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"The hotel commands a stunning position overlooking Puerto de la Cruz and if you choose an Ocean View room you will get both, a wonderful sight to wake up to. We ate in one of the hotels restaurants and the food was outstanding. The hotel staff were extremely helpful and friendly and we hope to return one day.. "

"Everything is fine. Just that the garage spaces are too narrow so we had to go to another parking garage"

"Clean bright room, helpful staff at desk, great area to walk around sea views outstanding"

"Everything was first class from checking in to checking out. "

"This was a very nice hotel. Our room was beautiful and clean exactly what we expected except maybe a little bit small. We had dinner in the area. It was great we just walked. We walked to the green space in the morning that it’s right next to super beautiful and more delicious lunch there Italian place near there was wonderful."

"Great hotel, perfect location in the city, comfortable room, and staff all very helpful. Breakfast buffet was excellent too."

"The Hotel its self was amazing. Our room was very lovely and the cleaning of the room was great. There was only 2 things that let it down, the Mediterranean restaurant and the bar. The service in the Mediterranean restaurant was not what I would expect from a 5 star hotel. The bar we had to wait 40 minutes for a drink. On the other hand the service we received from the Italian restaurant was fantastic, you would of thought you were in a different hotel. This doesn't take it away that the hotel is fantastic and looking forward to return in the future. "

"Yes"

"Kanan (I’ve hopefully have that correct as she deserves recognition) was amazing. we we’re put in a terrible situation with the villa we had booked, in that it was inhabitable, awful. We urgently had to find somewhere quickly as the company were not helping resolve the issue. She was welcoming calm & very kind. Rooms couldn’t have been any cleaner "