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Reviews of Leonardo Royal Hotel Amsterdam

4 out of 5
Leonardo Royal Hotel Amsterdam
Paul van Vlissingenstraat, Amsterdam, North Holland

Reviews

8.6

Excellent

Rating 10 - Excellent. 332 out of 664 reviews" "
Rating 8 - Good. 240 out of 664 reviews" "
Rating 6 - Okay. 55 out of 664 reviews" "
Rating 4 - Poor. 23 out of 664 reviews" "
Rating 2 - Terrible. 14 out of 664 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis, Villa Rica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place! The staff were excellent and so helpful with all our questions. The rooms were clean & nice with a refrigerator & coffee. The restaurant was great & the bar was perfect! We would hang out in the lobby/bar area each night for a drink and to relax. I would definitely stay at this hotel next time in Amsterdam!
Stayed 4 nights in Mar 2024
Response from Team Leonardo Royal Hotel Amsterdam on 8 Apr 2024
Dear Dennis,Thank you for your fantastic review! We're delighted to hear that you had such a great experience at our hotel. It's wonderful to know that our staff was excellent and helpful, the rooms were comfortable and well-equipped, and that you enjoyed our restaurant and bar. We're glad you found the lobby/bar area a relaxing spot. We can't wait to welcome you back on your next visit to Amsterdam!Warm regards,Team Leonardo Royal Hotel Amsterdam

10/10 Excellent

ZOE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for us. Metro station opposite was so handy for airport and city centre. Lovely quiet hotel with friendly staff.
Stayed 3 nights in Mar 2024
Response from Team Leonardo Royal Hotel Amsterdam on 8 Apr 2024
Dear ZOE,Thank you for sharing your experience with us. We are glad to hear that our location was convenient for you, and that you found our hotel to be quiet with friendly staff. We hope to welcome you back in the future for another pleasant stay.Warm regards,Team Leonardo Royal Hotel Amsterdam

6/10 Okay

Abby Clare

Liked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but we had electricity issue in the middle of the night and it seemed the air was turned off during the night. Also the shower did not completely drained due to unleveled floor. Otherwise the room was nice and the lobby great. Within walking distance of a metro station. Overall I would stay again as the pros outweighs the cons.
Stayed 3 nights in Mar 2024
Response from Team Leonardo Royal Hotel Amsterdam on 22 Mar 2024
Dear Carlos,Thank you for sharing your feedback with us. We apologize for the inconvenience you faced with the electricity issue and the air conditioning during your stay. Please know that we will address these issues with our maintenance team to ensure they are promptly resolved. We're glad to hear that you enjoyed the room and lobby, as well as the hotel's proximity to the metro station. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.Warm Regards,Team Leonardo Royal Hotel Amsterdam

10/10 Excellent

Andrew

Travelled with family
Loved this hotel very clean with lovely staff and facilities there was a delay in check in but the manager was extremely apologetic and provided us with free drinks for our inconvenience. Access to the city from the hotel was easy with the metro across the road.
Stayed 3 nights in Feb 2024
Response from Team Leonardo Royal Hotel Amsterdam on 23 Feb 2024
Dear Andrew,Thank you for your positive review. We are delighted to hear that you loved your stay at our hotel and appreciated our clean rooms, lovely staff, and great facilities. We apologize for the delay during the check-in process, but we are glad to know that our manager was quick to address the issue and provide you with free drinks as a gesture of apology. We are also pleased that our convenient location near the metro made it easy for you to access the city. We hope to have the opportunity to welcome you back in the future.Warm regards,Team Leonardo Royal Hotel Amsterdam

8/10 Good

Malcom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right by metro station, you can reach Central Amsterdam in 15/20 mins.
Stayed 3 nights in Feb 2024
Response from Team Leonardo Royal Hotel Amsterdam on 23 Feb 2024
Dear Malcom,Thank you for taking the time to review our hotel. We greatly appreciate your positive feedback about our convenient location near the metro station, allowing easy access to Central Amsterdam within 15 to 20 minutes.We hope you had a pleasant stay and we look forward to welcoming you back in the near future.Warm regards,Team Leonardo Royal Hotel Amsterdam

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was OK
Response from Team Leonardo Royal Hotel Amsterdam on 23 Feb 2024
Dear Percy,Thank you for taking the time to review our hotel. We are glad to hear that everything was satisfactory during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable experience.Warm regards,Team Leonardo Royal Hotel Amsterdam

