圣克劳德 4 星级酒店, HK$564 起

“Dear Hotel Management, I am writing to complain about a wrongful, unexplained charge of $700 at check-out. I had already pre-paid $600 for my room online. At check-in, staff only mentioned an extra $200 would be required. But upon check-out, I was charged $700 with no reason or itemized breakdown provided. This is misleading and unprofessional. I demand that you immediately clarify what the $700 covers, reverse any incorrect charge, and issue a full refund for the overpayment. I expect a……

“the room is so big and nice”

“My booking date was wrong at the hotel record. Need to call Expedia customer service to update my stay. Don’t know what happen of my booking.”

“Booked 5 days in this hotel, look, 5 days, 5 days, no one from the cleaning staff came to clean my room, on the 4th day, I called the front desk and asked someone to come to my room, but sadly, the cleaner just brought new towels and took away the dirty trash, that's it, didn't take away the dirty towels, on the 5th day I didn't even have enough shower gel and shampoo, please don't book this hotel, please don't book this hotel, please don't book this hotel, go to Holliday inn”

“good”