Cutler Bay 4 Stars Hotels

"The room had a lot of dust. Even after the cleaning staff came to clean it. Please do something about that"

"By far one of the worst experiences. I went to the hotel restaurant in the lobby and my meal was given away to someone who was seated after me. I waited over 30 minutes as the only POC and no one noticed my food never arrived. I went to check with the female bartender who claimed there was a "mix up" and asked if I could wait to remake it which I declined. In the room, the shower handle was broken and the water wouldn't turn on. I reported it via phone with the front desk around 9pm, waited 20 minutes and never heard back, went downstairs to the lobby for a follow up and the 2 women acted as if they had no idea what I was referring, tried to tell me how to turn it on as if I didn't try until I showed them the video I recorded. That took another 5 minutes then all of a sudden a technician came to my room another 5 minutes later and told me I "had to apply more force" because it was in fact STUCK. I recorded that as well because how or why should anyone have to go through that. How would guests know they wouldn't break it if they tried to push so hard without instructions. At checkout on 3/25, I tried to do express through the tv which didn't work or wouldn't update. Then went to the lobby around 3am and was told the system was down or updating between the hours of 3-3:30am therefore I couldn't receive a total or check out with them during that time. There is no cell service. The WiFi didn't work initially...etc. just all around terrible "

"Nice"

"Overall, a really solid stay. Amy stood out the most — she was polite, helpful, and consistent from check-in to check-out. Even when she was off the clock, she still took the time to answer questions without any attitude, which says a lot. The shuttle service was convenient, and the food was good. Big shoutout to the cleaning staff — everything was well maintained — and especially to the omelet station lady, who had an amazing attitude and made mornings feel welcoming. It’s the people like that who make a difference. Food was great👍 ! "

"Great environment and super clean "

"The staff at Park Central were gracious and accommodating. A very nice way to enjoy South Beach. "