「I was very disappointed with the way our checkout was handled.
First, the hotel charged us for a “soiled towel.” Towels are provided for normal guest use, and naturally they can become soiled during a stay. Unless a towel was permanently damaged beyond normal laundering, I do not understand why a guest should be charged for it.
Attached pic front desk shared us
Second, although breakfast was represented as complimentary, we were charged 22 quetzales for an additional lemonade. I paid with 100...
「We loved it here! The views, room, and building were beautiful! Loved having breakfast, restaurant, and bar option at hotel. Rooms had adjustable air conditioning (very important to us for sleeping in cold at night). Our room windows were directly next to a street/sidewalk. We had to keep them closed all the time for privacy, so lighting in room was eh. Staff were very friendly. We are from the U.S. and no staff spoke any English, so we had to fully communicate through Google Translate. This can...