Lobby
Check availability

Reviews of Comfort Inn & Suites

3 out of 5
Comfort Inn & Suites
1100 S Main Street, Andrews, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 200 reviews" "
Rating 8 - Good. 55 out of 200 reviews" "
Rating 6 - Okay. 22 out of 200 reviews" "
Rating 4 - Poor. 15 out of 200 reviews" "
Rating 2 - Terrible. 12 out of 200 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

jorge

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great
Stayed 1 night in May 2024

6/10 Okay

Ruben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed only have one door on the shower toilet seat cracked
Stayed 1 night in Apr 2024

6/10 Okay

Ruben

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Verd disappointed, missing a shower door, track seat on the toilet and no hot water very disappointed
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Property conditions & facilities
Nice place to stay. Clean and quiet. Bed was very comfortable!
Stayed 1 night in Apr 2024

10/10 Excellent

Victor, El Paso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable!
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Zack

Stayed 1 night in Feb 2024

10/10 Excellent

courtney, eagle river

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed 4 nights and had a really positive experience. The room was very clean, the staff was super friendly, the price was great, and there are two 24 hour gas stations with a moderate variety next door; I will definitely be back when in Andrews. The only minor setback was that the laundry room was coin operated. Otherwise, this hotel and its guests are taken good care of and it shows.
Stayed 1 night in Feb 2024
Response from Shailika on 8 Feb 2024
Dear Courtney, thank you for writing review and giving 5 rating on your recent stay with us. We're glad that you enjoyed your stay with friendly service and convenient. Hope to see you again.Thank you for choosing staying with us.

10/10 Excellent

Shelby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Feb 2024
Response from Shailika on 8 Feb 2024
Dear Shelby, we're glad you enjoyed breakfast on your recent visit with us and hope to see you again.Thank you for choosing staying with us.

6/10 Okay

Jose

Business traveller, Travelled with partner
Smells like cigarettes
Stayed 1 night in Jan 2024
Response from Shailika on 8 Feb 2024
Dear Jose, let me apologize on behalf of my staff. Please do let us know when you stay here with us for any kind of problem and we will be more than happy to take care of it at that moment. Thank you for letting us know and hope you will give us second chance.Thank you for choosing staying with us.

2/10 Terrible

Rosealee

Disliked: Staff & service, property conditions & facilities
No hot water, bathroom light wouldnt come on, desk lamp in room wouldn't work, no phone to call to front desk. Floor was dirty needed vaccumed. Wont stay there again.
Stayed 1 night in Jan 2024
Response from Shailika Patel on 12 Feb 2024
Dear Rosealee, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with hot was and room condition issue. Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us We hope for an opportunity to properly host you in the future.

4/10 Poor

Blair

Disliked: Property conditions & facilities
Evidently before arriving the hot water in the hotel went out. They did not disclose this at the time of reservation or checkin. I did hear upon checking out that it was out across the hotel but they were getting new water heaters. I understand stuff like this can happen but not being up front about it and still charging full price is where I take issue.
Stayed 1 night in Jan 2024
Response from Shailika Patel on 12 Feb 2024
Dear Blair, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with hot water issue. Your satisfaction is important to us as a valued customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

SUSANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We had a wonderful stay staff was amazing, friendly and very professional. Room was excellent
Stayed 1 night in Dec 2023
Response from Shailika on 8 Feb 2024
Dear Susana, thank you for your time to review your stay with us and happy that your stay was pleasant with our rooms, friendly and amazing staff. Hope to see you again.Thank you again for choosing staying with us.

2/10 Terrible

Jesus

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Shailika Patel on 24 Dec 2023
Thank you for taking the time to review your stay regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

6/10 Okay

Ruben

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Elvia Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great Services and Friendly atmosphere.
Stayed 1 night in Oct 2023

4/10 Poor

Dara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator was not working. The room was clean. We were not given enough towels. There were only 2 of us.
Stayed 3 nights in Sep 2023

4/10 Poor

Sandra

Travelled with family
Disliked: Staff & service, property conditions & facilities
Poorly maintaine hotel - do not book
I was very disappointed with this hotel. I should have known when I saw the rug at the entry was frayed that there would be maintenance issues. Following is a brief list: the elevator didn't work, both the side door and emergency exit closest to my second floor room were broken/jammed, pool was closed for maintenance. Hotels.com was not helpful so I will not be booking through them in the future.
Stayed 1 night in Sep 2023
Response from Shailika Patel on 13 Sept 2023
Dear Sandra,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with overall experience. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. . We hope for an opportunity to properly host you in the future. Sincerely,

4/10 Poor

David

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Rita

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Why would your hotel take the reservation
Elevator broken. Only room available with double is on 3rd floor. Lock on door broken. No Elite status gift given when asked. Knee nothing about the program
Stayed 1 night in Sep 2023
Response from Shailika Patel on 13 Sept 2023
Dear Rita, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with overall stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

2/10 Terrible

Harold

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t trust
I booked the room through this app, however when I arrived the person working the front desk claimed there was an issue with payment. I handed her my card and thought all was fine. The next morning I noticed two separate charges to my account. One from this app for the correct amount, and another for $100.57 from the hotel. When I asked them about it they claimed they couldn’t find where I had been charged based on room number or name. Then said it was probably just a security deposit, despite the fact no one else that stayed there had the same charge. The manager refused to give her name, or look into it any further, and claimed that the charge would come off my account in a few day. The charge never came off, and I had to dispute it with my bank. I don’t know if this is some sort of scam they are running there or what. Either way I’m very dissatisfied with the location.
Stayed 1 night in Aug 2023
Response from Shailika Patel on 13 Sept 2023
Dear Harold, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with double charges. However, we did gave the money back on your card. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

6/10 Okay

Adrian, Dickinson

Disliked: Amenities, property conditions & facilities
Comfortable room, pool was closed, which I was looking forward to. The property itself is a bit rundown, but the room was comfortable and reasonably priced.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
It was fine. The rooms smell bad.
Stayed 1 night in Jul 2023
Response from Shailika Patel on 1 Aug 2023
Dear guest, I would like to apologize on behalf of my staff in regards to bad smell in room. Your satisfaction is important to us and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you again for choosing staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shailika Patel on 1 Aug 2023
Dear guest, thank you for doing review on your recent stay with us. Your satisfaction is important to us and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you for choosing staying with us.

