City view
Check availability

Reviews of Leonardo Hotel Amsterdam City Center

4 out of 5
Leonardo Hotel Amsterdam City Center
Tesselschadestraat 23, Amsterdam

Reviews

7.8

Good

Rating 10 - Excellent. 301 out of 1001 reviews" "
Rating 8 - Good. 417 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Barbara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited amenities, tiny room with a slit window, run down appearance, dreadful breakfast buffet, noise from other room tv, no option for coffee in room except instant powder, cracked tile in shower, . The only good thing was location, but there are plenty of other hotels in that area.
Stayed 4 nights in Apr 2024
Response from ET on 30 Apr 2024
Dear Barbara,First of all thank you for staying with us and for taking the time to share your experience. I am sorry to hear that you experienced some noise, my apologies for this. Please do not hesitate to contact the reception next time to see if there is anything we can do for you. Nevertheless I am happy to see that you enjoyed your overall stay.We hope to welcome you again. We also shared your review with our staff in order to mention your concerns and to improve constantly.Warm regards, Team Leonardo

10/10 Excellent

Andrew, Los Angeles

Stayed 1 night in Mar 2024
Response from ET on 30 Apr 2024
Dear Andrew,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel!Warm regards, Team Leonardo

8/10 Good

Nancy

Stayed 2 nights in Apr 2024
Response from ET on 30 Apr 2024
Dear Nancy,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel!Warm regards, Team Leonardo

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have the elevator to get bags to and from the room. Stairs were convenient after bags were placed in room! Walkable to what we wanted to see and the trams/trains were easy and accessible
Stayed 2 nights in Mar 2024
Response from ET on 17 Mar 2024
Dear MarkThank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel!Warm regards, Team Leonardo

10/10 Excellent

Lou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to all attractions.
Stayed 6 nights in Oct 2023
Response from Team Leonardo City Center on 9 Jan 2024
Dear LouThank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel!Warm regards, Team Leonardo City Center

8/10 Good

Julian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Breakfast gets very crowded. Get there early.
Stayed 2 nights in Dec 2023
Response from Team Leonardo on 13 Feb 2024
Dear Julian,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel! Warm regards,

8/10 Good

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great! Able to walk or take the tram easily. We liked the number of cozy restaurants near by. Staff was friendly, only slight minus was we tried to check in a bit earlier but couldn’t. Our morning arrival with 9 hours jet lag was tiring.
Stayed 3 nights in Nov 2023
Response from Team Leonardo on 7 Dec 2023
Dear Patrice,Thank you very much for your great review. We are very grateful that we could welcome you in our Hotel. It is always nice to get such a great review like this that is a nice motivation for our whole team. We would be delighted to welcome you again and to be your host. We wish you all the best and hope to see you soon! Warm regards,

10/10 Excellent

Renata

Very friendly staff, great location and room was very clean.
Stayed 1 night in Oct 2023
Response from Leonardo on 2 Nov 2023
Dear Renata , Thank you very much for your great review. We are very grateful that we could welcome you in our Hotel. It is always nice to get such a great review like this that is a nice motivation for our whole team. We would be delighted to welcome you again and to be your host. We wish you all the best and hope to see you soon! Warm regards, Team Leonardo

10/10 Excellent

DMITRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excelent)
Stayed 1 night in Sep 2023
Response from Team Leonardo on 12 Oct 2023
Dear Dmitro,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel! Warm regards,

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2 star Maybe in Amsterdam!
Hotel staff was amazing, especially the lady in the breakfast area first rate and a very hard worker. Condition of hotel for the Leonardo Chain was terrible! Carpet and floors in terrible condition! Way overpriced for size of room. Location was excellent/ Breakfast was worth it! Room tiny! So many excellent choices in Amsterdam! Staff amazing! Clean up the hotel!
Stayed 5 nights in Oct 2023
Response from Team Leonardo on 12 Oct 2023
Dear Andrew, Thank you so much for your open and constructive review. We are happy that you felt comfortable with the staff and thank you for your nice words regarding our staff. We regret that you were not happy with the condition of our hotel, we are sorry about that. We will share the feedback with the management to improve this in the future. We would be delighted to welcome you again and we wish you all the best. Kind regards

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Bathroom had mold. The hotel looked rundown.
Stayed 2 nights in Jul 2023
Response from Team Leonardo on 23 Aug 2023
Dear Mary,Thank you very much for taking the time to answer this survey after you stay at the Leonardo City Center hotel Amsterdam. We are sorry to hear that we didn’t meet your expectations during your stay in our hotel. We always strive for the best experience for all our guests and it seems like we were not able to manage this during your stay. We hope we will have the chance to make up for this during a future stay. We are looking forward welcoming you again!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice hotel tucked in a neighborhood setting with lots of dining and transportation options a short walk away.
Stayed 4 nights in Jul 2023
Response from Leonardo Staff on 8 Aug 2023
Dear Shawn , Thank you for sharing your experience with us. We are so happy to hear that you had a great stay, which I gladly pass to all my colleagues. We hope to welcome you again in the future! Warm regards, Team Leonardo

