Tokyo Akasaka Sacas Hotels

"The rooms were very small. We barely had space to open our luggage and the lobby didn’t offer much room to relax. However, the staff was wonderful and incredibly helpful throughout our stay."

"Clean room "

"rooms are too small, poor option for families with children"

"Must try breakfast here! Loved starting the day with nourishing breakfast here every morning, something for everyone. A wide selection of foods to choose from. "

"The staff was very friendly and helpful"

"Everything was great, though the rooms are on the smaller side."

"Room was a little dusty"

"The New Otani let itself down badly at breakfast. A “continental breakfast” consisted of an orange juice, coffee and two small, tasteless croissants and cost 4000 yen. In other hotels, a continental breakfast means all of the buffet except hot food. I complained to the garden lounge manager, who basically said “Sorry, that’s what we charge” then to the hotel duty manager who offered an apology, but did nothing concrete. The New Otani is otherwise a great hotel, but unless you are on a breakfast-included package, eat somewhere else."

"Rooms very clean and modern"