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Reviews of La Quinta Inn & Suites by Wyndham Albuquerque West

2.5 out of 5
La Quinta Inn & Suites by Wyndham Albuquerque West
6101 Iliff Rd Nw, Albuquerque, NM

Reviews

6.6
Rating 10 - Excellent. 295 out of 1107 reviews" "
Rating 8 - Good. 230 out of 1107 reviews" "
Rating 6 - Okay. 208 out of 1107 reviews" "
Rating 4 - Poor. 195 out of 1107 reviews" "
Rating 2 - Terrible. 179 out of 1107 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Greg

Liked: Staff & service
Pool wasn't heated
Stayed 3 nights in May 2024

2/10 Terrible

JOSEPH, Erie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is not worth $150/night. The breakfast is a joke and the staff are not customer service oriented. Never stay at La Quinta again.
Stayed 1 night in May 2024

10/10 Excellent

tami, Surprise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024

2/10 Terrible

Gary Gordon

Disliked: Cleanliness, staff & service, property conditions & facilities
This was awful. They put us in a room with a bathroom sink and floor full of sewage at first.There was no AC running on the 3rd floor where we stayed. The carpets and elevators were filthy. We will never stay in a La Quinta again.
Stayed 1 night in Apr 2024

4/10 Poor

Grace C

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good check in but breakfast was not good! When we arrived there was no hot food at all. The attendant said things were coming. The only thing that came out was the sausage patties which were not very well cooked. The eggs never came. The potatoes finally arrived. But if you need protein you were out of luck. For $177.00 for the night it was not worth it. We come through there twice a year and have stayed at a different La Quinta- this one was a disappointment.
Stayed 1 night in Apr 2024

8/10 Good

Carlos, Corona

Liked: Staff & service, amenities, property conditions & facilities
propery was nice and clean, the area however had homeless
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
All the transient population out front as you drive in and the police do nothing to get them out of there. Terrible and you feel very on edge.
Stayed 2 nights in Apr 2024

4/10 Poor

Dean

Travelled with family
Liked: Staff & service
I booked this property for my wife, daughter and mother in law, while they traveled to Arizona. I chose the property for it's reasonable ratings, price and location. My wife called me after check in and said the air conditioning wouldn't shut off. They were moved to another room and the couch/room was dirty and there was no top sheet on the pull out bed. Need to do better guys!
Stayed 1 night in Apr 2024

8/10 Good

Scott

Liked: Staff & service
Hotel was convenient for me being near the Interstate. Local area location was a little less than desirable.
Stayed 1 night in Apr 2024

10/10 Excellent

Angelica

Travelled with family and small children
Liked: Property conditions & facilities
Great
Stayed 1 night in Apr 2024

4/10 Poor

Marcos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless people every where. Elavator was out of inspection. Hot tub was full of dirt. Door handle looked like the room was broken into.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Apr 2024

2/10 Terrible

Jeremiah

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This is a hotel and area to avoid. Rampant with theft in the area and this hotel is dirty and unkept. Breakfast is gross. Avoid this location.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Daryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay that i booked a second night. The staff were friendly, the place was clean, the room impressed me how clean and spacious it was. Bug shout out to steve though. He was cool. Definitely staying again in the future.
Stayed 1 night in Mar 2024

6/10 Okay

Bruce

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for your review.

4/10 Poor

Oscar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was always someone in the hallway, cleaning crew yelling and fire alarm randomly going off. Outside there is a lot of homeless/random people. Seams like police is called out there a lot.
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
I apologize for inconveniences encountered. I have addressed your concerns with the team. thank you for your feedback.

10/10 Excellent

Dulce

Stayed 1 night in Mar 2024

8/10 Good

Amanda, Kyle

Stayed 2 nights in Mar 2024

2/10 Terrible

Susana

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
I apologize for this experience. I have addressed with team. Thank you for your feedback.

4/10 Poor

Bilbert

No refidgerator n microwave
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
I apologize for inconveniences encountered. Thank you for your feedback.

8/10 Good

Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
lots of homeless people outside the property..scary at night
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
I apologize for inconveniences encountered. Thank you for your feedback

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, clean and safe, easy Hwy access
Stayed 1 night in Dec 2023
Response from GM on 1 Apr 2024
Thank you for your 5 out of 5 rating!

4/10 Poor

Prashanth

Disliked: Cleanliness
Our room carpet and drapery had all kind os stains. The room had a very strong smoking smell even though the whole property was supposed to be a non-smoking property. And thr front desk did not really care that we mentioned these issues and all they said was we will look into it.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
I am sorry you had this encounter. I have addressed your concerns with the team. Thank you for your feedback

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for your review. I apologize for inconveniences encountered.