10/10 Excellent

Khaledah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel for business. Close to RAI Conference Center, where I came for. Clean, large, comfortable rooms, tram station just outside, so very good in that. Nice sauna and steam room, good breakfast Inconveniences: the don't accept Cash at the property, nothing around this area, and water at restaurant very expensive. No water on the room too. Also the mini-market at the promise too expensive
Stayed 4 nights in Nov 2023

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

william

Stayed 1 night in Nov 2023
Response from Leonardo Royal Amsterdam on 18 Nov 2023
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team Leonardo Royal Amsterdam

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by a metro station, very convenient for south of the city, including the Amsterdam Arena. Rooms, breakfast, staff all good
Stayed 2 nights in Nov 2023
Response from Leonardo Royal Amsterdam on 18 Nov 2023
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team Leonardo Royal Amsterdam

10/10 Excellent

Vahideh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel with great service
I have travelled loads and this hotel was one of the best i have stayed in. The staff from the reception, management, restaurant and bar, house keeping etc were so so nice and the location, cleanliness view etc were all exceptional. Overall highly recomend and will use it again for sure
Stayed 2 nights in Nov 2023
Response from Leonardo Royal Amsterdam on 18 Nov 2023
Dear Vahideh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team Leonardo Royal Amsterdam

10/10 Excellent

Hiroaki

Stayed 3 nights in Nov 2023
Response from Leonardo Royal Amsterdam on 18 Nov 2023
Dear Hiroaki,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team Leonardo Royal Amsterdam

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Friendly and clean. Good transport links
Stayed 3 nights in Nov 2023
Response from Leonardo Royal Amsterdam on 18 Nov 2023
Dear Zoe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team Leonardo Royal Amsterdam

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Leonardo Royal Amsterdam on 18 Nov 2023
Dear Marc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team Leonardo Royal Amsterdam

10/10 Excellent

Kiara Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed every part of our stay!
Stayed 4 nights in Sep 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Kim Alexander

Disliked: Cleanliness
Stayed 5 nights in Aug 2023

8/10 Good

Aleethia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to stay in a new hotel and we loved that it was steps away from the Subway to get into the city. Clean and quiet for our stay. What we liked: Great shower, fancy elevators, steps away from public transport, provided early check in. What could be improved: A/C non existent, no hair conditioner provided.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Maarten on 21 Sept 2023
Geachte Ana,Hartelijk dank dat u de tijd heeft genomen om deze review te plaatsen. Het doet ons deugd om mee te krijgen dat u zo'n positieve ervaring met ons had. Hopelijk zien we u weer snel terug bij ons.Met vriendelijke groet,Team Leonardo Royal Hotel Amsterdam

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant to work with. The hotel was amazing. Had a great time and will be returning again.
Stayed 1 night in Aug 2023
Response from Maarten on 21 Sept 2023
Dear Dallas,Thank you for your kind words about our hotel and staff. It is always nice to hear that our guest have such a positive experience with us. We look forward to serve you once more in the near future.Kind regards,Team Leonardo Royal Hotel Amsterdam

10/10 Excellent

Harkirat

Liked: Cleanliness, staff & service, property conditions & facilities
👏
Stayed 1 night in Aug 2023
Response from Maarten on 21 Sept 2023
Geachte Harkirat,Hartelijk dank dat u de tijd heeft genomen om deze review te plaatsen. Het doet ons deugd om mee te krijgen dat u zo'n positieve ervaring met ons had. Hopelijk zien we u weer snel terug bij ons.Met vriendelijke groet,Team Leonardo Royal Hotel Amsterdam

10/10 Excellent

charles

Stayed 1 night in Aug 2023
Response from Maarten on 21 Sept 2023
Geachte Charles,Hartelijk dank dat u de tijd heeft genomen om deze review te plaatsen. Het doet ons deugd om mee te krijgen dat u zo'n positieve ervaring met ons had. Hopelijk zien we u weer snel terug bij ons.Met vriendelijke groet,Team Leonardo Royal Hotel Amsterdam

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice and modern with great service. At 23 euro the breakfast Buffett is over priced and there’s nothing else in the area…would be my only complaint
Stayed 3 nights in Aug 2023

8/10 Good

Anil

Travelled with family
Liked: Amenities
Breakfast was good .Cleaning of the room & bathroom was not good at all
Stayed 3 nights in Jul 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and very beautiful hotel. Staff made me feel welcome. I absolutely will be back. Thank you!
Stayed 1 night in Jul 2023

8/10 Good

Kenneth, Marietta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and very friendly staff. Upscale hotel in excellent condition. Breakfast is great. Onsite parking garage is very convenient, great access to public transportation and main highways. We enjoyed the night time after hours bar as well. On the negative side: The smoking area is right outside the entrance so you can’t get in and out of the hotel without inhaling second hand cigarette or marihuana smoke. Literally every time. There’s also absolutely nothing to do or see outside of the hotel area.

