Pillow-top beds, in-room safe, desk, blackout curtains
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Reviews of Quality Inn

2.5 out of 5
Quality Inn
4081 High Resort Blvd Se, Rio Rancho, NM

Reviews

7.4

Good

Rating 10 - Excellent. 147 out of 523 reviews" "
Rating 8 - Good. 185 out of 523 reviews" "
Rating 6 - Okay. 101 out of 523 reviews" "
Rating 4 - Poor. 52 out of 523 reviews" "
Rating 2 - Terrible. 38 out of 523 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Rooms are nice but a little small. Pool looks like it's been closed for a while. No elevator only stairs to second floor.
Stayed 2 nights in May 2024

4/10 Poor

Erica

Business traveller
Disliked: Property conditions & facilities
The rooms are not up to date
Stayed 2 nights in May 2024

8/10 Good

James, Santa Fe

Travelled with family, Business traveller
Liked: Staff & service
Decent place to stay in RR for tournament at the RR convention center. It was about as close as we could get to RRCC (why they haven’t built accommodations at that area of town is a mystery). The price was a bit high for the quality but that is common currently. Staff was excellent.
Stayed 1 night in Mar 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed just to break our drive. Staff was friendly. There was no elevator. It had been recently renovated and although it looks older from the outside the bathroom and room was very clean. Didn’t have the breakfast as we left early. Overall it was good, not super fancy but good for our stay.
Stayed 1 night in May 2024

2/10 Terrible

eleanor

Travelled with family, Travelled with group
Grounds surrounding the motel was kept clean The hotel itself had numerous flying ants in the room my wife & I stayed in This was reported to the night manager after some time was offered another room but since this incident took place at one in the am offer was declined I was told that no maintenance staff was available Morning manager was rude & refuse to discuss the difficulties that the flying ants cause. The second room that we had also encountered flying ants. In addition to this the fire alarm went off at four thirty in the morning. Nothing was done about this issue until we checked out. The person in room 118 also was charged twice. My wife & I were in 117. If you would like to discuss these issues Please call me at 719 242-4262 Respectfully Melvin Ward
Stayed 1 night in May 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction and very dusty and noisy
Stayed 1 night in Apr 2024

2/10 Terrible

Joan, Albuquerque

Travelled with family
Requested another blanket and was told they do not give additional blankets. The water while taking a shower was lukewarm at best. The room was run down, bathroom was questionable to the cleanliness and needed new bathroom fixtures. I guess you get what you pay for. Will never stay here in the future. Noticed Holiday Inn Express down the road, will stay there.
Stayed 3 nights in Apr 2024

6/10 Okay

LeeRoy

Travelled with family
Under construction, lots of work going on. Rooms have new towels, bedding, flooring, very nice. Had to move room twice because the deadbolt not lined up to door jams. Hope everything will be better after construction is finished.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Apr 2024

6/10 Okay

Kenton

Travelled with family
The lobby was undergoing renovation. This was inconvenient: we could not go directly from the lobby to our room. We chose this property for the pool, but it was out of order. This should have been reported in the Expedia site and app.
Stayed 5 nights in Apr 2024

8/10 Good

Tammy

Liked: Staff & service
Comfortable bed, didn’t know about remodeling, but close to family and great restaurants
Stayed 1 night in Apr 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Sarah

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Arrived to a lobby covered in dust - redoing floor so we couldn’t check-in right away. No elevator and no rooms on first floor. Last straw- pool out of service. We specifically chose a hotel with pool for our granddaughter. Cancelled snd went to Days Inn.
Stayed 3 nights in Apr 2024

6/10 Okay

Erik, Clovis

Travelled with family
Liked: Cleanliness, staff & service
Middle of a remodel and was a little difficult to access our room. The staff as polite and kind. I’ve stayed here many time, and I’m glad to see a remodel taking place. The price was high for what you get, but everywhere is high right now with the current political situation. Why a 52 year career poly was elected and thought to be good for the economy and country is beyond my comprehension. Next time you vote, please vote for the person that hasn’t made politics their career. They alway take care of themselves first and us common folks last. You def can see the difference between the last admin and the current one. Everything for everyone was much more affordable in 2019.
Stayed 2 nights in Apr 2024

4/10 Poor

Connie

Stayed 1 night in Apr 2024

4/10 Poor

Kenneth

Business traveller
Disliked: Amenities, property conditions & facilities
To noisy you can hear the guest rooms next to you and walking upstairs. Pool and spa advertised but had no water in either. It should be listed as a motel not a hotel and the price per night is way to much for what you get.
Stayed 2 nights in Apr 2024

8/10 Good

Allen

Liked: Cleanliness, staff & service, amenities
The place is doing remodeling beds not level furniture outdated uncomfortable.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 2 nights in Mar 2024

6/10 Okay

Angelica

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everyone was nice, but it smelled a little like sewer every time we would use our sink but the room was clean!
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Stayed 10 nights in Mar 2024

