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关于巴伊亚德尔杜克酒店的点评

5 out of 5
巴伊亚德尔杜克酒店
Avenida Bruselas s/n, Adeje, Tenerife

点评

9.4

绝佳

10 分 - 超赞。269 条好评，共有 360 条点评" "
8 分 - 还可以。60 条好评，共有 360 条点评" "
6 分 - 一般。21 条好评，共有 360 条点评" "
4 分 - 很差。10 条好评，共有 360 条点评" "
2 分 - 糟糕。0 条好评，共有 360 条点评" "

9.4/10

清洁度

9.6/10

员工和服务

9.4/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Jeremy

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Interesting complex of a hotel spread out over a large area with many separate buildings which gave a uniqueness but orientationof getting around was not straightforward, Very hilly. Great grounds and very relaxing good service but could have been more attentive around the pool area.
2024 年 5 月入住 5 晚

4/10 很差

David

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is tired and whilst most of the staff, especially the breakfast staff were excellent the others lacked what is expected of them at a supposedly 5 star hotel. Very poor cleaning and attention to any kind of detail, failure to follow up on delivering items to room, removal of personal items from room without permission, poor quality and badly cooked and flavourless food are only a few things that came to mind with the worst issues being shutting restaurants when guests were mid meal and failing to clean eg the pool area leaving guests to clean up soiled nappies left by inconsiderate guests by the poolside with other rubbish despite there being rubbish bins only 10 ft away! We will not be returning.
2024 年 4 月入住 7 晚
Hotel Management 于 2024年05月6日 的回复
Dear Guest,Thank you for choosing the Hotel Bahía del Duque for your holidays.We greatly appreciate the time you took to share your feedback about your experience with us.It is our goal to make sure each guest gets our level of service and feels appreciated and cared at every encounter, so we sincerely wish to apologize if we have not achieved our aim. We are surprised to read your comments about the team since it is the aspect most valued by our guests.Your comments, which will be analysed in detail with the team, are a remarkable device which helps us to improve our services and standards.We hope to welcome you back in the future and have the opportunity to make your future visit a memorable one.Yours sincerely,

10/10 超赞

Jan Anne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel and fabulous staff
2024 年 4 月入住 5 晚
Hotel Management 于 2024年04月26日 的回复
Dear Guest,Thank you for choosing Bahía del Duque. It is a pleasure to know that you had a great time with us.Looking forward to welcoming you back soon.Kind regards,

10/10 超赞

Marc

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel and great staff
2024 年 4 月入住 7 晚
Hotel Management 于 2024年04月16日 的回复
Dear Guest,Thank you very much for your feedback.It will be a pleasure to welcome you back.Kind regards

10/10 超赞

Akhil

2024 年 4 月入住 5 晚
Hotel Management 于 2024年05月6日 的回复
Thank you for your kind feedback.

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property and staff were all 5 ⭐️. The choice of restaurants, spa, live entertainment (included), beach, shopping, the pools, AND an observatory on the grounds make this an excellent choice for couples, families with young children or teenagers, and “golden years” travelers. Highly recommended!
2024 年 2 月入住 7 晚
Hotel Management 于 2024年03月7日 的回复
Dear guest,Thank you for sharing your comments about your stay at Bahía del Duque.We are delighted to read that you had a great stay with us and you were able to enjoy the different restaurants, spa, entertainment, beach and our observatory.It will be a pleasure to welcome you back in the future.Kind regards

10/10 超赞

Nina

2024 年 1 月入住 5 晚
Hotel Management 于 2024年03月7日 的回复
Dear Guest,Thank you for your kind appreciation.Kind regards

10/10 超赞

Brian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel. Very friendly helpful staff.Excellent choice of dining and fantastic breakfasts
2024 年 2 月入住 7 晚
Hotel Management 于 2024年02月12日 的回复
Dear guest,Thank you for choosing Hotel Bahía del Duque.It is a pleasure to know that you enjoyed the different thematic restaurants and the fantastic buffet.It will be a pleasure to welcome you back.Kind regards,

10/10 超赞

Simon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great position by coastal promenade. Relaxing breakfast room. Good range of activities
2024 年 1 月入住 7 晚
Hotel Management 于 2024年02月6日 的回复
Dear guest,Thank you for taking the time to share your impressions about your recent stay at Bahía del Duque.We are delighted to read that you enjoyed our privileged location, facilities and services.Looking forward to welcoming you back soon.Kind regards,

10/10 超赞

david

2024 年 1 月入住 7 晚
Hotel Management 于 2024年03月20日 的回复
Dear client,Thank you very much for your kind feedback.Looking forward to welcoming you back.Kind regards,