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
NJ traveller
The staff was pleasant and helpful despite being very busy. Housekeeping respond quickly for my request. I see management walking around to check on things. The breakfast was very good with good variety. Location was excellent close to park and public transport and museums(walking distance). Easy to get to hotel on tram from Central station. Hotel is clearly well used and hence a little worn out. But clean and serviceable. Also tight in space but as expected for centrally located hotel in heart of city.
Stayed 6 nights in Jun 2023
Response from Leonardo Staff on 8 Aug 2023
Dear Anonymous , Thank you very much for your great review. We are very grateful that we could welcome you in our Hotel. It is always nice to get such a great review like this that is a nice motivation for our whole team. We would be delighted to welcome you again and to be your host. We wish you all the best and hope to see you soon! Warm regards, Team Leonardo

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service
Very good
Stayed 1 night in Jul 2023
Response from Leonardo Staff on 8 Aug 2023
Dear Alfred , Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel! Warm regards, Team Leonardo

8/10 Good

Rabi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but small.
Great little place. Close to food and sights. Rooms was cramped and so was the bathroom.
Stayed 4 nights in Jun 2023
Response from Leonardo Staff on 25 Jun 2023
Thankyou for the review and feedback!

8/10 Good

Rabi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for short stays
Great hotel. Nice location, Close to many shops and restaurants. Staff was very friendly. Only gripe would be the rooms and bathrooms are small. Quite cramped.
Stayed 2 nights in Jun 2023
Response from Leonardo Staff on 25 Jun 2023
Thankyou for the feedback!

10/10 Excellent

Charmaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great location
Very friendly and helpful staff. The location was amazing!
Stayed 1 night in Jun 2023
Response from Leonardo Staff on 25 Jun 2023
Thankyou for staying with us! we appreciate your feedback.

6/10 Okay

Delwyn, Orillia

Travelled with partner
Liked: Property conditions & facilities
It was larger than most rooms I’ve stayed at in Europe which was nice. We thought it was a great location, in the past we have been further from the city centre. House keeping was the only drawback for us. We had to take towels from the house keeping cart in the hall almost daily. Sheets were not changed out ever. Shampoo bottle was empty when we arrived and remained empty for our whole visit. We also borrowed the broom to do our own sweeping.
Stayed 7 nights in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Very nice overall, great breakfast, but small room and no towels when we got the room.
Stayed 1 night in May 2023
Response from Leonardo Staff on 7 Jun 2023
Dear Michael , Thank you very much for your great review. We are very grateful that we could welcome you in our Hotel. It is always nice to get such a great review like this that is a nice motivation for our whole team. We would be delighted to welcome you again and to be your host. We wish you all the best and hope to see you soon! Warm regards, Leonardo Staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Stairs, 6” to get around bed to bathroo
Room353 is very hard to get around bed. Please remove the desk to make it safe. The beam in the shower is hard to avoid. Steps in and out of hotel and after exiting elevator were unexpected and a challenge.
Stayed 1 night in May 2023
Response from Team Leonardo on 26 May 2023
Dear Anonymous,Thank you for sharing your experience with us. We are so happy to hear that you had a great stay and thank you for your feedback regarding room 353. We hope to welcome you again in the future! Warm regards,

2/10 Terrible

Natalie

Disliked: Cleanliness, property conditions & facilities
I like the location. I didn't like my initial room given to me wasn't clean. The second room, the bathroom, had mildew in the shower, on the shower floor, and on the walls.
Stayed 1 night in May 2023
Response from Team Leonardo on 26 May 2023
Dear Natalie,Thank you for your review. We are sorry to hear that your experience did not match your expectations. We are always looking for ways to improve and from your review I definitely understand that we need to work on some things. We take your concerns serious and we will share this with the whole team to improve! Warm regards -

10/10 Excellent

Maureen

Stayed 1 night in May 2023
Response from Team Leonardo on 26 May 2023
Dear Maureen,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel! Warm regards,

2/10 Terrible

Yaniv

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't reading on time 2 hour's late
Stayed 1 night in May 2023
Response from Team Leonardo on 26 May 2023
Dear Yaniv,Thank you for your review. We are sorry to hear that your experience did not match your expectations. We are always looking for ways to improve and from your review I definitely understand that we need to work on some things. We take your concerns serious, and we will share this with the whole team to improve! Warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
One day with no hot water. Safety lock on door broken. Breakfast worth buying. Few local breakfast options
Stayed 2 nights in May 2023
Response from Team Leonardo on 26 May 2023
Dear Anonymous,Thank you for your feedback It is such a pleasure to read that you were pleased with the breakfast.Thank you so much for bringing this to our attention. We are sorry to hear that you had no hot water one day and that the safety lock was broken. We have shared this with the technical service to improve this in the future! We would be delighted to welcome you again, we wish you all the best.Kind regards