2/10 Terrible

Aja

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the pool not being open. We probably would have stayed at a different hotel if we knew that
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty bad ass very clean
Stayed 2 nights in Feb 2024

8/10 Good

Laura

Stayed 1 night in Mar 2024

2/10 Terrible

Sherrill, Phoenix

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property does not have working elevator and I have wagon of work stuff I haul around with me, had to lug my stuff up to the second floor which had stairs worthy of ten different OSHA violations. Very thin walls, heard the door open and shut all night long. Will never stay here again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean rooms
Stayed 5 nights in Feb 2024

2/10 Terrible

Loura

Travelled with family
Bad
When i walked in to check in cashier was on ph didn’t acknowledge me. Then asked why pool was closed due to website saying it was open then ran my credit card for deposit for $150 and said would be 3-4 days before I would receive it. After asking if any other quality inn had vacancy due to room being nasty stated no and no able to be refunded due to booking on hotel.com.
Stayed 1 night in Feb 2024

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed.
Stayed 1 night in Feb 2024

6/10 Okay

Michelle

Disliked: Property conditions & facilities
Needs updating
Weve stayed here many times before but its run down now. The pool hasnt been open for months. Its ok but noy a plus place to stay like it ised to be
Stayed 1 night in Feb 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel!
This hotel was 5 minutes away from our destination and made our stay so much easier. The waffles are so delicious and the staff was so friendly. If we have to be in this area again i will definitely stay here.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was concerned with the cleanliness outside of the motel. Unkept and dirty. Inside was very old, no elevator to second floor. From the looks of outside I was surprised how clean the inside was. It was quiet and the staff was very professional and polite. Motel definitely needs cleaned up outside. Not an appealing look. Motel could use a total renovation inside and out. I would not stay there again unless changes made.
Stayed 2 nights in Jan 2024

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they respected my do not disturb sign outside. Dislikes: checking in with the two night shift staff members was not pleasing at all other than rushing me to sign the "policy" and swipe my card i had to tell them to stop and give me a min to read what im signing. Another thing was 150dls deposit for a room that i booked for 70dls according to them is a deposit for incedentals wich i though it redicolus Swiming pool is closed for an infinite amount of time. Side door to enter building does not lock to me thats a lack of sefety for all there guest. Room was ok noisy exhaust fan and pillows and bedding had an odd smell I did not eat breakfast at property Over all i belive this building needs some remodeling and train there staff to be patient and not be so pushing on signing and paying i honestly was very bothered on the false advertisement of property and staff at front desk I will not book a stay at this hotel moving foward
Stayed 3 nights in Jan 2024

2/10 Terrible

Brent

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Gregory

Stayed 1 night in Jan 2024

6/10 Okay

Karen

Stayed 4 nights in Jan 2024

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jessica

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 4 nights in Dec 2023

10/10 Excellent

D

Stayed 2 nights in Dec 2023

8/10 Good

Tricia

Travelled with family and small children
Liked: Cleanliness, staff & service
Although an older hotel/ building from outward appearance, the room was clean and welcoming
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Danny

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Not happy!
My stay at this hotel was not too great. First, they advertise HOT Breakfast. When I ask at check-in what was breakfast, the lady. which was very nice, started rattling off a bunch of thigs. But, they were all sweets! Yes, one of them was indeed Waffles, More sweets! Some of us like something more than deserts for breakfast. So, we spent another $25.00 for breakfast. Had I known this was their Hot breakfast, I would have saved $25.00 a night and stayed at another hotel. I was going to have to buy breakfast anyway! Plus, on Thursday morning as I was getting ready to leave, I found some jerk had cut off my locks on my trailer. What a surprise to them! Nothing inside they could steel! I complained to the guy at the front desk, but he couldn't understand anything I was telling him. He kept asking me if someone broke into my room! Really? Never again!
Stayed 2 nights in Dec 2023

6/10 Okay

Cheryl

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Roger

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
After driving over 3hrs I showed up at property a little after 2 - roughly around 2:15pm. Lady at front desk refused to check me in until 3. I was tired but because I had already prepaid could not leave. I will not ever stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with group
Liked: Staff & service, amenities
The only problem was the sink was leaking the whole time in the room. I notified the front desk to make sure no incidentals were recorded on my stay. The gentleman at the front desk was real nice and let me know it won't be a problem for me. Good hotel!
Stayed 1 night in Dec 2023

6/10 Okay

Sarah

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel was ‘fine’ There was no elevator, which they told us when we checked in but the stairs were so steep up to the second floor, my 2 yo couldn’t manage them. The pool was completely empty and not working. The vending machine took our money with no food. Overall, stay was ‘fine’.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cathleen

Travelled with family
Liked: Cleanliness, staff & service
Housekeeping options.
Stayed 5 nights in Nov 2023