Front of property

Reviews of Sleep Inn Airport

3 out of 5
Sleep Inn Airport
2300 International Ave SE, Albuquerque, NM

Reviews

7.8

Good

Rating 10 - Excellent. 280 out of 619 reviews" "
Rating 8 - Good. 152 out of 619 reviews" "
Rating 6 - Okay. 81 out of 619 reviews" "
Rating 4 - Poor. 53 out of 619 reviews" "
Rating 2 - Terrible. 53 out of 619 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

sue

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floor of my room was repaired with packing tape. It was uneven, unstable and looked dangerous to walk on. There was hair which was not mine on the pillow.
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello sue,We appreciate your feedback and apologize for any inconvenience. We strive to provide a comfortable stay for all guests and regret to hear about your experience. Your concerns have been noted for further attention and improvement. We encourage you to reach out to our management team directly to discuss this matter further.

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems like everybody’s getting away from continental breakfast, but when I woke up, it was all there biscuits and gravy, eggs and sausage. Great stay.
Stayed 1 night in May 2024
Response from DB on 10 May 2024
Hello Cameron. Thank you for choosing our hotel for your stay. We appreciate your feedback. We're glad to hear that you enjoyed our food and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean! Would definitely stay again!
Stayed 1 night in May 2024
Response from DB on 9 May 2024
Dear Nathan. We appreciate you giving your feedback about your recent experience in our hotel. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello karen, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Rochalle

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quite
Stayed 2 nights in May 2024
Response from DB on 5 May 2024
Deae Rochalle, Thank you for taking the time to write this review and share your experience. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Sarah

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was okay, they were accommodating when I asked for a refund so I could switch hotels, and I appreciate that. This property is run down and has been poorly remodeled in the few areas that they have updated it. The pillows on the bed are the size of accent pillows on a couch-- I've never seen a hotel with pillows like this. The area is not good and other hotels have security patrolling regularly. This property did not and I felt immensely uneasy. I'm not generally snobby-- the night before I happily stayed at a Quality Inn. I'm not expecting the Hilton, especially for this price point, but this was beyond just toughing it out. The bed was creaky and hard. The shower was dirty. Save yourself the headache and spend a few extra bucks and go to one of the many other hotels on this street.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Sarah,We appreciate your feedback and take all comments seriously. We apologize for any inconveniences experienced and understand your concerns. Our team strives to provide a comfortable experience for all guests. We recommend reaching out to management directly to address any specific issues encountered during your stay.

10/10 Excellent

Latoncia

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from DB on 2 May 2024
Dear Latoncia, Thank you so much for the incredible rating. We appreciate you for sharing your feedback as we continue to improve the conveniences of our hotel for all of our guests. We look forward to your next visit!

2/10 Terrible

Jordan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Jordan, We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have from your stay. We value your input and would appreciate the opportunity to address any concerns you may have.

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Great location. Affordable prices. Well maintained for any hotel standard. Staff was friendly. Hop skip away LaunchPad venue / downtwon activities. Any sports fan could go catch a game at Isotope park!
Stayed 1 night in Apr 2024
Response from DB on 27 Apr 2024
Dear Joseph. Thank you for your kind words! We're delighted to hear that our front desk team provided you with amazing customer service. We appreciate your feedback!

8/10 Good

Ramona

Stayed 1 night in Apr 2024
Response from Manager on 15 May 2024
Hello Ramona, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly, breakfast options could be different maybe not everyday but every other day but it was hot and adequate. It wasnt a big issue but the pool was closed “for cleaning” but the hot tub was available it was ok but would have been nice if the water was more heated and the jets werent pushing out cold water and causing like a massive over flow of bubbles that practically leaped over your head. But the room was clean, and conveniently close to the university. And yes you could hear people moving around in the halls but there was nothing crazy. This is my 2nd stay at this hotel and i didnt have no issues the 1st time so its ok and doesnt have a crazy deposit requirement. Only issue is if the parking lot is full you do have to park kind of on the sidewalk. But the area seemed very quiet during the night even during the morning with it being so close to the airport there was hardly anyone around you didnt hear crazy traffic noises. Theres a variety of food places close by. The rooms probably need an update but bed was comfy and it was clean. (Ive stayed at worse for more money)
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jeanne, We appreciate your detailed feedback on your recent stay. We are glad you found the staff friendly and the breakfast satisfactory. We apologize for the inconvenience regarding the pool situation and will pass your comments about the hot tub to our team for review. It's great to hear you found the room clean and conveniently located near the university and various dining options. Your input on the parking situation and room updates is duly noted for future enhancements. Thank you for choosing to stay with us again.