10/10 超赞

Adele

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Adeje Old School Luxury
Beautiful hotel. We were upgraded to a junior suite . Great location walking distance to local restaurants. Immaculately clean. Staff exceptional, from the welcome by reception ( Patrick ) to all other staff. A little dated in areas eg having to carry a safe key but all adds to the old school charm
2024 年 1 月入住 3 晚
Hotel Management 于 2024年02月6日 的回复
Dear Guest,Thank you for choosing the Hotel Bahía del Duque for your holidays in Tenerife.It is a pleasure to read that you had a great time with us and we look forward to welcoming you back in the near future.Kind regards,

10/10 超赞

Wendy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 7 晚
Hotel Management 于 2024年01月23日 的回复
Dear guest,Thank you for your kind valuation.Kind regards,

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
Fabulous
2024 年 1 月入住 4 晚
Hotel Management 于 2024年01月23日 的回复
Dear guest,Thank you for your kind valuation.Kind regards,

10/10 超赞

Anzhelika

2024 年 1 月入住 5 晚
Hotel Management 于 2024年02月6日 的回复
Dear guest,Thank you for your kind valuation.Kind regards,

10/10 超赞

Anna

2024 年 1 月入住 3 晚
Hotel Management 于 2024年01月15日 的回复
Thank you for your kind valuation.

10/10 超赞

Nima

与家人出行
满意：住宿条件和设施，清洁度
2023 年 12 月入住 3 晚
Hotel Management 于 2024年02月6日 的回复
Dear Guest,Thank you for your kind valuation.Kind regards,

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 3 晚
Hotel Management 于 2023年12月27日 的回复
Thank you for your kind valuation.

6/10 一般

Samih

2023 年 12 月入住 3 晚
La Dirección 于 2023年12月11日 的回复
Estimado cliente,Gracias por haber elegido el Hotel Bahía del Duque y por compartir su valoración.Lamentamos saber que su satisfacción no ha sido plena y le pedimos disculpas por ello. Le agradeceríamos nos hiciera llegar sus comentarios con el fin de seguir mejorando nuestra atención y servicios.Esperando que nos de una nueva oportunidad en el futuro, le enviamos un cordial saludo.

8/10 还可以

Jason

2023 年 11 月入住 5 晚
Hotel Management 于 2023年12月27日 的回复
Thank you for your kind valuation.

10/10 超赞

Kerstin Elisabeth

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Vackert beläget i en stor subtropisk park och med direktaccess till havet. Mycket trevlig personal med utmärkt service! Standarden på rummen något daterad, skulle behöva en uppfräschning. Städningen ojämn, ibland lite slarvig med flera missar, andra dagar utmärkt. Flera restauranger på området, alla med överraskande bra mat, dock ganska dyr. Återvänder gärna till detta ställe!
2023 年 11 月入住 11 晚
Hotel Management 于 2023年11月22日 的回复
Dear Guest,Firstly, we wish to thank you for choosing Hotel Bahía del Duque when booking your holidays on Tenerife.We also appreciate the time taken to share your comments about your experience with us. We are delighted to know that you overall enjoyed your stay.We really do hope to have the opportunity to welcoming you back in a near future.Yours sincerely

10/10 超赞

Taejun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Hotel Management 于 2023年11月22日 的回复
Thank you for your visit!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 8 晚
La Dirección 于 2023年11月17日 的回复
Muchas gracias por su valoración.

10/10 超赞

Jakub

2023 年 9 月入住 1 晚
La Dirección 于 2023年11月17日 的回复
¡Muchas gracias por su visita!

10/10 超赞

Alexander

2023 年 10 月入住 7 晚
Hotel Management 于 2023年11月17日 的回复
Thank you for your visit!

10/10 超赞

Sven

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ein wirklich sehr romantisches Fleckchen auf dieser Erde und das trotz der enormen Größe. Echt toll. Kleiner Wermutstropfen die kurzen Poolzeiten und die teilweise Kknderunfreundliche Einteilung der Pools. Ein Kind sollte doch in jedem Pool schwimmen dürfen.
2023 年 10 月入住 5 晚
Hotel Management 于 2023年11月17日 的回复
Sehr geehrter Gast,Vielen Dank, dass Sie das Hotel Bahía del Duque ausgewählt haben.Wir schätzen Ihre positiven Komentare sehr, wenn es auch die weniger positiven Beiträge sind, die uns helfen jeden Tag Verbesserungen im Service und Gästebetreuung durchzuführen.Wir hoffen bald wieder die Freude zu haben Sie als Gast des Bahia del Duque begrüssen zu dürfen und gleichzweitig die Gelegenheit zu haben Ihre Vorstellungen zu treffen.Mit freundlichen Grüssen,

