住宿正面 (夜晚)

河岸渡假村的評價

3.5 out of 5
河岸渡假村
17 Holland Street, Alexandria Bay, NY

評價

8.4

很好

10 分評分,優異;1002 則評價中有 439 則" "
8 分評分,不錯;1002 則評價中有 353 則" "
6 分評分,一般;1002 則評價中有 131 則" "
4 分評分,欠佳;1002 則評價中有 54 則" "
2 分評分,很差;1002 則評價中有 25 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Dawei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
還好
還好,酒店有些陳舊,不過挺舒服
於 2019 年 6 月住了 2 晚

8/10 不錯

NIEN TZU

讚好:職員與服務和住宿狀況
有提供暖氣還不錯
於 2018 年 6 月住了 1 晚
BillieC 於 2018年7月6日的回應
Thank you for your review. We hope to see you again in the future.

4/10 欠佳

David

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
The towels were washed but grey and old...room key didn't work ....4 times I had to go to front desk for a new key... The dirt and dust behind the murphy bed was inexcusable
於 2024 年 5 月住了 2 晚

6/10 一般

Cherine

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
I usually don't write negative reviews however this one needs to be done, I will start by the positive stafe are really nice and friendly and I feel sorry for them working in such a place ! The hotel needs a massive renovation, and some hygiène standards implemented, bed sheets didn’t smell fresh and had hair ! and towels look grayish not sure if any detergent or clorine was used to wash them, the bathroom wasn't clean we couldn't even shower as the bathtub had stains, balcony full of spiders and insects. Not to mention the dust on the old furniture matresses and pillows need a revamp too. The swimming pool and Jaccuzzi were out of order ! Deluding google pictures of an outdoor pool that no longer exits, you have to visit the official hotel website to read ( outdoor pool permanently closed) we didn't try to eat at the hotel. I wouldn't stay there again unless this hotel is fully renovated.
於 2024 年 5 月住了 1 晚

10/10 優異

Janet

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel, very clean, convenient location, friendly and attentive staff.
於 2024 年 5 月住了 4 晚

10/10 優異

Cindy

於 2024 年 5 月住了 1 晚
Front Desk Manager 於 2024年5月16日的回應
Hello Cindy, Thank you for taking the time to review your stay. Regards, Tara

8/10 不錯

Cristin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Front Desk Manager 於 2024年5月13日的回應
Hello Cristin, Thank you for taking the time to review our property. Regards, Tara

10/10 優異

Amy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 5 月住了 3 晚
Front Desk Manager 於 2024年5月6日的回應
Hello Amy, Thank you for taking to time to post a review. We're glad you enjoyed your stay with us! Regards, Tara B.

8/10 不錯

Ann

家人同遊
讚好:職員與服務
Dated but the staff is very friendly and the location and views are beautiful.
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月29日的回應
Hello Ann, Thank you for taking the time to post a review. Also, we appreciate the kind words about the hotel staff. Regards, Tara B.

10/10 優異

James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
it was a very nice place.
於 2024 年 4 月住了 2 晚
Front Desk Manager 於 2024年4月29日的回應
Hello James, Thank you for taking the time to post a review. Regards, Tara B.

10/10 優異

Sarah (RICHMOND HILL)

於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年5月11日的回應
Hello Sarah, Thank you for taking the time to review your stay. Regards, Tara

10/10 優異

mike

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
easy to get to and a very nice place to stay
於 2024 年 3 月住了 2 晚
Front Desk Manager 於 2024年4月22日的回應
Hi Mike, Thank you for taking the time to review our property. Regards, Tara B.

6/10 一般

Colleen (Clifton Park)

家人同遊
讚好:職員與服務
Weve been coming to the riveredge for about 25 years. We are disappointed that it hasn't been updated much if at all over the years. Our room was directly over the compressor on the bonnie castle side so sitting on our deck we couldn't hear each other talking. Beds uncomfortable. Staff is always nice.
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月15日的回應
Hello Colleen, Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities. Thank you for your kind words in regard to staff. Sincerely, Tara

8/10 不錯

Jim

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Front Desk Manager 於 2024年4月16日的回應
Hello Jim, Thank you for taking the time to review your stay. Regards, Tara

8/10 不錯

Marji

家人同遊
讚好:整潔度、職員與服務和設施服務
The view is very beautiful, the bed was very comfy, room was clean, the staff are very nice, and the gift shop is well stocked. The only thing we didn’t like was the pool room had giant windows looking into the restaurant. So half of the restaurant could see you swimming while they’re eating. The place could also use some updating. Other than that it was a really nice stay.
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月15日的回應
Hello Marji, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had an overall great time and experience with our hotel and team members. In addition, thank you for providing feedback on the pool area. We will look into ways to improve the privacy. Regards, Tara

10/10 優異

Thomas

家人同遊
讚好:設施服務
Beautiful view, walking distance to everything
於 2024 年 4 月住了 2 晚
Front Desk Manager 於 2024年4月19日的回應
Hello Thomas, Thank you for taking the time to post a review. Regards, Tara

10/10 優異

Samuel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful, even though the hotel was completely booked for the solar eclipse.
於 2024 年 4 月住了 2 晚
Front Desk Manager 於 2024年4月10日的回應
Hi Samuel, Thank you for your kind words. Hoping to see you again soon. Regards, Tara B.