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a room with a king bed and pull out couch for our 2 kids. However, it was not a pull out couch… it was a love seat with a single mattress. We were not able to fit so we requested a roll out bed as there were no other rooms available. It was a folded up mattress that had stains all over it. We ended up leaving and going to another place to stay the night. Also, the staff was not very understanding of the situation stating “we gave you the room you booked”. Well yes, but it wasn’t what was advertised…4 people could not stay in that room.
Response from GM on 1 Apr 2024
I apologize for the experience encountered. I have addressed your concerns with my team. Thank you for your feedback.

10/10 Excellent

Juliet

Liked: Staff & service
The immediate area is not the best, but the parking lot is well lit and for a single night stay there are no issues with this budget option
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for your 5 out of 5 rating!

8/10 Good

Casper

Liked: Cleanliness, staff & service, property conditions & facilities
Geat staff..clean room..breakfast was a real letdown..white and dark bread..no butter..scrambled eggs but no meat/potatoes
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for your feedback. I apologize for inconveniences encountered.

4/10 Poor

Calixto

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hallways and elevator not clean, too many homeless in the area
Stayed 2 nights in Feb 2024
Response from GM on 1 Apr 2024
I apologize for inconveniences encountered. Thank you for your feedback.

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is tired and worn. Needs a reno. Staff are excellent
Stayed 2 nights in Feb 2024
Response from GM on 1 Apr 2024
Thank you for your review

6/10 Okay

Dennis

Liked: Staff & service, amenities, property conditions & facilities
Asked for room away from elevator and stairs - initially given room directly adjacent to both. Breakfast bar had few selections.
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No air conditioning
Stayed 2 nights in Feb 2024

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this hotel was good, but a little misleading with the amenities
Stayed 1 night in Feb 2024
Response from GM on 1 Apr 2024
I apologize for any inconveniences encountered. Thank you for your feedback.

2/10 Terrible

Angeline

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like how we were checked in we got checked in on a room that was already occupied and we tried getting in and we got threatened by that person so we told the front desk and she gave us another room which smelled like dog urine this is the worstest place to rent at i do not recommend to anybody at all
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
I am very sorry you had this experience. I have addressed your concerns with my team. Thank you for your feedback.

10/10 Excellent

Shavida

Stayed 1 night in Feb 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service
There is a huge homeless population in the area. The hotel does the best it can, but there are many of them in the area.
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
thank you for your review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, surprisingly quiet for being next to the fwy. Breakfast could have had some better options.But all in all good value and I would stay here again. Might be inclined to ask for a room facing away from the fwy if you are a light sleeper.
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
thank you for your feedback. we appreciate the 5 out of 5 rating!

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
thank you for your 5 out of 5 review!

8/10 Good

Gaylon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access
Stayed 1 night in Jan 2024
Response from GM on 21 Feb 2024
thank you for your review

10/10 Excellent

Melinda

Travelled with family, Travelled with pets
Clean rooms and friendly staff
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Thank you for your 5 out of 5 rating!

10/10 Excellent

Randy R.

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
thank you for your 5 out of 5 rating!

2/10 Terrible

Ron N Mary, North Las Vegas

Travelled with partner
Liked: Amenities
Disliked: Staff & service
There were no blankets on the bed and only one water cup. It took 90 minutes and three calls to get a blanket before we could try to sleep. The beds are in poor shape and the freeway noise was loud all night.
Stayed 1 night in Feb 2024
Response from gm on 21 Feb 2024
I am sorry for the inconveniences encountered. I have addressed your concerns with my team thank you for your feedback

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff
Stayed 2 nights in Jan 2024
Response from GM on 21 Feb 2024
thank you for your feedback! we are glad to be here for you!

10/10 Excellent

Stephanie

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from GM on 21 Feb 2024
thank you for your 10 out of 10 rating!

8/10 Good

Lorne

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM on 1 Feb 2024
Thank you for your review. We are glad to be here for you.

6/10 Okay

Dennis

Liked: Staff & service
Disliked: Property conditions & facilities
Got the no smoking lecture on check-in. Got to the room and there were cigarette burns all over the carpet. Not a good look. Property was tired looking with scuff marks on the door frames on the 2nd floor for sure.
Stayed 1 night in Jan 2024
Response from GM on 1 Feb 2024
I apologize for inconveniences encountered. I have addressed your concerns with my team. Thank you for your feedback.

6/10 Okay

Glenn

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is a bit old. Some cleaning and refresh would do improve it significantly. Staff was great. Very friendly and helpful. Elevator is dirty and was concerned with its performance (jumped a bit on entering). Breakfast was very good. Tub had staining. Would never take a bath in it and even hesitated to take a shower. Rubbed the affected areas and decided to go ahead and shower.
Stayed 1 night in Jan 2024
Response from GM on 1 Feb 2024
I apologize for inconveniences encountered. I have addressed your concerns with my team. Thank you for your feedback.