「The hotel is within walking distance from CTA Blue Line UIC-Halsted station, which is incredibly convenient for travelers with heavy luggage since the station is equipped with an elevator. Plus, our room has a balcony where you can enjoy a romantic and stunning night view of the city skyline."」
「My flight to Chicago got diverted because of terrible weather. I messaged the hotel in advance to cancel the first night and asked for a refund/discount. No one replied. When I checked in I explained again and all I got was 'hotel policy'. I had been in similar situations before with other holiday inn(in Japan) and they refunded me. Hotel policy or not, I did not stay in your room for one night. Charging me USD180 for nothing is not the best hotel service. I rarely gave bad reviews but this was...