Imperial Beach 4 Stars Hotels

"I arrived at about 12:30am bc of a flight delay and proceeded to wait in line at reception for an HOUR. It was such a hot mess. The rooms were messed up, some of the people didn’t even have rooms. At the end of it I was in their whole other tower that was like a 15 minute walk. There were three other people running around there and a HUGE LINE at reception and ONE PERSON checking people in. Now you can see that you have a line out the door and you can see it’s taking this woman like 20 minutes plus per customer to check people in bc of whatever issues they were having—it’s literally midnight. Standing in a line at reception for an hour-no exaggeration—is really the worst customer experience. Why don’t you put one or two other people to help? Oh and then I asked for a late checkout and she wouldn’t give me more than a hour from 11 to 12. Don’t you think if you made someone lose sleep bc of your failure to run the place properly you would give them an extra hour later at checkout. The hotel is fine but the experience was so bad I would not give this a good rating. Do not recommend. "

"Beautiful hotel "

"Bar was ok. "

"Great staff. Very convenient. Super accommodating."

"Wonderful! We really enjoyed our stay here "

"Room was great. Hot tub was perfect. Property is fantastic"

"We primary eat at the Barefoot Bar and Grill. Food was pricey but quality was excellent. We even returned for breakfast. I wish there was a coffee shop on site. This place is excellent for bike riding. Staff was very friendly. "

"The restaurant on site was delicious "