Requested a late check out at time of booking and when checked in, no acknowledgment when booked, and at check in was told ask in morning. This defeated the purpose of late check out, so I got up in the morning went to find a staff member told be told this should’ve been requested last night, furious was an understatement, and to top it off they still charged the late checkout £10 fee. Also only 2 of 4 lights worked in the room. I understand the chain is basic, and this generally is suitable for what are usually a bed for sleep as we are working bizarre hours, but this was lower than basic.