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Reviews of Towneplace Suites Abq Airport

2.5 out of 5
Towneplace Suites Abq Airport
2400 Centre Ave Se, Albuquerque, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 174 out of 315 reviews" "
Rating 8 - Good. 86 out of 315 reviews" "
Rating 6 - Okay. 33 out of 315 reviews" "
Rating 4 - Poor. 14 out of 315 reviews" "
Rating 2 - Terrible. 8 out of 315 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Yiqi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a relatively new facility. Staff are nice.
Stayed 3 nights in Jan 2024
Response from Miguel Duran, Dual Property General Manager on 15 Jan 2024
Thank you so much for taking the time to provide us with feedback regarding your experience! It was a pleasure to have you as our guest. We hope to see you again soon!

10/10 Excellent

georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Miguel Duran, Dual Property General Manager on 27 Nov 2023
Thank you so much for your helpful feedback! We are pleased that your stay was satisfactory, and hope to have the opportunity to serve you again soon. Safe travels!

8/10 Good

Maria A

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Miguel Duran, Dual Property General Manager on 19 Oct 2023
Thank you so much for taking the time to provide us with your feedback! We appreciate the opportunity to serve you and hope to see you again soon. Safe travels!

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Miguel Duran, Dual Property General Manager on 9 Oct 2023
Thank you so much for staying with us at TownePlace Suites Albuquerque Airport! We are pleased to hear that your stay with us was satisfactory. We hope to see you again soon. Safe travels!

10/10 Excellent

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Miguel Duran, Dual Property General Manager on 12 Sept 2023
Thank you so much for your review! We greatly appreciate you allowing us to be your host while in town! Please read out to us at any time if we can be of further assistance.

6/10 Okay

Brandie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Miguel Duran, Dual Property General Manager on 21 Aug 2023
Thank you so much for taking the time to provide us with feedback regarding your visit. Looks like we may have missed the mark with your recent experience. Please feel free to reach out to me regarding your past stay or future visits. We would love to hear some suggestions on how we can make your next stay a better one!

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Miguel Duran, Dual Property General Manager on 8 Aug 2023
Thank you so much for allowing us to be your host while in town! We greatly appreciate your feedback. Is there anything that we could have done better to improve your next visit? We are always looking for ways to make our services better. Please feel free to reach out to me regarding your past stays or future visits. We hope to see you again soon!

10/10 Excellent

Azulema

Stayed 2 nights in Jul 2023
Response from Miguel Duran, Dual Property General Manager on 1 Aug 2023
Thank you so much for staying with us! We hope to see you again in Albuquerque soon. Safe travels!

2/10 Terrible

Lorena

Travelled with family
I will never stay there Again. Sorry not Sorry.
Stayed 1 night in May 2023
Response from Miguel Duran, Dual Property General Manager on 16 May 2023
We are terribly sorry that you had a stay that was unsatisfactory. We are happy to review your concerns with us if you would like to reach out to us directly for further assistance as we cannot find any records regarding your visit. We hope to hear from you soon!

10/10 Excellent

Shannon

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious rooms. Nice staff breakfast was good
Stayed 2 nights in Mar 2023
Response from Miguel Duran, Dual Property General Manager on 3 Apr 2023
Thank you so much for allowing us to be your host while in town! We are pleased to hear that your experience at our hotel was satisfactory. We hope to see you again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
This stay was perfectly located in the center of all the restaurants, museums and destinations that I wanted to see in ALBQ. Beautiful area, very wonderfully nice people. I would love to go back!
Stayed 1 night in Mar 2023
Response from Miguel Duran, Dual Property General Manager on 22 Mar 2023
Thank you so much for staying with us! We are pleased to hear that your stay in Albuquerque was enjoyable. We hope to see you again during your next visit. Safe travels!

10/10 Excellent

Abisay

Stayed 1 night in Mar 2023
Response from Miguel Duran, Dual Property General Manager on 16 May 2023
Thank you so much for allowing us the opportunity to be your host while in town! We hope to see you again soon and wish you the very best and safest of travels. We appreciate you sharing your feedback!