6/10 一般

Catherine

与家人出行
满意：清洁度
不满意：住宿条件和设施
Not worth the price! Stay away
This hotel has lost its glory. Repairs and work going on everywhere. People everywhere on sunbeds and no system on anything at all. You have to pay to use the hotels «part» of the beach. Overcrowded breakfast. I am a regular on Ritz Carlton Abama and will absolutely recommend this hotel instead.
2023 年 9 月入住 1 晚
Hotel Management 于 2023年10月4日 的回复
Dear Guest,Thank you for choosing the Hotel Bahía del Duque for your holidays.We greatly appreciate the time you took to share your feedback about your experience with us. Our client’s comments are a remarkable device which helps us to improve our services and standards.It is our goal to make sure each guest gets our level of service and feels appreciated and cared at every encounter, so we sincerely wish to apologize as it is clear that we have not achieved our aim in this occasion. Of course, all your thoughts will be analysed following our continuous improvement plan.Thank you for bringing to our attention areas in which you consider we should improve. We hope to welcome you back in the future and have the opportunity to make your future visits a memorable ones.Yours sincerely,Hotel Management

10/10 超赞

Caron

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful Bahia
Amazing staff - never can do enough for you . Beautiful pools and gardens . Delicious breakfast .
2023 年 9 月入住 7 晚
Hotel Management 于 2023年09月22日 的回复
Dear Guest,Thank you for choosing the Hotel Bahía del Duque and for taking the time to post your review.It is a pleasure to know that you enjoyed our services and facilities as well as the delicious breakfast.It will be a pleasure to welcome you back in the future.Kind regards,Hotel Management

10/10 超赞

R

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay and distinctive property
Wonderful and distinctive property with very, very friendly / helpful staff. Whilst the property has many amenities on offer, it is not too far a walk to outside establishments. The Playa del Duque south beach is right outside the hotel's lower entrance.
2023 年 9 月入住 1 晚
Hotel Management 于 2023年09月22日 的回复
Dear Guest,Thank you for choosing the Hotel Bahía del Duque for your stay in Tenerife.It is great to know that you had a great time here and enjoyed our privilege location just in front of Playa del Duque beach with a lovely promenade. We hope to have the pleasure of welcoming you back in the future. Kind regards,Hotel Management

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A resort full of options, whether you want quiet spa treatments, lounge areas, dining options, a gym workout or entertainment. So many staff that you’ll never have to wait or search out what you need.
2023 年 8 月入住 7 晚
Hotel Management 于 2023年09月22日 的回复
Dear Guest,Thank you for choosing the Bahía del Duque Hotel.As you say, the hotel offers a wide variety of services, multiple facilities and a staff dedicated to offering clients everything they need to enjoy a few days of relax and disconnection.We hope you return soon.Kind regards,Hotel Management

10/10 超赞

Jason

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A fabulous hotel and a must stay when visiting Tenerife. It is the best by a country mile compared to others on the island in my opinion. Friendly staff, excellent service, beautiful architecture and a place I will keep in my heart for ever.
2023 年 8 月入住 1 晚
Hotel Management 于 2023年10月4日 的回复
Dear Guest,Thank you for sharing your comments about Hotel Bahía del Duque.We feel overwhelmed by your kind words of which we feel very proud.We all look forward to welcoming you back.Kind regards,Hotel Management

10/10 超赞

Tom

2023 年 8 月入住 1 晚

10/10 超赞

Jason

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Simply the best! Beautifully landscaped grounds, impressive architecture and great service, a must stay when visiting Tenerife. There is nowhere better in my opinion. 10 out of 10. Thank you for another fabulous stay!
2023 年 7 月入住 3 晚

10/10 超赞

Zachary

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stunning resort. Staff went above and beyond to meet your needs. We felt very safe. Fresh salt water pools. Beach access. Fine dining!!
2023 年 5 月入住 3 晚

10/10 超赞

AMMAR AHMED

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The Extra Mile Service!
As a frequent traveler, I must say that I was thoroughly impressed with the level of service I received. The staff went above and beyond to accommodate all of my requests, and did so without any hesitation. Their willingness to go the extra mile truly exceeded my expectations. Two issues need fixing: the rooms’ air conditioning system were noisy and did not cool properly and the room service food was mediocre.
2023 年 7 月入住 7 晚

10/10 超赞

Yolanda

2023 年 7 月入住 5 晚

10/10 超赞

Jorge

满意：清洁度、员工和服务、住宿条件和设施
Espectacular como siempre, el mejor hotel de la Isla
2023 年 7 月入住 1 晚

10/10 超赞

Alison

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The total experience of staying at the Bahia del Duque was amazing from start to finish. It’s the most beautiful place and the staff are just the best. Can’t wait to return.
2023 年 6 月入住 4 晚

