Balkan Mountains 5 Stars Hotels

"Nice stay, Good hotel, spacious rooms, excellent location, friendly staff"

"Excellent rooms. Especially the club ones. Maybe a better variety at club lounge. But it’s an excellent choice. "

"Room was clean and well stocked, breakfast was great, complimentary refreshments at reception during throughout the day, spa & swimming facilities was great - including bathrobe & slippers (liked the addition of having to wear a swimming cap, I didn't use the gym but it looked decent, not too far for public transport & restaurants. I would 100% stay again"

"Staff offered a “free upgrade” to a junior suit, we had to wait an extra hour and a half for our room to be ready. When we got given our room the room did not look like pictures at all. Yes it was bigger but the “upgraded” room was outdated, dirty, and to be honest creepy. It was like the rest of the hotel had been refurbed apart from this room, it was hidden away down one of the corridors. The room also had an issue with a loud buzzing sound, which we complained about and thankfully we got moved to our original room booking. I don’t know how staff thought it was an upgrade. The standard room was fine, and lovely, looked like the pictures. Do not book the junior suit. "

"Everything was perfect."

"Sevda at frontdesk was such a delight so friendly and helpful. All staff is very friendly. Clean hotel convenient area."

"Exceptional "