8/10 Good

Lewis

Travelled with partner
Liked: Cleanliness, staff & service
I was woken up by ants in the bed on the first morning of my stay. Was given some kind of bug spray which didn't work, bought some Raid and killed the ants. The pool was nasty definitely wouldn't want to swim in it. The hotel ran out of toilet paper the last day we were there. So we had to purchase our own toilet paper. Hotel was definitely ran better the last time i stayed. Definitely needs some management with knowledge about the upkeep of a hotel.
Response from Shailika on 13 Jul 2023
Dear Lewis, I would like to apologize on behalf of my staff and inconvenience of your stay.

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, clean rooms, comfy bed
Stayed 1 night in Jun 2023
Response from Shailika on 13 Jul 2023
Dear Brandon, thank you for rating 5 and we're glad to hear you had a comfortable stay.Thank you for staying with us and hope to see you again.

10/10 Excellent

Jorge-Daniel

Stayed 1 night in Jun 2023
Response from Shailika on 8 Jun 2023
Jorge, Thank you for taking time out to review your stay with us. Your rating 10 is important to us. Rest assured that we use your feedback to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for choosing staying with us.

8/10 Good

Richard

Stayed 1 night in Jun 2023
Response from Shailika Patel on 8 Jun 2023
Richard, Thank you for taking time out to rate your stay with us. Your feedback is important to us. Rest assured that we use your ratings to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for choosing staying with us.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Shailika on 8 Jun 2023
Nicole, Thank you for taking time out to rate your stay with us. Your feed back and rating 10 is important to us. We're glad you had a great stay with and hope to see you again.Thank you for choosing staying with us.

8/10 Good

Alliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Shailika on 8 Jun 2023
Alliya,Thank you for taking time out to rate your stay with us. Your feedback about 4 star of the room is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for choosing staying with us.

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and comfortable stay
Stayed 3 nights in Apr 2023
Response from Shailika on 1 May 2023
Steven, thank you for the review on your recent stay. We're happy to hear that you had comfortable stay with us. Thank you for choosing staying with us and hope to see you again.

2/10 Terrible

Raggiel

Stayed 1 night in Apr 2023

10/10 Excellent

Brisa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Shailika on 1 May 2023
Brisa, thank you for you time and rate us 10. We're happy that you liked our facility and hope to see you again.Thank you for choosing staying with us.

10/10 Excellent

Melinda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and friendly. Hotel appears to have been recently renovated. Very clean and no funky smells.
Stayed 3 nights in Feb 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with being actively renovated, we weren't woken up with construction noise. Staff helpful and sweet. Breakfast was bland but offered.
Response from Shailika on 23 Jan 2023
Joshua, thank you for taking time out and writing a review on your recent stay. We're glad to hear that your stay was peaceful. Thank you again for staying with us and hope to see you again.

10/10 Excellent

Guillermo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Response from Shailika on 23 Jan 2023
Guillermo, thank you for taking time review your stay. Happy to hear you had great time staying with us.Hope to see you again if you traveling west.

6/10 Okay

Cody, Midland

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They were remodeling at the time of my stay! Molding falling off the wall and holes in towels. Elevator had ice cream smeared all over the floor.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
1st room had what appeared to be a puke stain on the sham. The 2nd room had hair and not sure what else on shower floor, looked as if it hadnt been cleaned. When walking on the tile some spots sounded like they were going to break and carpet was almost sticky if you walked around with out socks or footwear.
Stayed 3 nights in Dec 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful and patiently and willing to find right reservation
Stayed 1 night in Dec 2022

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 7 nights in Nov 2022

8/10 Good

Justin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

MIKE

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Albert

Liked: Staff & service, amenities
Stayed 1 night in Jul 2022

2/10 Terrible

Jesse

Room was infested with ants. It was late and I was tired so I just went and slept elsewhere.
Stayed 1 night in Jul 2022

4/10 Poor

carol

Travelled with family
Liked: Cleanliness
Disliked: Amenities
If you ad says you have a pool it needs to be open and you need a booster on your Wi-Fi
Stayed 1 night in May 2022

4/10 Poor

Brenda

Disliked: Amenities, property conditions & facilities
When I checked in, I was told the elevator wasn’t working and unfortunately I was on the top (3rd) floor and would have to use the stairs. Did not have any other rooms available, even though very few guests staying. The elevator did start working. The Wi-Fi wasn’t working, the keurig coffee machine not working , cable tv not working-maintenance man had to come in on day off to fix. Construction on 3rd floor, noisy and had to step over tools, rolls of carpet to get to my room. Very unsafe.
Stayed 3 nights in Apr 2022
Response from Shailika on 13 May 2022
Dear Brenda, I apologize on behalf of my entire staff for inconvenience occurred during your stay with us. As you mentioned, we're under renovation and making everything in working process. We try our best to accommodate our guest with their request, but due to renovation we have very less to rent. Again, we're sorry you had to go through this.