Tokyo Akasaka Sacas Hotels

"Room was a little dusty"

"The New Otani let itself down badly at breakfast. A “continental breakfast” consisted of an orange juice, coffee and two small, tasteless croissants and cost 4000 yen. In other hotels, a continental breakfast means all of the buffet except hot food. I complained to the garden lounge manager, who basically said “Sorry, that’s what we charge” then to the hotel duty manager who offered an apology, but did nothing concrete. The New Otani is otherwise a great hotel, but unless you are on a breakfast-included package, eat somewhere else."

"Great location within walking distance to metro and restaurants. Staff were very friendly and helpful to answer all questions. The cleaning lady did a fantastic job taking care of us and maintaining the room daily. Best of all was breakfast which was very delicious with many varieties to choose from to satisfy all tastes. Definitely recommend this hotel and stay at the same location when I come back for a visit."

"good"

"Rooms very clean and modern"

"First time at an APA Hotel, I was very satisfied with my experience! The staff made checking in very easy and the room was decent size. Lastly, if your looking to mainly stay near Roppongi night life area, it is only a 10 min walk to most of the bar or clubs. "

"Front desk concierge was a mixed group, some impatient and surly, others polite and friendly. The breakfast was very good and the food service staff was very helpful and friendly, especially a nice young lady named Aiko. The room was okay , beds run firm. Pillows are good. They have Toto toilets. The room is clean. The only thing I noticed was a ring of mold around the window seals, but I noticed it just before check out and didn’t mention it."

"Nice size and well appointed room, staff very friendly and helpful concierge. Location is right at a train station which was super convenient. Quiet area but close to everything."

"Great experience. Very clean, nice sized rooms and very polite staff."