Unfortunately, my stay at this hotel was overshadowed by repeated negative experiences with a breakfast staff member. On three separate occasions, I was met with unfriendly, unprofessional, and at times even aggressive behavior. I have never experienced anything like this before – certainly not in a hotel that claims to offer five-star service. This kind of passive-aggressive and dismissive attitude is completely inappropriate.
To be fair, the other staff members I encountered were very polite and professional, which makes this individual's behavior stand out even more.
I will not be returning to this hotel and cannot recommend it to others who expect respectful and welcoming service. I have already reported this issue to the reception, but given that it happened multiple times, I felt it necessary to leave this public review.
Thomas
2025 年 7 月入住 7 晚
10/10 超赞
Andre
与配偶出行
2025 年 7 月 13 日
满意:清洁度、服务设施、住宿条件和设施
Excelente escolha para a região. E tem uma piscina, o que é raro!
Andre
2025 年 7 月入住 2 晚
10/10 超赞
Monique,San Francisco
与家人出行
2025 年 7 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the location near the tourist center. The staff, front desk and servers at the restaurant were wonderful. The food was amazing and the pool service was friendly and prompt!
Monique
2025 年 6 月入住 2 晚
10/10 超赞
Maura
与家人出行
2025 年 7 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great pool to add to our Aix-en-Provence enjoyment.
Maura
2025 年 7 月入住 1 晚
10/10 超赞
shawn,Atlanta
2025 年 7 月 4 日
满意:住宿条件和设施,清洁度
Great property and well run
shawn
2025 年 6 月入住 1 晚
4/10 很差
ALON
与配偶出行
2025 年 6 月 20 日
满意:住宿条件和设施
不满意:清洁度
Not clesn
ALON
2025 年 6 月入住 1 晚
10/10 超赞
Maria
2025 年 5 月 31 日
Maria
2025 年 5 月入住 3 晚
10/10 超赞
Tsukuru,Los Angeles
2025 年 5 月 30 日
Tsukuru
2025 年 5 月入住 2 晚
10/10 超赞
Tamara
2025 年 5 月 28 日
Tamara
2025 年 5 月入住 1 晚
10/10 超赞
Elaine,New York
与配偶出行
2025 年 5 月 27 日
满意:清洁度、服务设施、住宿条件和设施
The hotel’s location is unbeatable—conveniently situated near top attractions, dining, and shopping. Parking was easy and stress-free, with secure on-site facilities. The concierge service was exceptional, offering thoughtful, spot-on recommendations that made our stay truly memorable.
Elaine
2025 年 5 月入住 3 晚
10/10 超赞
Robin,Henderson
与配偶出行
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautifully located to take advantage of the heart of Aix-en-Provence
Robin
2025 年 5 月入住 2 晚
10/10 超赞
judith
与家人出行
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tout etait parfait, merci !
judith
2025 年 5 月入住 3 晚
10/10 超赞
Stephanie Lee,Loretto
与家人及幼儿出行, 与家人出行
2025 年 4 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Traveling with my blind mother and 5 year old daughter, we were warmly welcomed - our room was huge and beautiful and there were some lovely surprises waiting for my little girl. She was delighted and so are we. We would recommend this hotel to anyone. Gorgeous!
Stephanie Lee
2025 年 4 月入住 1 晚
10/10 超赞
Valentin
与家人出行
2025 年 4 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Impeccable!
Valentin
2025 年 4 月入住 2 晚
6/10 一般
真实旅客
与家人出行
2025 年 4 月 23 日
满意:清洁度、员工和服务、客房舒适度
Rooms tired and restaurant service slow and overpriced for the quality. Perhaps trading on Renaissance name alone. Location great and reception and concierge service very good.