8/10 不錯

Meg

伴侶同遊
讚好:整潔度和職員與服務
Beautiful river edge views for an older facility. We were there for eclipse 2024.Rooms are a good size, quiet in the evenings. Dining room was decent. Pool is smallish with no change rooms. The property is well maintained but with dated decor. A good location for the area
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月10日的回應
Hi Meg, Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Riveredge Resort Hotel. Regards, Tara B.

10/10 優異

Kristopher

讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel itself is dated, with the last renovation in the early 90's, perhaps? It has been a while since I've stayed in a place with a land line in the bathroom. But everything is clean, the beds are very comfortable, and the staff is great. It's off season, so much of the town is in not open yet, but I'd stay at the Riveredge for future trips. The area is beautiful.
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月8日的回應
Thank you for your feedback Kristopher. We’d love to host you the next time you visit Riveredge Resort Hotel. Share our location with your friends and family as well.Regards, Tara B.

10/10 優異

Thomas

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff at the front desk are great
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月8日的回應
Hi Thomas,Thank you for your kind words. Hoping to see you again soon. Regards, Tara B.

6/10 一般

Paul

讚好:職員與服務
於 2024 年 3 月住了 2 晚
Front Desk Manager 於 2024年3月26日的回應
Hello Paul, Thank you for taking the time to review our property. Regards, Tara

10/10 優異

Mackenzie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Second time I've been here, great place to stay in Alexandria Bay. The staff is very friendly the rooms are clean. I did not use the pool facilities but it looked clean. My only complaint which happened both times is the water in the showers take forever to heat up and its not very hot when it does both times I was on the second floor. Other than that its a great place
於 2024 年 3 月住了 2 晚
Front Desk Manager 於 2024年3月24日的回應
Hello Mackenzie, Thank you for taking the time to post a review of our property. Your feedback helps us improve services. Regards, Tara

10/10 優異

Derek

讚好:整潔度、職員與服務和住宿狀況
Love it
於 2024 年 3 月住了 1 晚
Front Desk Manager 於 2024年3月24日的回應
Hi Derek,Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Riveredge Resort Hotel. Regards, Tara

10/10 優異

Eric

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
it is a beautiful property and the staff is top notch. the restaurant staff is amazing!
於 2024 年 3 月住了 2 晚
Front Desk Manager 於 2024年3月24日的回應
Hello Eric, Thank you for taking the time to review your stay at Riveredge Resort Hotel. I’m glad to hear that our staff made your experience memorable and that you enjoyed all of the amenities we offer. I will pass on your compliments about the Riverwatch Staff. Regards, Tara

10/10 優異

Timothy (Panama city beach)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Walking distance to hospital where I work
於 2024 年 3 月住了 1 晚
Front Desk Manager 於 2024年3月19日的回應
Hello Timothy, Thank you for posting a review. Regards, Tara B.

10/10 優異

Christopher

讚好:職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Front Desk Manager 於 2024年3月4日的回應
Hello Christopher, Thank you for taking the time to review our property. Regards, Tara B.

8/10 不錯

Jean

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice
Nice place with older decor. View is priceless !
於 2024 年 2 月住了 2 晚
Front Desk Manager 於 2024年2月26日的回應
Hi Jean, Thank you for your kind words. Hoping to see you again soon. Regards, Tara B.

10/10 優異

Emily

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good experience, upgrade needed
Enjoyed our stay at Riveredge, Valentine's Day specials at the restaurant and live music at the bar. The view of Boldt Castle from our balcony with the snow falling was lovely. The room was clean and the bed was comfortable. The heating could use upgrading as it was loud and inconsistent.
於 2024 年 2 月住了 1 晚
Front Desk Manager 於 2024年2月26日的回應
Hi Emily, Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Riveredge Resort Hotel. Regards, Tara B.