10/10 Excellent

Jeff, Alliance

Stayed 2 nights in Apr 2023
Response from Team Leonardo on 26 May 2023
Dear Jeff,Thank you so much for your great rating! We are happy that you had a great stay. We hope to welcoming you soon, we wish you all the best.Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Team Leonardo on 6 Apr 2023
Thank you for your review. We are happy to hear that you're satisfied with your stay!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Team Leonardo on 20 Mar 2023
Dear Nicholas, Thank you so much for taking a moment to write this review. We are very happy to read that you had a great stay in our hotel! We hope we may welcome you again in our hotel soon again! Warm regards,

10/10 Excellent

Sameh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Excallant
Stayed 1 night in Mar 2023
Response from Team Leonardo on 20 Mar 2023
Dear Sameh,Thank you so much for taking a moment to write this review. We are very happy to read that you had a great stay in our hotel! We hope we may welcome you again in our hotel soon again! Warm regards

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, particularly from reception and (mostly) at breakfast. Good location for transport, handy for Rijksmuseum and Vondel park. The lighting in room 151 wasn't good; with the curtains closed and all the black-shaded lights on it was too dim for dressing. The radiators are wastefully behind the curtains, themselves not easy to draw. What is the point of the silenced tv at breakfast? No one watched it or could listen. The flickering screen was distracting.
Stayed 7 nights in Feb 2023
Response from Leonardo Staff on 25 Feb 2023
Dear Valerie,Thank you for sharing your experience with us. We are so happy to hear that you had a great stay, which I gladly pass to all my colleagues. We hope to welcome you again in the future! Warm regards,

4/10 Poor

Rylee

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was in the basement and the bathroom had no ventilation which I think is illegal. The room stank like must and was so damp. The room was also not very clean. The staff were very kind, we told them in the morning as we were only staying the one night between travel days and we’re very tired
Response from Team Leonardo on 9 Jan 2023
Dear Rylee,Thank you very much for taking the time to answer this survey after you stay at the Leonardo City Center hotel Amsterdam. We are sorry to hear that we didn’t meet your expectations during your stay in our hotel. We always strive for the best experience for all our guests and it seems like we were not able to manage this during your stay. We hope we will have the chance to make up for this during a future stay. Please feel free to contact me right away if you have any further questions or when you are visiting Amsterdam again in the future. We are looking forward welcoming you again!

10/10 Excellent

Patricia

Response from Team Leonardo on 10 Nov 2023
Dear Patricia,Thank you so much for your 5 stars!! We are so happy that you felt comfortable with us. And that you had a great time in Amsterdam it’s a beautiful city. We are happy if we know our guest are happy. We would be delighted to welcome you again, we wish you all the best. Warm regards,

8/10 Good

Tatyana, Orange

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. The staff is very nice. The room was a bit on the smaller side, but we had a great balcony.
Stayed 3 nights in Nov 2022
Response from Leonardo Staff on 20 Nov 2022
Dear Tatyana,Thank you very much for your great review. We are very grateful that we could welcome you in our hotel. It is always nice to get such a great review like this that is a nice motivation for our whole team. We would be delighted to welcome you again and to be your host. We wish you all the best and hope to see you soon! Warm regards,

10/10 Excellent

Gonzalo, CHARLOTTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property.
Response from Leonardo Staff on 7 Nov 2022
Dear Gonzalo, Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel! Warm regards,

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t stay here.
Response from Team Leonardo on 7 Nov 2022
Dear Andrew,Thank you very much for taking the time to answer this survey after you stay at the Leonardo City Center hotel Amsterdam. We are sorry to hear that we didn’t meet your expectations during your stay in our hotel. We always strive for the best experience for all our guests and it seems like we were not able to manage this during your stay. We hope we will have the chance to make up for this during a future stay. Warm regards,

6/10 Okay

Sue

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay in room 5 right next to front door/reception. Did not sleep at all as people coming in and out of front door all night, very big door which slammed shut very loudly. Also as on ground floor, people smoking and talking outside our bedroom window. Lovely staff did offer us breakfast but we had an activity booked.
Stayed 1 night in Oct 2022
Response from Leonardo Staff on 28 Oct 2022
Dear Sue,First of all thank you for staying with us and for taking the time to share your experience. I am sorry to hear that you experienced some noise, my apologies for this. Please do not hesitate to contact the reception next time to see if there is anything we can do for you. Nevertheless I am happy to see that you enjoyed your overall stay.We hope to welcome you again. We also shared your review with our staff in order to mention your concerns and to improve constantly.Warm regards, Anna Pruijn – General Manager

