「I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and...
「Strengths:
Perfectly convenient location, with the subway stop literally at the front door and the Prudential shopping center right across the street. Staff service style ranges from politely friendly to quite casual. The Lobby Cafe provides complimentary coffee, bottled water, and packaged snacks, as part of the stay. Free newspaper and magazines to grab in the lobby. Heat/AC is actually manually adjustable. Lobby is nicely decorated and comfortable. WiFi works well. Beds and headboards...