10/10 Excellent

Manav

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly reception
Stayed 2 nights in Jun 2023

10/10 Excellent

aleatha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The train station is literally a cross the street. Very nice lobby and bar area, extremely polite staff.
Stayed 3 nights in Jun 2023

10/10 Excellent

Nichelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Harcharan

Travelled with family and small children
Disliked: Staff & service
Customer service is bad and room clean service is bad
Stayed 6 nights in Jun 2023

10/10 Excellent

Eyal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 2 nights in May 2023

2/10 Terrible

Jacobus

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2023

6/10 Okay

Jo

Business traveller
Liked: Cleanliness
Adequate stay
I stayed for a conference. Food was OK. Location was handy for the metro, but had little else going for it.
Stayed 3 nights in May 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Super clean, great breakfast and delicious coffee ☕
Stayed 2 nights in Apr 2023

8/10 Good

L

Travelled with partner
Liked: Cleanliness, staff & service
This hotel has great access to the metro which made it easier to commute. The room I was in however was very noisy due to the lift and the prices within the bar and restaurant were very pricey. The hotel did benefit from a gym and sauna facilities however they were not used by me.
Stayed 4 nights in Apr 2023

10/10 Excellent

Aimee

Stayed 2 nights in Mar 2023

10/10 Excellent

Danette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Slow draining shower, poor response from staff
Shower drain was slow, causing bathroom to flood with just a 2-3 minute shower. Was mislead by receptionist about whether problem could be resolved.
Stayed 2 nights in Nov 2022

6/10 Okay

Seng Choon, Puchong

Travelled with family
It is in the middle of no where. But fortunately it is close to the Metro.
Stayed 3 nights in Nov 2022
Response from Team Leonardo on 21 Nov 2022
Dear Seng,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Team Leonardo

10/10 Excellent

Tayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and attentive staff and the property was great
Response from Manuel Gameiro on 9 Nov 2022
Dear Tayo,Thank you for the good rating you gave our hotel. We are glad that you enjoyed your stay with us and we hope to welcome you again soon!Kind regards,Leonardo Royal Amsterdam

10/10 Excellent

MAIDER DA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good link transport to the city centre….The gym needs more machine and the space is very small…
Stayed 4 nights in Oct 2022
Response from Manuel Gameiro on 9 Nov 2022
Dear Maider,Thank you for the good rating you gave our hotel. We are glad that you enjoyed your stay with us and we hope to welcome you again soon!Kind regards,Leonardo Royal Amsterdam

6/10 Okay

Lisa

Stayed 2 nights in Oct 2022
Response from Team Leonardo on 18 Oct 2022
Dear Lisa,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team Leonardo

10/10 Excellent

Lindsay

Liked: Cleanliness
Stayed 2 nights in Sep 2022

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best RAI Hotel
Great business hotel for RAI
Stayed 3 nights in Sep 2022
Response from Tee on 6 Oct 2022
Dear Mr. Frank, Thank you for your feedback.We are glad to hear that. We are looking forward to have you for your next staying. Best regards, Leonardo Royal Amsterdam Hotel Team

10/10 Excellent

He, portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and clean. Easy to get around.
Stayed 4 nights in Aug 2022
Response from Tee on 6 Oct 2022
Dear Mr.Mrs. He, Thank you very much for your feed back.We are glad to hear that you had a good experience during your stay.We are looking forward for your next stay with us. Best regards, Leonardo Royal Hotel Amsterdam Team

10/10 Excellent

Derek John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large room, across the street from the Metro. It was perfect for the 5 nights we spent in Amsterdam.
Stayed 5 nights in Aug 2022
Response from Tee on 6 Oct 2022
Dear Mr.Mrs. He, Thank you very much for your feed back.We are glad to hear that you had a good experience during your stay.We are looking forward for your next stay with us. Best regards, Leonardo Royal Hotel Amsterdam Team

10/10 Excellent

Innocent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Facilities were decent and above all breakfast was good.
Stayed 3 nights in Aug 2022
Response from Tee on 6 Oct 2022
Dear Mr.Mrs. He, Thank you very much for your feed back.We are glad to hear that you had a good experience during your stay.We are looking forward for your next stay with us. Best regards, Leonardo Royal Hotel Amsterdam Team