Each time, I was told I would be charged anywhere from $209, to over $500. Same room, just different dates. I was also told I would not be allowed a chair in the back of the venue for a concert, that I could sit in “ the bathroom”. What a terrible facility, horrible customer service. I didn’t want money back, just wanted a chair for the concert, and to reschedule the stay so we could……
“I had emergency surgery and needed to reschedule our stay. Over ten attempts to reschedule, all unsuccessful. Each time, I was told I would be charged anywhere from $209, to over $500. Same room, just different dates. I was also told I would not be allowed a chair in the back of the venue for a concert, that I could sit in “ the bathroom”. What a terrible facility, horrible customer service. I didn’t want money back, just wanted a chair for the concert, and to reschedule the stay so we could……
Janice