10/10 Excellent

Sophia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Staff was friendly and helpful.
Stayed 5 nights in Oct 2022
Response from Leonardo Staff on 22 Oct 2022
Dear Sophia,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel!Warm regards, Anna Pruijn – General Manager

10/10 Excellent

Jeffrey

Stayed 4 nights in Sep 2022

4/10 Poor

Abdenaceur

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022
Response from Team Leonardo on 2 Oct 2022
Dear Abdenaceur,Thank you so much for your great 4 stars we are happy that you had a great stay. We hope to welcoming you soon, we wish you all the best.Kind regards,

10/10 Excellent

jonathan

Stayed 5 nights in Sep 2022
Response from Aeloine on 22 Sept 2022
Dear Jonathan,Thank you very much for your nice review! We are happy to hear you had a great stay with us and look forward welcoming you again!Kindest Regards,Team Leonardo

8/10 Good

martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean ..lovely staff and relatively close to a few bars etc..but no bar in hotel
Stayed 2 nights in Aug 2022
Response from Leonardo Staff on 3 Sept 2022
Dear Martin,Thank you so much for taking a moment to write this review. We are very happy to read that you had a great stay in our hotel! We hope we may welcome you again in our hotel soon again! Warm regards,

4/10 Poor

Marcus

Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from Aeloine on 9 Aug 2022
Dear Marcus, We feel bad to hear you didn't had the stay you expected to have. Please always come to the front desk if there is anything not in order. We always like to solve issues straight away. Please let us know what we can do! Kindest Regards, Team Leonardo

6/10 Okay

mariafernanda, Candiac

Liked: Staff & service
Stayed 4 nights in Jul 2022

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near the action and access to transportation but located on a quiet street.
Stayed 7 nights in Jun 2022
Response from Aeloine on 30 Jun 2022
Dear Dana, Thank you for your review. We are happy to hear you had a great stay with us and look forward to welcoming you in the future! Warmest Regards, Team Leonardo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Aeloine on 30 Jun 2022
Dear guest, Thank you for rating us with a 10! We look forward welcoming you next time! Kindest Regards, Team Leonardo

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a cozy room on the 3rd floor, with an interesting roof line and windows you could open that looked out on the neighborhood. The breakfast was very nice, with lots of good food available. The location is wonderful: close to Vondelpark, the Rijksmuseum, canal boat rides and restaurants.
Stayed 2 nights in Jun 2022
Response from Aeloine on 19 Jun 2022
Dear Elizabeth, Thank you for your review. We are happy to hear you enjoyed your stay with us and were pleased with the breakfast and our location! We look forward welcoming you again next time! Kind Regards, Team Leonardo

6/10 Okay

Diana

Business traveller
Disliked: Staff & service, amenities
The location was very good, the property was old, the rooms were small, the elevator was broken. Expedia advertises this hotel as a 4-star property. I believe that the accurate star rating should be 2,5 stars - at the most.
Stayed 3 nights in Jun 2022
Response from Aeloine on 13 Jun 2022
Dear Diana, Thank you for staying with us. We feel bad to hear your stay didn't happen as expected. Our apologies for this. We would love to be in contact with you and always strive to solve issues right away. Warm Regards, Team Leonardo

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was dark, but breakfast was good and staff was friendly and helpful
Stayed 1 night in Jun 2022
Response from Aeloine on 13 Jun 2022
Dear Elizabeth, Thank you for your review. We are happy you enjoyed your overall stay with us and were happy with the breakfast and our staff! We look forward to welcoming you again in the future! Kind Regards, Team Leonardo

8/10 Good

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood. Reasonable hotel, small rooms, front desk staff ok.
Stayed 2 nights in May 2022
Response from Aeloine on 13 Jun 2022
Dear William, Thank you for your review. We are happy you enjoyed your overall stay with us and were happy with the location and our staff! We look forward to welcoming you again in the future! Kind Regards, Team Leonardo

6/10 Okay

TRACIE

Travelled with family
Small & decent
The lobby area was nice. The carpet upstairs was dirty. The room was small and dark w a slanted ceiling making it even smaller. The bed was comfortable. Shower very small but hood water pressure and water was hot.
Stayed 4 nights in May 2022
Response from Leonardo Staff on 16 May 2022
Dear Tracie, Thank you so much for your feedback, we are happy that you had a good stay. We hope to welcoming you soon, we wish you all the best. Kind regards

6/10 Okay

Corrie

Stayed 1 night in May 2022
Response from Team Leonardo on 16 May 2022
Dear Corrie, Thank you so much for your feedback, we are happy that you had a good stay. We hope to welcoming you soon, we wish you all the best. Best regards,