10/10 Excellent

Keith

Stayed 1 night in Sep 2022
Response from Miguel Duran, Dual Property General Manager on 28 Sept 2022
Thank you so much for allowing us the opportunity to serve you! We hope to see you again soon!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, room comfort
Great weekend getaway
Awesome hotel, the staff was all great! Very helpful and great service by everyone. The room was like a small apartment. Enjoyed our still here. Will definitely consider this property again.
Stayed 2 nights in Sep 2022
Response from Miguel Duran, Dual Property General Manager on 20 Sept 2022
Thank you so much for sharing your wonderful feedback with us! We greatly appreciate you allowing us to be your house while in town. We hope to see you again in Albuquerque on your next trip. Safe travels!

10/10 Excellent

marjorie

Liked: Cleanliness, room comfort
Great staff. Good service but also just kind people.
Stayed 7 nights in Aug 2022
Response from Miguel Duran, Dual Property General Manager on 26 Aug 2022
Thank you so much for sharing your kind words regarding your experience at our hotel! We appreciate you recognizing our team member services. It is great to have you as a guest!

8/10 Good

Colin, Middletown

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic breakfast options every morning. Extremely responsive and friendly staff. Nice pool, but a bit small if many guests are trying to use it at the same time. Limited TV channels (fewer than typical at a hotel and no HBO). Very minor issue: towels were a bit worn and aging.
Stayed 6 nights in Jul 2022
Response from Miguel Duran, Dual Property General Manager on 2 Aug 2022
Thank you so much for taking the time to provide us with details regarding your stay with us. Our team is dedicated to providing our guests with the very best experience possible. We hope to see you again in Albuquerque soon!

8/10 Good

Yvonne

Stayed 17 nights in Jun 2022
Response from Miguel Duran, Dual Property General Manager on 2 Aug 2022
Thank you so much for taking the time to rate your experience with us! Please let us know if there is any way that we can improve our services for your next visit. We want your stays to be the very best possible!

10/10 Excellent

Logan

Stayed 6 nights in Jun 2022
Response from Miguel Duran, Dual Property General Manager on 2 Aug 2022
Thank you so very much for the awesome rating! We do hope to share our hospitality with you again in Albuquerque. Safe travels!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Go elsewhere
Room was missing many items. Bar soap, towels, hand towels, a pillow, shampoo. Smell of the hotel was unpleasant. One sheet was stained. Asked for new sheets and other things that were missing but only received half. Stay elsewhere
Stayed 2 nights in Apr 2022
Response from Miguel Duran, Dual Property General Manager on 2 Jun 2022
We are terribly sorry that you had a stay that was unsatisfactory. We are happy to review your concerns with us if you would like to reach out to us directly for further assistance as we cannot find any records regarding your visit. We hope to hear from you soon!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very professional
Stayed 1 night in Apr 2022
Response from Miguel Duran, Dual General Manager on 19 Apr 2022
Thank you so much for sharing! We appreciate you staying with us and hope to see you again soon. Safe travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022
Response from Miguel Duran, Dual General Manager on 12 Apr 2022
Thank you so much for taking the time to provide us with your review! We are pleased to hear that your stay was satisfactory. We hope to see you again soon!

10/10 Excellent

Hendrika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is really friendly and helpful. Our flight was delayed and checked in late
Stayed 1 night in Mar 2022
Response from Miguel Duran, Dual General Manager on 22 Mar 2022
We are pleased to hear that our team was friendly and helpful! We understand how frustrating a flight delay can be, and hope that we were able to make the day a little bit brighter for you. We hope to see you again!

10/10 Excellent

Kristen

Liked: Cleanliness, room comfort
My stay was great! I was checked in within five minutes. The rooms were very clean and we were provided great body wash, shampoo, and conditioner!
Stayed 1 night in Jan 2022
Response from Miguel Duran, General Manager on 14 Jan 2022
Thank you so very much for taking time to provide us with your feedback! We are pleased to hear that your experience with us exceeded your expectations. We hope to see you again during your next trip to Albuquerque. Safe travels!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
The staff was amazing! Courteous, efficient, helpful. Assistant Manager Lujan was outstanding!
Stayed 1 night in Jan 2022
Response from Miguel Duran, General Manager on 9 Jan 2022
Thank you so very much for allowing us the opportunity to accommodate you! Thank you also for sharing your feedback regarding the service from Dalton and our team members. We hope to see you again in Albuquerque!

