Kowale 5 Stars Hotels

"Whilst nicely situated, with a smart restaurant and convenient water refilling facilities, the room faced two lifts which were audible from the room. I called inadvance of booking to ensure a quiet room as the hotel was at low occuoancy, placement by lifts with voices saying ehich floor it's going to seems inconsiderate placement. Had i felt comfortable or atleast made aware, i'd have booked again as i was needing 4 further nights in town. I'm pleased to have been precautious and booked a trial night. The VV restaurant is nice with pleasant staff and aesthetics. Like with many hotels now there is zero info in the room about accessing sauna/ breakfast etc., i proposed having this affixed to back of bedroom doors or in the communal lifts/ water stations. The door for sauna area wasn't labeled too. With simple things in place it can make for a calmer, easier stay. Unfortunately the kettle didnt kettle. I give the benifit of the doubt that this was checked during the cleaning process and that a fuse went afterwards. They do provide a good espresso machine with pods and herbal teas. I think notice on certain rooms about noise transference would ensure less disgruntled reviews, aswell as complimentary earbuds."

"Beautiful hotel. Second stay here. Reception staff friendly and helpful. Room clean, spacious and comfortable. For the second time however we found the bar staff decidedly unhelpful. We returned to the hotel at around 9.30pm and were able to order one drink before being told the bar was closing. The following evening, different bar staff were curt and borderline rude. It seems they decide at what time the bar/restaurant closed. There were no signs stating closing times. It’s the first time as a hotel resident I have been unable to relax with a drink before 10.00pm. Lovely hotel but the experience in the bar would stop me returning here. Such a shame"