8/10 Good

Lynndel

Travelled with family and small children
Liked: Cleanliness, staff & service
Grandkids were disappointed that the pool was closed. Breakfast was pretty good. Will stay there again
Stayed 1 night in Apr 2024
Response from DB on 22 Apr 2024
Dear Lynndel. Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the pool and will take it into consideration for future improvements. We're glad to hear that you enjoyed our food and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Marc, Salmon Arm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is actually nicer than it appears in the pictures. Very clean hotel and quiet, friendly staff, and nice and clean rooms. great breakfast. Very good price-performance ratio. We enjoyed our stay. Thanks
Stayed 1 night in Apr 2024
Response from DB on 22 Apr 2024
Hello Marc,We are delighted to hear that you had an extraordinary experience during your stay with us in Albuquerque! It's wonderful to know that our staff, amenities, and location met your expectations. We appreciate your kind words and are thrilled to be your preferred choice for future visits. Thank you for mentioning our shuttle service; we will make sure to pass along your compliments to the driver.

4/10 Poor

Barton

Travelled with family
Liked: Property conditions & facilities
Our tv didn’t work and they said there was nothing they could do. The room had food particles on the floor which hadn’t been cleaned much.
Stayed 1 night in Apr 2024
Response from DB on 22 Apr 2024
Hello Barton, Thank you for sharing your experience with us. We appreciate your loyalty and are glad you find our hotel affordable and accommodating. We apologize for any inconvenience caused during your recent stay and will address this with the team internally. We look forward to welcoming you back in the future for a more pleasant experience.

6/10 Okay

Tanya

Travelled with family and small children
Disliked: Staff & service
Took forever for pool cleaning. Asking info about service animal when they're not suppose to.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Tanya, We value your feedback and apologize for any inconvenience caused during your stay. Rest assured, we take guest concerns seriously and will address these issues internally. Our aim is to provide exceptional service to all guests. Please reach out to our management team for any further assistance needed.

6/10 Okay

Pearl

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from DB on 20 Apr 2024
Hello Pearl, Thank you for sharing your experience with us. We are glad you find our hotel affordable and accommodating. We apologize for any inconvenience caused during your recent stay and will address this with the team internally. We look forward to welcoming you back in the future for a more pleasant experience.

10/10 Excellent

Cynthia, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time visiting Albuquerque so I really didn't know much about this hotel or it's location. Rest assured, not only is the hotel & it's location perfect, everything about this place was perfect! From staff to cleanliness, breakfast, surroundings, price, shuttle... Perfection!! If I ever return to Albuquerque, this will ALWAYS be my go to place to stay. I wish I would've gotten the guys name, but he drove me to the airport in the shuttle, please thank him for me... He was great!
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Cynthia,We are delighted to hear that you had an extraordinary experience during your stay with us in Albuquerque! It's wonderful to know that our staff, amenities, and location met your expectations. We appreciate your kind words and are thrilled to be your preferred choice for future visits. Thank you for mentioning our shuttle service; we will make sure to pass along your compliments to the driver.

8/10 Good

Steve

Liked: Staff & service, amenities
I liked that there was reserved parking for veterans. No tub, shower only. Not bad but a little run down since last time I dtayed there.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Steve,We are pleased to hear you appreciated our reserved parking for veterans. We have noted your feedback regarding the room condition and will share it with our team for future improvements. Thank you for staying with us, and we hope to welcome you back for a better experience next time.