6/10 一般

Randolph

多人同遊
讚好:職員與服務和設施服務
不滿:住宿狀況
The property is showing its age. The beds are comfortable but the mattresses have seem better days. The hardwood floors are a wonderful touch, beats dirty carpeting any day. The shower heads desperately need replacing...it was reminiscent of showering with an old hose. The staff were friendly & helpful,but the dining/bar room could have been open later. The room rate was fair for the time of year, but theres no way the property was worth what thay are looking for during the high seasons
於 2024 年 1 月住了 1 晚
Front Desk Manager 於 2024年2月16日的回應
Hello Randolph, Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and have directed them to the appropriate department (s). In addition, thank you for finding our staff friendly and hospitable during your stay. Regards, Tara B.

10/10 優異

Rabih

於 2023 年 12 月住了 1 晚
Front Desk Manager 於 2024年2月16日的回應
Hello Rabih, Thank you for taking the time to review our hotel. Regards, Tara B.

8/10 不錯

Glenn

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Stayed here many times . Beautiful location . nice property but starting to show its age could use some updating and repairs .
於 2023 年 11 月住了 2 晚
Front Desk Manager 於 2023年12月4日的回應
Hello Glenn, Thank you for giving your feedback we truly appreciate this. Moreover, we are glad to hear you enjoy our quaint town. Regards,Tara B.

4/10 欠佳

真實旅客

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
The restaurant and bar were fantastic. Great view from our room. Not clean. There was old coffee grounds in the coffee pot from previous guests. There was absolutely no hot water. It was so loud on our floor and above us. We used to love staying here unfortunately it has gone down hill.
於 2023 年 11 月住了 2 晚
Front Desk Manager 於 2023年11月21日的回應
Dear Robert,We appreciate you taking the time to write this review. I apologize for the negative experience you had during your stay. This does not come anywhere near our standards of service. I am really sorry to hear that you were disappointed with our housekeeping! We do realize the importance of a clean room, especially when you’re travelling. We assure you that your feedback is shared with our housekeeping department. Robert, we want to assure you that we are taking the appropriate measures to address the issues. Moreover, I'm glad to hear that you enjoyed the RiverWatch (bar/restaurant). It's great to know that we are on the right track with our dining. Again please allow me to express my apologies on behalf of all of us at Riveredge Resort Hotel. It is our hope that you will give us the opportunity to better serve you in the future. Regards, Tara

10/10 優異

Mark

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Front Desk Manager 於 2023年11月17日的回應
Hello Mark, Thank you for taking the time to review our hotel. Regards, Tara

10/10 優異

Karen

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hitel
Nice location, nice amenities, staff very helpful
於 2023 年 11 月住了 2 晚
Front Desk Manager 於 2023年11月17日的回應
Hello Karen, Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at Riveredge Resort Hotel. Regards,Tara

2/10 很差

Karen

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Don't Stay Here
BED BUGS!!!
於 2023 年 10 月住了 2 晚
Front Desk Manager 於 2023年11月17日的回應
Hello Karen, Thank you for reaching out to our guest services to report a potential issue with your room. We take all grievances seriously and do our due diligence to investigate. Furthermore, like other quality, vigilant hotels, we have a preventative maintenance program to prevent bed bug outbreaks and promptly reported this to our pest control contractor for a swift remedy.Regards, Tara

10/10 優異

Gina

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We enjoyed our stay immensely. The lounge had awesome entertainment and the food was superb. Our view was phenomenal!
於 2023 年 10 月住了 1 晚
Front Desk Manager 於 2023年10月30日的回應
Hello Gina, Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at Riveredge Resort Hotel. Our hotel aims to provide a truly unique experience, and we are thrilled that we can exceed your expectations. We look forward to welcoming you back to our hotel in the future.Regards, Tara

8/10 不錯

mary

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
loved the view
於 2023 年 10 月住了 3 晚
Front Desk Manager 於 2023年10月26日的回應
Hello Mary, Thank you for choosing the Riveredge Resort Hotel and for taking the time to post a review. Regards, Tara

8/10 不錯

William

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay
Good overall stay for the money. Will definitely stay again.
於 2023 年 10 月住了 2 晚
Front Desk Manager 於 2023年10月26日的回應
Hello William, Thank you for posting a review. We are glad you enjoyed your stay. We look forward to welcoming you back in the future. Regards, Tara

6/10 一般

Lawrence

家人同遊
讚好:整潔度
不滿:住宿狀況
They rented us the room and they knew the hot water in that part of the building was not working. No showers!
於 2023 年 10 月住了 2 晚
Front Desk Manager 於 2023年10月26日的回應
Hello Lawrence, Thank you for taking the time to post a review. Your feedback helps us do better. We're looking into this issue and hope to resolve it promptly and accurately. Regards, Tara

8/10 不錯

Mark

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Needs hallway update of carpeting and paint . Great location . Can walk to everything. Place was very clean. Staff was excellent.
於 2023 年 10 月住了 2 晚
Front Desk Manager 於 2023年10月26日的回應
Hello Mark, Thank you for the feedback. We are glad you enjoyed your stay. Regards, Tara