10/10 Excellent

Ilario

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Was a great stay overall nice comfortable and easy to deal with staff was very nice
Stayed 1 night in Dec 2021
Response from Miguel Duran, General Manager on 6 Jan 2022
Thank you so much for your feedback! We greatly appreciate you allowing us to be your host while in town. We hope to see you back in Albuquerque again soon! Safe travels!

2/10 Terrible

Courtney

Stayed 1 night in Dec 2021

10/10 Excellent

marjorie

Liked: Cleanliness, room comfort
Great service
Great service. Reviews for this hotel may be reflecting the location, which isn't fabulous. But it's consistent and has Marriott-class service. This hotel is under-rated. I've stayed there twice for a week each time.
Stayed 7 nights in Oct 2021
Response from Miguel Duran, General Manager on 20 Oct 2021
Thank you so much for taking the time to share your feedback! It is always delightful to see compliments regarding the service of our team members. It is our goal to provide you with the very best in “southwestern hospitality” and we strive to make improvements to our services each and every day. Thank you so much for allowing us to be your home away from home!

10/10 Excellent

BRIAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hot tub was awesome way to finish our vacation
Stayed 1 night in Oct 2021
Response from Miguel Duran, General Manager on 12 Oct 2021
Thank you so much for sharing details about your experience! You’re glad that you enjoyed the hot tub. We hope to see you again and Albuquerque! Safe travels!

10/10 Excellent

Glenn Merritt, Bermuda Dunes

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff and the hotel is clean.
Stayed 1 night in Oct 2021
Response from Miguel Duran, General Manager on 12 Oct 2021
We are happy to see that your stay was satisfactory! Our goal is to provide the very best in hospitality to each traveler that visits our beautiful city. We hope to see you again in Albuquerque!!

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness
We had a comfortable stay at this hotel. The room was good size and clean. The queen size bed was comfortable. The staff seemed friendly. On the downside, our air conditioner did not work, and I have to believe that they knew it. After reporting the problem very early in the morning, I had to call a second time later in the day, before we were able to get a maintenance worker to confirm that the unit needed to be replaced. The air worked fine afterwards. The hotel towels were fairly worn out. The complimentary breakfast was just ok. We expected a little nicer, since our hotel rate was quite high during this time of the year.
Stayed 3 nights in Sep 2021
Response from Miguel Duran, General Manager on 5 Oct 2021
Thank you so very much for taking the time to provide us with your feedback! It was a pleasure to have you as our guests. We apologize that you had a negative experience with our air conditioning unit. We’re happy to hear that it was repaired during your visit, and apologize again that it took longer than expected. I will share your comments regarding the condition of your linens and also the breakfast selection, with our department leaders. Our goal is to make your visits to our hotel the very best possible! Thanks again for your feedback. We hope to see you again in Albuquerque!

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, room comfort
Clean/quiet/new - absolutely recommend
This was a great hotel for staying in ABQ. Clean, newer, quiet, and far enough from the freeway so it didn’t get the noise. Staff was friendly and accommodating. Read a lot of reviews for Albuquerque hotels and everything sounded shady and scary. Didn’t seem to be a great selection - I am so glad I found this one. Will absolutely stay here again.
Stayed 2 nights in Sep 2021
Response from Miguel Duran, General Manager on 28 Sept 2021
Thank you, Andrea! We are very pleased to hear that your stay was satisfactory. We wish you the very best and safest of travels. We hope to see you again if you plan to return to the area!

10/10 Excellent

Stefany

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021
Response from Miguel Duran, General Manager on 28 Sept 2021
Thank you for sharing your feedback! It was a pleasure to have you as our guest. We hope to see you again!

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay. The breakfast eggs were not very fresh and the choice of pastries inadequate. T
Stayed 7 nights in Sep 2021
Response from Miguel Duran, General Manager on 28 Sept 2021
Thank you so very much for providing us with your feedback! We are sorry to hear that your breakfast experience was not as expected. We will share these details with our breakfast team in efforts to improve our selection. We hope to see you again in Albuquerque!

