We arrived after a 12 hour ride to the condo, and it smelt terrible, dirty dishes everywhere, unmade beds, bathrooms were very dirty. It was clear the cleaners had never cleaned this unit. I called Vacasa help line and it took forever to reach someone, they told us to wait and they’ll contact the local management, we never heard back. I finally took my van full of exhausted kid to a hotel. Over the next 3 days I never received a call back once from vacasa. I think called in 15 times, they haven’t paid a dime to help cover the cost. RUN away from this terrible company!!!! they shouldn’t be allowed to be in business. If I don’t get payment soon I will have to take legal actions, since they left my family in the cold on a 15 degree night, if the hotel didn’t have room this could have been a serious health problem putting us in BIG danger. I repeat RUN away from this terrible company, stay at a host that cares about people..