Jenjarom 5 Stars Hotels

"Superb hotel, amazing welcome from the moment you step out of the taxi. Beautiful suite, lovely bed and excellent quality bed linen. Great food in the restaurant, try the afternoon tea a very British feel to the service. Can’t fault this hotel, well apart from the lukewarm tea at breakfast."

"Breakfast is good"

"Helpful & courteous staff... clean and big room ... "

"Guest service and concierge was very helpful, property location is amazing"

"Everything was excellent, we loved staying there. Thanks "

"Clean room . Must go early for breakfast "

"Pros: 3 adult stayed in club room. Got upgraded to twin tower view room. Mai and her team in club room were brilliant. Free laundry limited to 5 items per day is such a god sent. Checked in at club room is a plus. Huge club lounge with fab views. Cons: no more premium champagne which we were looking forward to. We weren’t told what we were served when we asked for champagne. When approached to see what they were, found out it was sparkling wine and was told it was from Spain which was rather odd - not a cava but sparkling chardonnay (from Spain apparently….).Staff members serving drinks need to be more transparent and well trained in this regard. Food and drinks were no longer premium. Spread were a lot more premium in the past.Bring back the Bollinger!"

"Amazing location, beautiful hotel, and a great stay overall. Everything from the ambiance to the comfort made the experience truly enjoyable. Highly recommended! "

"A total non entity of a hotel. No lobby or area to relax except for the Executive Floor which was not accessible to most guests. Check in was a mess and took over 15 mins to be served with no water provided. Breakfast was good but very hectic with no personalised service. We were on the 19th floor but Zero sound I insulation to the extent where we could hear traffic on the ground and everything in the corridor. This was awful given KL is often a stop for many people and meant jet lag was worse than expected "