4/10 Poor

Shayna

Disliked: Staff & service
I love that this place is affordable and they aren’t sticklers about check in being at 3pm (at least since we’ve stayed there. Everything was great but there was a staff worker there that must’ve been having a bad day. She snapped at us for questioning a small detail regarding our check-in. I didn’t catch her name but she has dark red hair and is there usually at night. After that happened, I almost immediately didn’t want to stay at this hotel anymore. Mind you we are returning customers. It was kind of sad liking this hotel and then having that experience. We’ll probably come back, I just hope she’s having a better day, respectfully.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Shayna, Thank you for sharing your experience with us. We appreciate your loyalty and are glad you find our hotel affordable and accommodating. We apologize for any inconvenience caused during your recent stay and will address this with the team internally. We look forward to welcoming you back in the future for a more pleasant experience.

10/10 Excellent

hongyan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the shuttle service.
Stayed 3 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello hongyan,We're delighted to hear that you enjoyed our shuttle service during your stay. Should you have any other feedback or need assistance, please don't hesitate to reach out to us.

6/10 Okay

wanda

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel was close by less thn 2 miles to airport, but the room 324 was not impressive. Floor tiles peeling up and creeked No bathtub, bathroom extremely small. Beds are double & not queen.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello wanda, We appreciate your feedback regarding your recent stay in room 324. It is valuable for us to hear about your experience, and we will share your comments with our team for further review and improvement. Our goal is to ensure all aspects of our guests' stay are enjoyable, and we regret if we fell short in meeting your expectations during your visit.

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, staff and facilities are excellent. My only comment that may be a negative is that the elevator seems to be outdated however functional.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Forrest,We appreciate your positive feedback on our service, staff, and facilities. We acknowledge your comment on the elevator and will take it into consideration for future improvements. Thank you for staying with us and we hope to welcome you back soon!

6/10 Okay

Shirley

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Average hotel. But quiet. Had king accessible wiyh roll in shower. My walker could not go in the toilet/shower area. There were no grip bars by toilet. The grip bar in shower was at a straight vertical not placed at an àngle. Cut toe on tiles at end of the bed where several tiles were lifting up, creating a dangerous fall/injury possibility. Ehen front desk wss notifief the clerk got s very blank look and Said. "OKAY"..NO CONCERN. Then said no receipt could be provided to ask Expedia to give me one. Suggest Expedia check this hotel.
Stayed 3 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Shirley, We regret to hear about the challenges you encountered during your stay with us. Your feedback will be shared with the team for further review. Our goal is always to provide a comfortable and safe experience for all our guests. We appreciate your insights and suggest involving Expedia directly for any necessary documentation.

8/10 Good

Barbara

Travelled with pets
Very clean & comfortable. The only negative I feel is being charged to leave my car on the lot with no security & signs all around stating they are “not responsible for vehicle damage or theft”
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Barbara, We appreciate your feedback on our cleanliness and comfort. Regarding parking, we offer our guests the convenience of on-site parking; we recommend contacting management directly for any concerns about security measures. Your input helps us enhance our services for future guests.

10/10 Excellent

Ja 'Mal

Stayed 1 night in Mar 2024
Response from Manager on 11 Apr 2024
Hello Ja 'Mal,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. I also the liked the beds and pillows. It was very comfortable.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Fatima,We are thrilled to hear that you enjoyed our convenient location and found our beds and pillows comfortable for your stay. We appreciate you taking the time to share your positive feedback with us. If you have any future travel plans, we hope to welcome you back to experience more of what our hotel has to offer.

10/10 Excellent

Bea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Bea,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon.

6/10 Okay

Hank

Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Hank, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Dustin

Travelled with group
Liked: Staff & service
good location, felt safe. A little run down and not very clean
Stayed 4 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Dustin,We appreciate your feedback regarding our location and safety measures. We will address your cleanliness concerns with our team to ensure a more enjoyable stay for our future guests. Thank you for bringing this to our attention.

10/10 Excellent

Bel

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely night staff!
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Bel,We are delighted to hear that you had a positive experience with our night staff. Your feedback is valuable to us as we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please do not hesitate to contact our management team.