10/10 超赞

alberto

2023 年 4 月入住 6 晚

10/10 超赞

Dawn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bahia Del Duque and Casa Ducales. I don’t usually do this but I wanted to congratulate the hotel on an excellent holiday and incredible staff. My partner and I are very well travelled. And I have spent 30 years working in the travel industry in various roles. My family and I are not easily pleased and although we travel on holiday 4 to 5 times a year we always go somewhere different. Except for an annual trip to the same hotel in Barbados, we never visit the same hotel twice. After 7 nights we all agreed the hotel and holiday ticked all the boxes for all 3 of us. The hotel should be extremely proud of all their staff. Andrea, Victoria and Ismael and the waiter (sorry I didn’t get his name) at Casa Ducales were incredible. We had a little problem on arrival as we didn’t like our room. This was easily resolved by very efficient staff. Great touches at casa ducales. Especially the complimentary drinks and canapés in reception and extra touches in room. Downside. It’s a shame not all pools are heated (only 1) but from an eco viewpoint this is ok. Disappointed paddle and tennis not included at casa ducales as we played daily but a minor point. Food at beach club and Kensei incredible. Staff, cleanliness, ground and location can’t be beaten. Thank you. Dawn Sent from my iPhone
2023 年 4 月入住 7 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The best.
2023 年 4 月入住 7 晚

10/10 超赞

Jason

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A fabulous hotel which is aesthetically pleasing and a must stay when visiting Tenerife. Offering a range of swimming pools, excellent friendly service and good quality restaurants at a reasonable price. I must say, this is my favourite hotel which I have visited many many times and in my opinion, the Best hotel in the Canary Islands and Spain. Amazing!
2023 年 4 月入住 1 晚

10/10 超赞

Erica，Lloyd Harbor

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautiful family friendly property. They have many restaurants to choose from along with plenty of other restaurants within walking distance. There is so much to offer in the area within walking distance. It is located in a beautiful upscale neighborhood and only a 10 minute drive from the bustling Playa de Las Americas. Some of the rooms could use an update, but they are clean. I believe the hotel is beginning renovations soon, so hopefully they are planning to update these rooms. The staff is lovely and very accommodating. I highly recommend this hotel if you are planning a trip to Tenerife.
2023 年 4 月入住 5 晚

10/10 超赞

julio cesar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutamente todo, especialmente todo el personal, no saben ya que hacer para que estés como en casa. Un 10 para todos ellos. La gastronomía espectacular y el mejor desayuno que probamos nunca.
2023 年 2 月入住 7 晚

10/10 超赞

Robert John

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 2 月入住 7 晚

10/10 超赞

Paul

2023 年 2 月入住 5 晚

8/10 还可以

Eva Rise

2023 年 2 月入住 3 晚

8/10 还可以

Ruth

满意：客房舒适度，住宿条件和设施
Great location
Bahia del Duque is in a fantastic location in Tenerife and is made up of a series of unique buildings and landscaping. This makes it a great place for walks, both in and out of the hotel grounds. It has a variety of restaurants, all with great food. We found the service mostly great, but on some occasions a little disappointing for a five start hotel. Randomly something would not be cleaned in the room or drinks would not be restocked. Restaurant service was sometimes lacking attention during the evening meals. Staff going about their duties would shout to each other along the corridors, making it not quite the peaceful trip I was hoping for. Three times different staff knocked then immediately entered our room, rather than waiting for a response. These are all small details that we did not feel were worth complaining over and they are arguably about expectations. I would have mentioned them if asked for feedback on checkout but I was not asked.
2023 年 2 月入住 8 晚

8/10 还可以

Katharine

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Weather/ outdoor areas and gardens/ pools/ spa/ gym/ my room all lovely. Outdoor staff particularly attentive. Restaurants very average. Bright lighting, battery operated candles and missing ambience with pleasant food. Service not quite there. Brasserie much lauded in the literature was a disappointment. There are better restaurants outside the complex. Staff in general in most areas were very friendly and helpful. Our maids went above and beyond and seemed to be working so hard for everyone. Lovely reception staff. Evening cabaret/ entertainment acts were very unsophisticated for the audience present. I cringed at the rubbish they presented us with. However the singers in the piano bar were mostly good and we loved dancing there. Overall a beautiful building in lovely grounds. Nearby amongst others the Mirador coast side restaurant fulfilled the better food and alternative entertainment to a much higher standard. So it’s worth it for the beautiful setting but be prepared to look elsewhere for evening fun.
2023 年 1 月入住 13 晚

4/10 很差

geoff

与配偶出行
满意：清洁度
不满意：住宿条件和设施，员工和服务
Room was poor. Sockets didnt work , ac was lound , mirror hanging off the wall,
2023 年 1 月入住 5 晚

10/10 超赞

JUNE

团体旅客
满意：清洁度、员工和服务、客房舒适度
2023 年 1 月入住 3 晚