4/10 Poor

Mac

Travelled with family
Disliked: Amenities
The internet, and internet TV, was terrible, no internet connection to the tv . None of my apps were available for the whole stay. Talked with the manager and basically was ignored. The manager said he would check with the provider and never called me back. Bad service
Stayed 2 nights in Sep 2021
Response from Miguel Duran, General Manager on 15 Sept 2021
We are terribly sorry to hear that your stay was less than satisfactory due to the internet and internet TV. It is to my understanding that our AGM had the internet servers reset twice in hopes to remedy the situation and I had also tried responding to you via the Expedia messaging application once I saw your initial complaint, but did not hear back. Nevertheless, we should have followed up with you again to ensure this he been taken card of, which we apologize for. I will share your comments with our television service provider to help troubleshoot these concerns. Thank you for bringing it to our attention. We hope to have another opportunity to serve you again in the future!

8/10 Good

Melvin J

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Miguel Duran, General Manager on 28 Sept 2021
Thank you for taking a moment to provide us with feedback regarding your stay. We hope to have an opportunity to welcome you back to Albuquerque upon future travels!

10/10 Excellent

Edward Preston, Houghton Lake

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was clean, close to everything ans had good staff.
Stayed 1 night in Aug 2021
Response from Miguel Duran, General Manager on 8 Sept 2021
Thank you so much for providing us with your feedback! We hope to see you again soon!

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, room comfort
Had a good stay here. They are pet friendly so it works good for us .
Stayed 3 nights in Aug 2021
Response from Miguel Duran, General Manager on 8 Sept 2021
Thanks for sharing! We hope to see you and your pet again in Albuquerque. Safe travels!

10/10 Excellent

Syreeta

Business traveller, Travelled with family
Liked: Cleanliness
Excellently priced!!!
After driving 16hrs from Louisiana, I was happy to see that the hotel was inviting to the eye. While checking in, the staff was very friendly and helpful. My only few complaints were minor and the manager had no problem helping me out with two of them. Our first night there was somewhat uncomfortable due to the room not cooling properly. Once staff was informed, they promptly moved us to another room. I have 4 kids, so I mainly chose t his hotel for its amenities, the Netflix was not working in one of our rooms. The site manager did refund me and apologized for the inconvenience. Every vacation, our two bedroom suites have two baths as well, so I was shocked to see only one bath, but overall, our stay was very pleasant and we will stay there again. I forgot to mention, compared to all the other hotels with two bedrooms, this one was the best priced.
Stayed 6 nights in Aug 2021
Response from Miguel Duran, General Manager on 28 Sept 2021
It was our pleasure to have you and your family as our guests! we hope to see you again in our little corner of the “Land of Enchantment”. Safe travels!

10/10 Excellent

deatrice

Travelled with family
Liked: Cleanliness, room comfort
We had a great experience
Stayed 2 nights in Aug 2021
Response from Miguel Duran, General Manager on 28 Sept 2021
Thank you so much for taking time to provide us with your feedback! We hope to see you again in Albuquerque!

2/10 Terrible

Verified traveller

Travelled with partner
Stayed 1 night in Jul 2021
Response from Miguel Duran, General Manager on 28 Sept 2021
Thank you so very much for sharing feedback regarding your experience. We are disappointed to see that your stay with us was less than satisfactory. Please feel free to reach out to me regarding your past stays or future visits. Our goal is to make your stays absolutely perfect! Safe travels!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel to stay in the area. Close to restaurant, stores, gas station, community park, etc.
Stayed 6 nights in Jul 2021

10/10 Excellent

Maya R

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jul 2021

2/10 Terrible

CLAUDIA

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
I loved the overall feeling and quietness , of the outside.. now with that being said.. the hallway was noisey. once you were in the hallway you could hear it all. But once we were in our room it was quiet. The AC control was cracked and the elevator was tagged. Among other places you could tell they covered up.
Stayed 1 night in Jun 2021

8/10 Good

Arin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Margaret

Business traveller
Liked: Room comfort
Our smoke detector in one of the rooms had a wash cloth with a rubber band covering it. There was also a red tinge stain in the bathtub.
Stayed 1 night in May 2021

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021