10/10 Excellent

SANDRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello SANDRA,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The best bed I’ve slept in while traveling over the past couple of weeks. Room was clean and quiet. Stress free access to the airport just a mile away. They have an airport shuttle and provide a to go breakfast bag if you’re flying out before the continental breakfast begins. Would definitely recommend.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Rebecca, We appreciate you taking the time to share your positive experience with us. It's great to hear that you found our beds comfortable and enjoyed our convenient shuttle service and breakfast options. Your recommendation means a lot to us.

10/10 Excellent

Isidro

Stayed 1 night in Mar 2024
Response from DB on 19 Apr 2024
Hello Isidro. Thank you for choosing our hotel for your stay. We appreciate your grades and will take it into consideration for future improvements. We're glad to hear that you enjoyed your stay and hope to have the opportunity to welcome you back soon.

8/10 Good

darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello darrell,We are delighted to hear that you would consider staying with us again. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Carol

Travelled with partner
The staff was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Carol,We are pleased to hear that our staff provided you with helpful and friendly service during your stay. Thank you for sharing your positive experience with us.

10/10 Excellent

adolfo

Stayed 2 nights in Mar 2024
Response from Manager on 13 Apr 2024
Hello adolfo,We're thrilled to hear you had an amazing stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.

4/10 Poor

Ron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty carpet and loud. Bad area with a lot of shady people walking around. I’d never stay there again
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Ron,We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us as we continually strive to improve our guests' experience. Please reach out to the management team directly to address any further concerns you may have.

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Hans,We are delighted to hear that you had a wonderful stay at our hotel! If you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic experience!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a comfortable stay
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Kimberly,We're delighted to hear that you had a comfortable stay with us. Our team strives to provide a relaxing experience for all our guests. If you ever have any feedback or suggestions, please do not hesitate to contact us directly.

4/10 Poor

Jacquelyn R

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our stay wasn’t pleasant. Dirty rooms and neighbors dog barked all night. Towels and sheets were stained.
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Jacquelyn R,We are sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team so they can address your concerns thoroughly. Your comments will help us improve our services for future guests.

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was much appreciated
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Kathleen,We are delighted to hear that you found our airport shuttle service valuable during your stay. Your feedback is truly appreciated, and we hope to welcome you back soon.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Seems not very safe. Sign stating that hotel not responsible for damage of or stolen car made it uncomfortable
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Elisabeth, We appreciate your feedback and take guest safety seriously. Your concerns have been noted for future improvements to ensure a comfortable stay for all our guests. We encourage you to reach out to the management with any further issues or questions you may have.

10/10 Excellent

Horan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Horan,We're delighted to hear you had a fantastic stay with us! Should you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Adolfo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Adolfo,We appreciate you choosing to stay with us and hope you had a wonderful experience. We value your opinion and would love to hear more about your stay, feel free to reach out to us directly. We look forward to welcoming you back soon for another great stay!

6/10 Okay

Lizeth

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Lizeth, We are glad to hear you chose to stay with us! We hope you had a pleasant experience, and if there is anything we could improve on, please do not hesitate to contact us directly. We appreciate your support and hope to welcome you back in the future.

6/10 Okay

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. No TV for time stayed. Other good overall.
Stayed 2 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Willie, Thank you for choosing to stay with us. We appreciate your feedback and are glad to hear you enjoyed your stay overall. For any future concerns, feel free to reach out to the hotel directly.

4/10 Poor

Lucille

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Lucille, We appreciate you choosing our hotel for your stay. If there were any specific concerns during your visit, please don't hesitate to reach out to us directly so we can address them accordingly. We value your input and strive to improve our services.

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean.
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Neil,We are glad to hear you found our hotel convenient and clean during your stay. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Jayesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Jayesh,We are glad to hear that you had a wonderful experience during your stay at our hotel. We hope to welcome you back soon.

6/10 Okay

david

Not the cleanest motel.
Stayed 2 nights in Feb 2024
Response from Dinesh Baldawa on 19 Feb 2024
Hello David, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.