Suwa 3 Stars Hotels

"Rooms are clean, enough space for 2 persons and luggages (we rent 2 rooms for a family of 3).Beds are comfy. We can see the castle through the window of our rooms Staffs are polite. The location is convenient 10mn walking from the train station and ~10mn to the Matsumoto castle and the main street and the old town. The hotel has a small bath for men & women. Nothing to complain about."

"Great location, excellent ammenities available, very helpful staff"

"Chambre petite mais confortable. Nous avons apprécié le onsen. Le personnel est extra!"

"Staff and front desk where ok! The room was clean but had a light stingy smell. The breakfast was a bit 'poor' when it came to verity, but did the job "

"It’s a very simple hotel, yet everything was clean and functional. Thank you all for your service."

"Room nice and clean. Good location. Breakfast not catering for western style but good. Perhaps add some cereal."

"Everything was great about this stay. Beautiful hotel; nice rooms; wondering rooms for breakfast and attentive staff. And great location with views."

"If it’s on an overnighter then it’s not bad but if you’re traveling with family and friends and looking for peace of mind and service then this is not the hotel for you. We were quite disappointed with the service and amenities of the hotel especially in such a beautiful country city. We were 2 families travelling in town for 2 days for site seeing and catch up with family. We checked in and the hotel rooms was very tired and quite small with bits of the decoration and parts of the wall was falling apart. I would say the breakfast was the highlight with different dishes offered each day and the self serve coffee station was a nice touch but that’s where it all ends. The staff didn’t speak English at all so trying to get information is hard. The securities of the hotel is not the greatest either where there is no safe in the room and they advise you to put your valuables at the front desk. When you leave each day you have to leave your room keys at the front desk which is a inconvenience and doesn’t give you a sense of security because everything is essentially in your room and to have to pick up the keys again afterwards is such a inconvenience. The mini fridge inside the room is also switched off when you arrive so be sure to switch it on and have it running before you put any drinks inside. Additionally with the rooms so small if you’re looking for a place to have a drink in the lobby there is no common area for you to hangout. They have a sign posted to not stay in lobby."

"The room smelt very badly of stale smoke. We booked a standard room, but didn’t realise that this would be “smoking” (maybe this is normal in Japan and it was our mistake?). But it was a terrible experience. Would not recommend this place at all. "