10/10 優異

Janet

家人同遊
讚好:設施服務
We had a great stay, but it was pricey.
於 2023 年 9 月住了 1 晚
Front Desk Manager 於 2023年10月21日的回應
Hello Janet, Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at Riveredge Resort Hotel. Regards, Tara

8/10 不錯

Patti

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff very helpful. Nice location
於 2023 年 10 月住了 2 晚
Front Desk Manager 於 2023年10月16日的回應
Hello Patti, Thank you for taking the time to post a review. I am pleased to hear our staff was able to make your stay memorable. Regards, Tara

10/10 優異

Nichole

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Super clean and super friendly, great area
於 2023 年 10 月住了 1 晚
Front Desk Manager 於 2023年10月16日的回應
Hello Nichole, Thank you for choosing Riveredge Resort Hotel and taking the time to post a review. I'm glad our staff were able to make your stay enjoyable. Regards, Tara

8/10 不錯

john J

讚好:職員與服務
View of river
於 2023 年 10 月住了 2 晚
Front Desk Manager 於 2023年10月16日的回應
Hello John, Thank you for taking the time to post a review. Regards, Tara

8/10 不錯

Thomas

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel, a little bit older but clean and staff very helpful and friendly Food was very good! View is very nice!
於 2023 年 10 月住了 1 晚
Front Desk Manager 於 2023年10月16日的回應
Hello Thomas, Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at Riveredge Resort Hotel. Our goal is always to exceed your expectations! Regards, Tara

10/10 優異

Judith

家人同遊
讚好:整潔度和職員與服務
This is the second visit to Riveredge. Liked some of the up dates. However mattresses and rugs need to be replaced. Mattress was terrible and rugs were filthy.
於 2023 年 10 月住了 1 晚
Front Desk Manager 於 2023年10月16日的回應
Hello Judith, Thank you for your feedback. We are glad you like the updates thus far. Please do follow us on Facebook; to catch any sneak peaks of refreshment projects. Regards, Tara

8/10 不錯

Mhadevi

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love Alex Bay! This community is awesome! Riveredge is right on the water and we could see Boldt castle from our room. The rooms are dated but clean. The staff are friendly. I would definitely recommend and stay here again. Food was good for dinner, did not like breakfast.
於 2023 年 10 月住了 3 晚
Front Desk Manager 於 2023年10月16日的回應
Hello Mhadevi, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we can exceed your expectations. We look forward to welcoming you back to our hotel in the future.Regards, Tara

8/10 不錯

Kathleen

於 2023 年 10 月住了 1 晚
Front Desk Manager 於 2023年10月30日的回應
Hello Kathleen, Thank you for taking the time to review us. Regards, Tara

8/10 不錯

Michael

讚好:整潔度、職員與服務和客房舒適度
Nice stay at a nice hote.
Hotel is nice and close enough to the center of Alex Bay and the boat tours. We loved the hardwood (simulated) floors as we are very much done with hotel carpets. Our room was quiet which may be partly due to it being off-season. The bathroom facilities are aging especially sink, shower, and drains. The restaurants were great with reasonable, maybe also off-season, prices and large portions. We also enjoyed the nightly singer/guitarists in teh bar.
於 2023 年 10 月住了 2 晚
Front Desk Manager 於 2023年10月16日的回應
Hello Michael, Thank you for taking the time to post a review. We are happy to hear wonderful feedback on the updated flooring. Moreover, I will pass along your recommendation on the bathroom facilities. Furthermore, I’m so glad to hear that you enjoyed our food and service. We look forward to welcoming you back. Regards, Tara

2/10 很差

Elizabeth

家人同遊
讚好:整潔度
不滿:職員與服務和住宿狀況
The room was not ready until 3:30 pm. And there is another guess that was staying next to our room that has the tv (news) all day long and all night on with loud volume. There is no phone in our room to let the receptionist know about the inconvenience. The room was clean, but for the price charged, this should be better staying experience. The only good thing is the location is close to restaurant and the boat tour. But sleeping poorly so I will not be coming back to this hotel. Not recommended at all.
於 2023 年 10 月住了 1 晚
Front Desk Manager 於 2023年10月8日的回應
Hello Elizabeth, Thank you for your feedback. Please note our standard check-in time is 4:00pm. However, we do grant early check-ins based on hotel availability. Furthermore, I am sorry to hear that one of the room phones was in-operable. I will notify our maintenance department so that it can be corrected. In addition, our apologies for the excessive noise from neighboring guests. We do welcome guests to report any issues, whether it be noise or maintenance issues. It is always our goal to provide our guests with a relaxing stay. Again, our apologies for the inconveniences you experienced during your stay. Regards, Tara B.