"The cottage has everything a family needs but the communications around check-in was very poor and hotels.com's customer service was unwilling to provide any assistance. I would have thought some level of quality control helped justify hotels.com's commission. Either way, the cottage is managed by the building next door and this is where you need to go to collect the key. "
"This is my second time to stay in this hotel, the buffet dinner and breakfast are really nice. And I like the ski and ski out and public bath, except no one to tidy the room every day"