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"We stayed at Honjin Hiranoya Kachoan for a very special occasion, and I cannot overstate how exceptional the entire team was. From the earliest planning stages through the night of our stay, every member of the staff, especially Mr. Kawamura from the reservation office, was deeply involved, genuinely excited, and incredibly thoughtful in helping coordinate my marriage proposal. They kept everything a complete secret from my partner (it was a surprise proposal), worked discreetly behind the scenes, and paid close attention to even the smallest details so the moment felt natural, personal, and entirely “us.” What stood out most was how invested the staff were - this did not feel like a standard celebration package or a routine request. The team treated it as something truly special, tailoring the experience to us with warmth, care, and sincere enthusiasm. Their coordination, timing, and sensitivity were flawless, and they made the entire experience feel bespoke rather than scripted. Beyond the proposal itself, the ryokan is beautiful, the rooms are elegant and comfortable, and the kaiseki dinner was outstanding. Every interaction reflected genuine hospitality and pride in what they do. This is a place where people truly care. We will remember this stay, and the kindness of the staff, for the rest of our lives. I cannot recommend Honjin Hiranoya Kachoan highly enough."

"Beautiful and traditional. Great service and location. Fully recommend!"

"We didn't have breakfast. Rooms were fantastic. Best rooms in Japan "

"Large clean room. Comfortable beds. Staff very helpful"

"New hotel, "

"Love our stay here. The hotel is right next to bus and train station, clean, spacious, staff were extremely friendly. Highly recommended. They clean your room daily andprovided water. You can cook and have in-unit washer and dryer. Just love this place :) "

"Right next to the train station convenient as a launch pad. Hotel feels modern and warm. Front desk staff helped us called a dozen local restaurants to book dinner for new year eve, although we can’t find one over the phone, we definitely appreciated their dedication and service. Onsite public onsen is great, clean and tasteful, it has both indoor and outdoor pools."

"I love our stay"

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